TextUs vs. TrueDialog Comparison


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About Drive up to 5x higher conversions, reach new customers, convert more pipeline, and keep existing customers engaged—all with the power of TextUs. TextUs is the most flexible, easiest-to-use business texting platform on the market. Automate your SMS with sequences or Keywords, have conversational 1:1 messages or send personalized SMS campaigns to an audience segment. The power of TextUs allows you to start connecting with your customers in ways that get attention.	About TrueDialog is an enterprise-grade SMS texting platform built for businesses and higher education institutions. TrueDialog is a plug and play business texting solution that comes with dozens of pre-built tools as well as a robust SMS texting API. Its applications include SMS marketing, SMS customer service, emergency alerts, and two-way texting.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Reach new customers, convert more pipeline, and keep existing customers engaged.	Audience Businesses, contact centers, and higher education
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $749 per month Two-way Messaging SMS Campaigns (Basic or Pro) 10-Digit Texting Number Unlimited Contacts and Users Shared Inboxes Analytics & Reporting Unlimited Keywords Unlimited Automated Sequences Integrations (HubSpot, Salesforce, etc.) API Access Toll-Free / Short-Code Eligible Free Version Not Supported Free Trial Not Supported	Pricing $79.00/month Pay as you go - no monthly fee Small business - $99 per month Business pro - $375 per month Enterprise - $899 per month Custom Enterprise - $2499 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 5.0 / 5 features 4.6 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros TextUs is easy to use and we get a good response to our messages. Support is quick to respond to issues. Our account manager is wonderful - helpful and provides proactive communication. Cons We have had some unforeseen issues that took a while to resolve. Better communication from leadership needed at times.	Pros & Cons from Real Users Pros As an Engineer in MNC, contacting other MNC for work purposes needs a different kind of attention and helping features from normal SMS. TrueDialog helps a lot in managing company-wise Contacts and documents. A professional messaging app. It is easy to set up, use and manage the application including giving out replies and responses to each text. You can easily keep in touch with customers and other users. * The user interface is easy to understand and helps with using most of the features to their fullest. Their live training session helped me get up and running quickly. Great product and service overall. * I Really like the ability to schedule messages and personalize them for each customer at a mass scale. * Affordable pricing, great support team. It offers a smart SMS sending feature to send mass SMS very easily. Enabling this tool with business is very easy. Integrated with CRM tools. The Mobile version also supported. Excellent pricing Portal UI is easy to use and is deep in functionality API availability Terrific customer service Cons There is no such con of the TrueDialog but they should move their price to a more reasonable section. It is gonna be a waste of time, energy and resources If the sms is sent to users who do not give importance to text messages. * No big drawbacks as compared to other services with same features. It worked great for me. Nothing to share about cons. Provisioning shortcodes can be slow due to carrier approvals
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information TextUs Founded: 2012 United States www.textus.com	Company Information TrueDialog Founded: 2011 United States truedialog.com
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Categories Bulk SMS Supported Business Text Messaging Supported Internal Communications Supported Live Chat Supported Recruiting Supported SMS API Supported SMS Marketing Supported Workforce Management Supported	Categories Alumni Management Supported Business Text Messaging Supported Customer Service Supported Higher Education Supported Mobile Marketing Supported Registration Supported SMS Marketing Supported
SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Not Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Recruiting Features Assessments Not Supported Background Screening Supported CRM Supported Interaction Tracking Supported Internal HR Supported Interview Management Supported Job Board Posting Supported Job Requisition Not Supported Onboarding Supported Recruiting Firms Supported Reference Checking Not Supported Resume Parsing Not Supported Self Service Portal Supported Workforce Management Features Budgeting & Forecasting Not Supported Contractor Management Not Supported Employee Lifecycle Management Not Supported Labor Projection Not Supported Performance Appraisal Not Supported Recruiting Management Supported Scheduling Supported Skills Tracking Not Supported Time & Attendance Supported Variable Workforce Not Supported	SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Alumni Management Features Event Management Supported Fundraising Management Supported Jobs Board Supported Mailing List Management Supported Member Accounts Supported Member Communities Supported Member Directory Supported Member Portal Not Supported Membership Management Supported Website Management Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Higher Education Features Admissions Management Supported Alumni Management Supported Assessment Management Not Supported Curriculum Management Not Supported Faculty / Staff Management Not Supported Financial Aid Management Supported Fundraising Management Supported Housing Management Not Supported Scheduling Supported Student Information / Records Not Supported Student Portal Not Supported Mobile Marketing Features Channel Attribution Supported Contextual Targeting Supported Coupons Not Supported Email Marketing Not Supported Engagement Monitoring Supported In-App Marketing Not Supported Location-Based Marketing Not Supported Push Notifications Supported Text Messaging Supported Text-to-Win Not Supported Registration Features Activity Registration Supported Attendance Management Not Supported Badge Management Not Supported Calendar Management Not Supported Class Registration Supported Contact Management Not Supported Event Registration Supported Form Builder Not Supported Group Registration Supported Marketing Management Supported Online Registration Supported Onsite Registration Not Supported Payment Processing Not Supported Refund Automation Not Supported Self Check-In Not Supported Surveys & Feedback Supported
Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Adobe Marketo Engage Not Supported Allo Supported BlueSky Medical Staffing Software Supported Bullhorn Supported Eloqua Not Supported JobDiva Supported Mok Supported Nexus Not Supported Oracle Fusion Cloud HCM Supported Oracle Taleo Supported Planfix Supported ShapeNet Not Supported Tracker Supported Velocify Not Supported Workday HCM Supported Zapier Supported Show More Integrations View All 17 Integrations	Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Adobe Marketo Engage Supported Allo Not Supported BlueSky Medical Staffing Software Not Supported Bullhorn Not Supported Eloqua Supported JobDiva Not Supported Mok Not Supported Nexus Supported Oracle Fusion Cloud HCM Not Supported Oracle Taleo Not Supported Planfix Not Supported ShapeNet Supported Tracker Not Supported Velocify Supported Workday HCM Not Supported Zapier Not Supported Show More Integrations View All 11 Integrations
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