StratNavApp

StratNavApp

Chris C Fox Consulting
TelStrat WFO

TelStrat WFO

Serenova
+
+

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About

Balance your key initiatives across the 3 Planning Horizons. Manage your initiatives through the evaluation, prioritisation and approval cycle. Agree costs and benefits, relative to your goals. Build your Implementation Roadmap. Map your initiatives against your goals to confirm alignment and completeness. Test your initiatives against your scenarios for robustness. Personal Calendar and Actions: see all your meetings and actions across all your projects. Calendar Integrations, add strategy meetings from StratNavApp.com to your calendar, Google Calendar, iCal for Outlook, Web Clipper: Bookmarklet for snipping content from the web (first 3 months only). File Vault: upload and link files and images where they belong. Includes Microsoft SharePoint integration. API integrations: connect your existing systems to StratNavApp.com. MSWord Reports: generate reports at the click of a button.

About

TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to develop and execute better business strategies

Audience

Call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$20 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chris C Fox Consulting
Founded: 2007
United Kingdom
www.stratnavapp.com

Company Information

Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/

Alternatives

Alternatives

Inteam

Inteam

Inconcert
Click2Coach

Click2Coach

Envision Telephony
AgentTime

AgentTime

Portage Communications
Jira Align

Jira Align

Atlassian

Categories

Categories

Strategic Planning Features

Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

No info available.

Integrations

No info available.
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