TCG InControl

TCG InControl

The Chatfield Group
Wolken Service Desk

Wolken Service Desk

Wolken Software
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About

Our modules allow us to approach your technology challenges with a full palette of options. Utilizing our modules helps lower costs, reduces time-to-market and ensures a higher degree of quality, all of which, in turn, allow you to do more with less. Chatfield serves SMBs as well as Fortune 1000 and Fortune 100 companies. Because they bear a tremendous responsibility to millions of customers and share-holders, these clients demand on-time, on-budget project delivery with an emphasis on quality and security, which TCG has delivered in spades. From manufacturing automation software to public-facing web-presence projects to employee training web-applications, we have the tools and experience to deliver on our promises. For nearly a decade, The Chatfield Group has served clients in several industries: consumer and business travel, financial services, manufacturing, sports and entertainment, retail, healthcare, call-center operations, and public utilities.

About

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken ServiceDesk, Wolken's IT Service Management, and Wolken's HR Case Management. Wolken provides enterprises with a plethora of plug-n-play features such as Knowledge Base, Omnichannel Support, Real-Time Reporting with a built-in BI tool, Integrations with various 3rd Party Applications, Auto Categorization and Auto Routing of incoming queries to name a few. Wolken is easily configurable, with low to no-code customizations, fast Time-to-Market, and comes at a fraction of cost owing to simplified costing thus reducing your total cost of operations by up to 50%. We have successfully replaced renowned names at various Fortune 500 and Fortune 1000 companies.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a Content Management platform

Audience

All companies that require customer support/internal support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

The Chatfield Group
Founded: 2001
United States
www.thechatfieldgroup.com

Company Information

Wolken Software
United States
www.wolkensoftware.com

Alternatives

ARC Utility Sector Consulting

ARC Utility Sector Consulting

ARC Business Solutions

Alternatives

Manage-IT

Manage-IT

ATSER
Knowit ERP

Knowit ERP

Rechner Infosystems
LiveAgent

LiveAgent

Quality Unit

Categories

Categories

Content Management Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Box
Facebook
Gmail
Jira
Okta
Oracle Cloud CX
Rally Platform
Slack
Twilio
WhatsApp
Workday Extend
X (Twitter)
Zabbix

Integrations

Box
Facebook
Gmail
Jira
Okta
Oracle Cloud CX
Rally Platform
Slack
Twilio
WhatsApp
Workday Extend
X (Twitter)
Zabbix
Claim TCG InControl and update features and information
Claim TCG InControl and update features and information
Claim Wolken Service Desk and update features and information
Claim Wolken Service Desk and update features and information