SurveySparrow vs. okapi Comparison


SurveySparrow	okapi	+	+
Visit Website	Learn More Update Features	Add To Compare	Add To Compare



About Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.		About Experiential Marketing Software to capture every detail of your program – all in one place. okapi was designed for a purpose – to make it easier to collect and report data, measure ROI and manage your face-to-face marketing programs using a single piece of field marketing software. okapi is a turnkey event program management software with real-time data collection and reporting that allows you to schedule and manage all of your face-to-face marketing programs. We organize all of the data for streamlined reporting and measure your program’s ROI. This provides you with the information you need to make more informed decisions to improve future results. Measure what matters to you and calculate experiential ROI. From surveys to demographics to contact information for your CRM platform, okapi helps you learn more about your audience and stay connected long-term.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience SMBs and Enterprises		Audience Organizations that want to collect data at events
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $19.00/month/5,000 responses We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements Free Version Supported Free Trial Supported		Pricing $99 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop. You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys. It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better. SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments. #1- Drag and drop survey builder. #2- Best to acknowledge the customer experience and their understandings. #3- Mobile version support and multi-channel data resources. Easy to use Great dashboard for easy management Highly customizable surveys Ready to use survey templates & question lists Online or Offline surveys Lots of integrations It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information SurveySparrow Founded: 2017 United States surveysparrow.com		Company Information okapi Founded: 2017 United States www.okapihq.com
Alternatives Sogolytics		Alternatives Voxco Survey Platform Voxco
SurveyLegend		eshots
QuestionPro		UCanvass
SurveyOL SurveyOL.com		Wormhole Campus Wormhole
AskNicely View All		Rotator Survey Rotator Software View All
Categories 360 Degree Feedback Supported Chatbot Supported Customer Engagement Supported Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported Employee Engagement Supported Employee Survey Supported Experience Management Supported Market Research Supported NPS Supported Online Form Builders Supported SMS Survey Supported Survey Supported		Categories Event Marketing Supported Experience Management Supported Survey Supported
Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Not Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Not Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features 360 Degree Feedback Features Dashboard Supported Feedback / Surveys Supported Progress Tracking Supported Question Library Supported Rater Selection Supported Self Service Portal Supported Supports External Reviewers Supported Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Supported Machine Learning Not Supported Natural Language Processing Not Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Not Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Not Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Employee Engagement Features Benchmarking Supported Cultural Alignment Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported Market Research Features Benchmarking Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Supported Phone-Based Supported Sample Management Supported Statistical Analysis Supported Survey Management Supported Online Form Builders Features Artificial Intelligence Not Supported Assign Roles / Permissions Supported Collaboration Tools Supported Conversational Forms Supported Data Tables Supported Drag & Drop / No Code Supported Export to PDF Supported HIPAA Compliant Supported Import Existing Forms Supported Mobile Forms Supported Offline Forms Supported Pre-made Templates Supported Quizzes / Questionnaires Supported Reporting / Data Visualization Supported Signup Forms Supported Surveys Supported SMS Survey Features Alerts / Notifications Supported Analytics / Reporting Supported Audience Targeting Supported Campaign Management Not Supported Contact Management Supported Customizable Templates Supported Keyword Tracking Not Supported Mass Texting Supported Message Personalization Supported MMS Supported Scheduled Messaging Supported Survey Builder Supported Template Management Supported		Experience Management Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Show More Features Event Marketing Features Audience Segmentation Supported Campaign Management Supported Email Marketing Not Supported Event Calendar Supported Landing Pages / Web Forms Supported Location-Based Marketing Supported Reporting/Analytics Supported Social Media Promotion Not Supported Surveys & Feedback Supported Website Management Not Supported
Integrations Tableau Supported Certifier Supported GitHub Supported HubSpot Marketing Hub Not Supported Jira Supported KantanMT Not Supported Konnectify Supported KonnectzIT Supported Mailchimp Supported Mantle Network Not Supported Microsoft Excel Not Supported Microsoft Power BI Supported Patreon Supported Pocket Supported Salesforce Supported Shopify Supported SparrowDesk Supported Twilio Supported Xero Supported Zenkit To Do Supported Show More Integrations View All 82 Integrations		Integrations Tableau Supported Certifier Not Supported GitHub Not Supported HubSpot Marketing Hub Supported Jira Not Supported KantanMT Supported Konnectify Not Supported KonnectzIT Not Supported Mailchimp Not Supported Mantle Network Supported Microsoft Excel Supported Microsoft Power BI Not Supported Patreon Not Supported Pocket Not Supported Salesforce Not Supported Shopify Not Supported SparrowDesk Not Supported Twilio Not Supported Xero Not Supported Zenkit To Do Not Supported Show More Integrations View All 7 Integrations
		Claim okapi and update features and information Claim okapi and update features and information