Tebra vs. Waystar Comparison


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About Independent practices need complete solutions to maximize patient and provider well-being. While each Tebra product is purpose-built to modernize and optimize every step of the patient-practice journey, the combined platform delivers a complete operating system that provides added value for providers and patients alike. Power your connected practice with everything you need to attract new patients and keep current ones through the power of digital presence. Empower patients through every communication touchpoint and deliver a uniquely frictionless experience and convenient access that builds trust and a healthier practice. A modern, certified EHR solution built for the needs of today’s provider, delivering everything your practice needs. This includes robust charting, streamlined documentation, a comprehensive view of patients and their history, eRx, eLabs, telehealth, and more, allowing providers control of how they deliver care.	About The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare. We know that adopting new revenue cycle technology can seem like an obstacle. Whatever your existing systems, our cost-effective technology is compatible and gets up and running quickly. Our single sign-on platform lets you manage commercial, government and patient payments all in one place, so you can consolidate vendors and eliminate the hassle of multiple systems. Give your staff intuitive solutions that will make their jobs easier and their workflows more productive.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Healthcare providers seeking a tool to modernize and optimize every step of the patient-practice journey	Audience Hospitals providers seeking a solution to improve their health systems, and ambulatory services
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $100 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 1.1 / 5 ease 1.8 / 5 features 1.9 / 5 design 2.0 / 5 support 1.1 / 5 Read all reviews	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs. Nothing. System is difficult to use. Accounting is difficult. Support tries hard but their hands are tied by those above them. Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial. Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Everything, where do you want to start. Horrible customer service. Poor functionality, Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra. I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice. Terrible customer service. Help desk us unhelpful. SEO is not optimized. Website is not updated even once after GO-LIVE. Rude staff. Would never use this company again.	Pros & Cons from Real Users Pros N/A. Cons They will ask you to sign the contract and only after that they want to show their rates. If you do not accept their rates, they start to bill you thousands of dollars monthly, even if you did not get anything from them.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported
Company Information Tebra United States www.tebra.com	Company Information Waystar Founded: 2010 United States waystar.com
Alternatives RXNT	Alternatives Service Center Office Ally
Ensora Mental Health TheraNest	MedEvolve
EZDERM EHR EZDERM	Mize Warranty Software Syncron
AdvancedMD	Azalea EHR Azalea Health
Luma Health View All	AdvancedMD View All
Categories Appointment Reminder Supported Care Coordination Supported Clinic Management Supported Clinical Documentation Supported e-Prescribing Supported Electronic Medical Records (EMR) Supported Health Insurance Supported Healthcare Claims Management Supported Medical Billing Supported Medical Practice Management Supported Medical Scheduling Supported Patient Engagement Supported Patient Intake Supported Patient Management Supported Patient Relationship Management (PRM) Supported Patient Scheduling Supported Revenue Cycle Management Supported Telemedicine Supported	Categories Ambulatory Supported Anesthesiology Supported Chronic Care Management Supported Claims Processing Supported Healthcare Claims Management Supported Hospital Management Supported Medical Billing Supported Medical Practice Management Supported Prior Authorization Supported
	Medical Billing Features Claims Processing Not Supported Claims Scrubbing Supported Code & Charge Entry Supported Compliance Tracking Supported Customizable Dashboard Supported Dunning Management Supported Invoice History Supported Patient Eligibility Checks Not Supported Practice Management Not Supported Quotes/Estimates Supported Remittance Advice Not Supported Medical Practice Management Features Claims Management Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Supported Patient Portal Not Supported Patient Records Not Supported Patient Registration Not Supported Patient Scheduling Not Supported Physician Scheduling Not Supported Show More Features Claims Processing Features Adjustor Management Supported Case Management Supported Claim Resolution Tracking Supported Co-Pay & Deductible Tracking Supported Compliance Management Not Supported Customer Management Supported Electronic Claims Supported Forms Management Supported Paper-Based Claims Supported Payor Management Supported Policy Administration Not Supported Hospital Management Features Accounting Integration Supported Appointment Management Not Supported Appointment Scheduling Supported Bed Management Not Supported Billing & Invoicing Supported Claims Management Supported In-Patient Management Not Supported Inventory Management Not Supported Medical Billing Supported Out-Patient Management Not Supported Patient Records Management Not Supported Physician Management Not Supported Policy Management Not Supported Revenue Management Supported
Integrations AdvantX Not Supported AgileEMR Not Supported Careficient Not Supported ChiroSpring Not Supported FlowHealth Supported Grapheus Supported HST Pathways Not Supported InvisaClaim Not Supported Juno EHR Not Supported Lightning Step Not Supported MedEvolve Not Supported Mercury One Plus Not Supported Motivity Not Supported NewOrg Not Supported Nexus EHR Supported Raintree Not Supported Recupra Supported ScribeHealth Supported Stable Supported Vetriq Not Supported Show More Integrations View All 11 Integrations	Integrations AdvantX Supported AgileEMR Supported Careficient Supported ChiroSpring Supported FlowHealth Not Supported Grapheus Not Supported HST Pathways Supported InvisaClaim Supported Juno EHR Supported Lightning Step Supported MedEvolve Supported Mercury One Plus Supported Motivity Supported NewOrg Supported Nexus EHR Not Supported Raintree Supported Recupra Not Supported ScribeHealth Not Supported Stable Not Supported Vetriq Supported Show More Integrations View All 15 Integrations
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