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About

The leading cannabis marketing platform. Increase retention, boost revenue, build customer loyalty, & create smarter cannabis marketing campaigns. Dispensary sms loyalty programs are the most effective way to build customer loyalty, increase foot traffic, and boost sales for cannabis companies. By rewarding customers with points for every purchase, you're guaranteed to increase customer retention, keep customers satisfied and turn one-time shoppers into your most loyal customers. Dispensary text message marketing is the easiest and most cost-effective marketing channel for cannabis businesses to advertise to potential customers. By using our FCC compliant dispensary marketing tools to gain insights into each of their customer personas, cannabis businesses are able to better target their customers and personalize their experiences for better results and guaranteed ROI.

About

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Cannabis searching for an advanced Customer Loyalty solution

Audience

Ideal for any retail store wanting to retain their loyal customers, attract new clients, and find innovative ways to sell to their existing customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 3.3 / 5
ease 3.7 / 5
features 3.7 / 5
design 3.0 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • There is really nothing good about the software maybe there was something good 2 years ago, but not memorable.
  • Not professional. Could not fulfill our needs. We cancelled our account and they charged us over $3000 that was unauthorized.

Cons

  • Customer service is non-existent billing is all over the place conversion from USD to CAD doesn't always happen taxes are not always included and they tried to go back 12 months and charges us taxes.
  • Not professional. Could not fulfill our needs. We cancelled our account and they charged us over $3000 that was unauthorized Never answered emails. Never would allow us to cancel after they couldn't deliver what they promised.

Pros & Cons from Real Users

Pros

  • The people are the best part. The sales rep and internal operations team were very polite and consistently kind.
  • TapMango is an interesting and profitable platform to promote e-commerce. It provides conveniences both for us when promoting products and services. It is also convenient for customers to bid and make purchases. It helps us track our customers throughout the buying process, and its review system is excellent; it helps us increase customer loyalty and give reputation to our business. It makes everything more convenient for marketing and sales teams to push products and make it convenient for customers to make purchases. It is an excellent platform to increase sales and generate more revenue.
  • TapMango has given a good impression to every person interested in my products or services. It is simple as the sales channel is elaborated; in a few words, it is distributed with the necessary quality. The support is synchronized with the history and gives an immediate response. TapMango prevails in commerce as a tool that drives sales.

Cons

  • • Unexpected and undisclosed costs, including required third-party subscriptions (Ecard Systems and Apple Developer fees) that were not clearly communicated during the sales process. • Misrepresentation of system integration, specifically the claim of a “fully integrated” POS solution, which in practice requires manual workarounds that slow transactions. • Missed and significantly delayed launch timelines, despite providing ample notice and completing all requested onboarding and marketing preparations. • Lack of a functional final product, including a non-operational app and online ordering system that has never processed a single order. • Restricted access to our own customer and loyalty data, which has prevented us from transitioning to a functioning alternative solution.
  • TapMango is expensive, and their support team leaves a lot to be desired; we have not been able to establish contact with them most of the times we have requested it, they need to improve.
  • The price is high; I found it somewhat expensive because it is simple, and its functions are not so exponential in scope. Plus, its overall design is a bit dated.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

springbig
Founded: 2012
United States
www.springbig.com

Company Information

TapMango
Founded: 2013
Canada
www.tapmango.com/

Alternatives

Alternatives

Preferred Patron Loyalty

Preferred Patron Loyalty

Preferred Patron Loyalty, LLC

Categories

Categories

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Integrations

Agiliron
BudTender
Commerce7
Cova
Dispense
Greenline
Headset
Jane
KORONA POS
Lightspeed Retail
POSaBIT
Pandium
Shopify
Square Appointments
Square POS
Square Payments
Square for Retail
THSuite
Toast Kitchen Display System
Toast POS

Integrations

Agiliron
BudTender
Commerce7
Cova
Dispense
Greenline
Headset
Jane
KORONA POS
Lightspeed Retail
POSaBIT
Pandium
Shopify
Square Appointments
Square POS
Square Payments
Square for Retail
THSuite
Toast Kitchen Display System
Toast POS
Claim springbig and update features and information
Claim springbig and update features and information
Claim TapMango and update features and information
Claim TapMango and update features and information