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About

The leading cannabis marketing platform. Increase retention, boost revenue, build customer loyalty, & create smarter cannabis marketing campaigns. Dispensary sms loyalty programs are the most effective way to build customer loyalty, increase foot traffic, and boost sales for cannabis companies. By rewarding customers with points for every purchase, you're guaranteed to increase customer retention, keep customers satisfied and turn one-time shoppers into your most loyal customers. Dispensary text message marketing is the easiest and most cost-effective marketing channel for cannabis businesses to advertise to potential customers. By using our FCC compliant dispensary marketing tools to gain insights into each of their customer personas, cannabis businesses are able to better target their customers and personalize their experiences for better results and guaranteed ROI.

About

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Cannabis searching for an advanced Customer Loyalty solution

Audience

Ideal for any retail store wanting to retain their loyal customers, attract new clients, and find innovative ways to sell to their existing customers.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 3.3 / 5
ease 3.7 / 5
features 3.7 / 5
design 3.0 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • There is really nothing good about the software maybe there was something good 2 years ago, but not memorable.
  • Not professional. Could not fulfill our needs. We cancelled our account and they charged us over $3000 that was unauthorized.

Cons

  • Customer service is non-existent billing is all over the place conversion from USD to CAD doesn't always happen taxes are not always included and they tried to go back 12 months and charges us taxes.
  • Not professional. Could not fulfill our needs. We cancelled our account and they charged us over $3000 that was unauthorized Never answered emails. Never would allow us to cancel after they couldn't deliver what they promised.

Pros & Cons from Real Users

Pros

  • The people are the best part. The sales rep and internal operations team were very polite and consistently kind.
  • TapMango is an interesting and profitable platform to promote e-commerce. It provides conveniences both for us when promoting products and services. It is also convenient for customers to bid and make purchases. It helps us track our customers throughout the buying process, and its review system is excellent; it helps us increase customer loyalty and give reputation to our business. It makes everything more convenient for marketing and sales teams to push products and make it convenient for customers to make purchases. It is an excellent platform to increase sales and generate more revenue.
  • TapMango has given a good impression to every person interested in my products or services. It is simple as the sales channel is elaborated; in a few words, it is distributed with the necessary quality. The support is synchronized with the history and gives an immediate response. TapMango prevails in commerce as a tool that drives sales.

Cons

  • • Unexpected and undisclosed costs, including required third-party subscriptions (Ecard Systems and Apple Developer fees) that were not clearly communicated during the sales process. • Misrepresentation of system integration, specifically the claim of a “fully integrated” POS solution, which in practice requires manual workarounds that slow transactions. • Missed and significantly delayed launch timelines, despite providing ample notice and completing all requested onboarding and marketing preparations. • Lack of a functional final product, including a non-operational app and online ordering system that has never processed a single order. • Restricted access to our own customer and loyalty data, which has prevented us from transitioning to a functioning alternative solution.
  • TapMango is expensive, and their support team leaves a lot to be desired; we have not been able to establish contact with them most of the times we have requested it, they need to improve.
  • The price is high; I found it somewhat expensive because it is simple, and its functions are not so exponential in scope. Plus, its overall design is a bit dated.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

springbig
Founded: 2012
United States
www.springbig.com

Company Information

TapMango
Founded: 2013
Canada
www.tapmango.com/

Alternatives

Alternatives

Preferred Patron Loyalty

Preferred Patron Loyalty

Preferred Patron Loyalty, LLC

Categories

Cannabis Supported
Customer Loyalty Supported

Categories

Customer Loyalty Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Not Supported
Loyalty Card System Supported
Member Portal Not Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported

Integrations

Agiliron Not Supported
BLAZE Supported
BudTender Supported
Commerce7 Not Supported
Cova Supported
Dispense Supported
Greenline Supported
Headset Supported
Jane Supported
KORONA POS Supported
Olla Supported
POSaBIT Supported
Pandium Supported
Shopify Not Supported
Square Appointments Not Supported
Square POS Not Supported
Surfside Supported
THSuite Supported
Toast Kitchen Display System Not Supported
Toast POS Not Supported

Integrations

Agiliron Supported
BLAZE Not Supported
BudTender Not Supported
Commerce7 Supported
Cova Not Supported
Dispense Not Supported
Greenline Not Supported
Headset Not Supported
Jane Not Supported
KORONA POS Not Supported
Olla Not Supported
POSaBIT Not Supported
Pandium Not Supported
Shopify Supported
Square Appointments Supported
Square POS Supported
Surfside Not Supported
THSuite Not Supported
Toast Kitchen Display System Supported
Toast POS Supported
Claim springbig and update features and information
Claim springbig and update features and information
Claim TapMango and update features and information
Claim TapMango and update features and information