StratNavAppChris C Fox Consulting
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TelStrat WFOSerenova
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About
Balance your key initiatives across the 3 Planning Horizons. Manage your initiatives through the evaluation, prioritisation and approval cycle. Agree costs and benefits, relative to your goals. Build your Implementation Roadmap. Map your initiatives against your goals to confirm alignment and completeness. Test your initiatives against your scenarios for robustness. Personal Calendar and Actions: see all your meetings and actions across all your projects.
Calendar Integrations, add strategy meetings from StratNavApp.com to your calendar, Google Calendar, iCal for Outlook, Web Clipper: Bookmarklet for snipping content from the web (first 3 months only). File Vault: upload and link files and images where they belong. Includes Microsoft SharePoint integration. API integrations: connect your existing systems to StratNavApp.com. MSWord Reports: generate reports at the click of a button.
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About
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies searching for a solution to develop and execute better business strategies
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Audience
Call centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$20 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationChris C Fox Consulting
Founded: 2007
United Kingdom
www.stratnavapp.com
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Company InformationSerenova
Founded: 2013
United States
www.serenova.com/products/telstrat/
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Categories |
Categories |
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Strategic Planning Features
Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
No info available.
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Integrations
No info available.
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