Site24x7 StatusIQ

Site24x7 StatusIQ

ManageEngine
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About

The status page that takes the pain out of communicating downtime and scheduled maintenance to employees and customers. Keep productivity at a maximum! When apps go down, employees and customers waste a lot of time trying to figure out what’s wrong. StatusCast proactively lets them know what’s going on and keeps them in loop. They’ll love you for it! You know the drill: Your e-mail server goes down and all of a sudden your help desk is flooded with 1,000 new support requests that are all the same. A corporate StatusCast page reduces inbound help desk costs by preventing this from happening in the first place. Informing your end-users to a change in the status of your services is essential to keeping productivity maximized. Proper communication helps maintain a trusting relationship with your end users. A StatusCast page facilitates quick and easy communication.

About

StatusIQ is a status and incident communication platform using which you can communicate incidents, and scheduled maintenances with customers in real-time via status Pages, emails and sms as well as showcase the uptime of your IT resources in real time. Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With Site24x7 StatusIQ you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers, and end users. When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want to notify customers and employees about unplanned or planned IT incidents

Audience

Software teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$9 per month
Billed annually
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

StatusCast
Founded: 2013
United States
statuscast.com

Company Information

ManageEngine
Founded: 2006
India
www.site24x7.com/statusiq/

Alternatives

Freshstatus

Freshstatus

Freshworks

Alternatives

Categories

IT Alerting Supported

Categories

Log Monitoring Supported

Incident Management Features

Audit Trail Not Supported
Corrective Actions (CAPA) Not Supported
Disaster Recovery Not Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Not Supported
Safety Management Not Supported
Task Management Not Supported
Ticket Management Not Supported

Incident Management Features

Audit Trail Supported
Corrective Actions (CAPA) Not Supported
Disaster Recovery Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Supported
Safety Management Supported
Task Management Supported
Ticket Management Supported

Integrations

Zoho Directory Supported
Zoho One Supported

Integrations

Zoho Directory Not Supported
Zoho One Not Supported
Claim StatusCast and update features and information
Claim StatusCast and update features and information
Claim Site24x7 StatusIQ and update features and information
Claim Site24x7 StatusIQ and update features and information