+
+

Related Products

  • Condo Control
    505 Ratings
    Visit Website
  • Rent Manager
    965 Ratings
    Visit Website
  • Buildium
    2,479 Ratings
    Visit Website
  • Vantaca
    351 Ratings
    Visit Website
  • DoorLoop
    966 Ratings
    Visit Website
  • PayHOA
    626 Ratings
    Visit Website
  • TurboTenant
    743 Ratings
    Visit Website
  • ShipHero
    891 Ratings
    Visit Website
  • Hostaway
    1,852 Ratings
    Visit Website
  • Lodgify
    4,725 Ratings
    Visit Website

About

TapHero is a maintenance request and ticketing platform designed for homeowners associations (HOAs), condo associations, and property managers who want a simpler way to manage community maintenance issues. Residents submit requests by sending an email, and TapHero automatically converts those messages into organized service tickets. The system uses AI-assisted triage to categorize requests, track conversations, and Property managers can assign tickets, monitor response times, and track resolution status from a centralized dashboard. Because TapHero works through email rather than requiring residents to log into a portal or download an app, it dramatically reduces adoption barriers while improving transparency and accountability for community maintenance operations.maintain a clear record of communication between residents, management teams, and vendors.

About

Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly. All new conversations are automatically tracked as tickets with assignments & alerts. Measure and improve your response times with assignment logic and clear escalation paths. Link your Slack conversations with your task managers, CRM, HRIS, marketing tools, and more. While customers reach out in Slack, your team members have a powerful back-office ticketing tool to navigate the queue, kick off automation, and seamlessly hand off between human and AI responses. Not all messages are created equal. Prioritize important tickets, easily loop in colleagues, and escalate to reach your SLA targets. Automatically categorize incoming ticket types. Analyze response and resolution time per category. Learn where your documentation is missing or out of date. Unthread is an omni-channel inbox that aggregates tickets and data across any source that your customers use.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HOAs, Condo Associations, Property Managers, Community Managers, Master Planned Communities

Audience

Enterprises in search of a tool to automate their ticketing operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$0
Free Version
Free Trial

Pricing

$50 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TapHero
United States
taphero.com

Company Information

Unthread
United States
unthread.io

Alternatives

OwnerGo

OwnerGo

Shipplicity

Alternatives

PAMS

PAMS

Intelligent Programming Workflow

Categories

Categories

Integrations

Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier

Integrations

Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier
Claim TapHero and update features and information
Claim TapHero and update features and information
Claim Unthread and update features and information
Claim Unthread and update features and information