isLucid

isLucid

Lucid Agreements
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About

Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is available on iOS, Android, Mac, Windows & Web.

About

isLucid is an AI voice agent platform for call center automation, handling inbound and outbound phone calls without human agents. It automates customer support, appointment scheduling, order processing, lead qualification, and follow-ups with natural, human-like conversations. The platform combines Voice AI and Smart Analytics to deliver real-time call insights, sentiment analysis, and performance monitoring. Each call improves future interactions, creating a scalable, self-learning system. isLucid supports 100+ languages, deploys in as little as two weeks, reduces call handling costs by up to 70%, and provides 24/7 availability with zero wait times. It is used in BPO, healthcare, financial services, telecommunications, insurance, retail, and real estate. For high-security environments, isLucid offers on-premise deployment via dedicated hardware with no cloud dependency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Spike is an all-in-one workplace, making you and your team more responsive, efficient, and collaborative.

Audience

isLucid is built for mid-sized and enterprise organizations across healthcare, financial services, telecommunications, retail, insurance, real estate, technology, and BPO sectors that handle high volumes of customer calls and want to automate phone operations while reducing costs and improving customer experience.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Spike is free for anyone with a personal email address.

If you have a custom domain email address, you can get started with a 14 day free trial.
Free Version
Free Trial

Pricing

Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • With Spike, conventional email is transformed into a chat-like conversational style. Users accustomed to messaging applications will find this method easier to use and more natural when it comes to email conversation.
  • Spike provides us with an environment that facilitates interaction with third parties in different ways, whether by calls, messaging, e-mail, etc. Its platform is intuitive and straightforward; it is pretty easy to understand how it works and to take advantage of its many communicative and collaborative benefits for the benefit of work teams.
  • Spike is an interesting email client which transform your old boring email window to interesting communication interface. It offer amazing collaborative capability which make it it perfect candidate of client with exceptionally useful extra feature contributing to higher conversion.
  • #1- Spike is also supported on mobile platforms. #2- Inbound and outbound emails converted into easy chat interface. #3- Task tracking and organizing are very convenient. #4- Team collaboration is great with its realtime chat.
  • New way to start chatting without sharing your mobile number, so it helps if you have privacy concerns. It has all of the feature that typical email apps have. Also integrated with voice and video calling.

Cons

  • Although Spike offers a mobile app for access while on the move, some users have noted that it occasionally has less functionality than the web version.
  • It is multiplatform, but its application for mobile devices is not as optimal as the computer one; some functions cannot be used.
  • Spike offers many add-on features with no extra cost involved. It's a great tool for email with collaboration. No Cons.
  • #1- We had an overall positive experience with Spike.
  • Till now I didn't faced any serious problems with this tool.

Pros & Cons from Real Users

Pros

  • I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.
  • Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.
  • It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

Cons

  • It could be implemented with more online meeting platforms.
  • Currently, I don't face any, everything works great.
  • Didn’t find anything significantly negative about the software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Spike
Founded: 2014
Israel
www.spikenow.com

Company Information

Lucid Agreements
Founded: 2020
Lithuania
islucid.com

Alternatives

Alternatives

LucidVueCX

LucidVueCX

Ignite Tek

Categories

Categories

Task Management Features

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Calendar Features

Calendar Sync
Collaboration Tools
Multi-Device Support
Reminders
Room Booking
Scheduling
Task Manaagement

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

File Sharing Features

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Productivity Features

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Task Management Features

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Transcription Features

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Integrations

Azure DevOps
Desktop.com
Gmail
Google Workspace
Jira
Microsoft 365
Microsoft Outlook
Microsoft Teams
OnlineOrNot
Workers by Delos
Zapier

Integrations

Azure DevOps
Desktop.com
Gmail
Google Workspace
Jira
Microsoft 365
Microsoft Outlook
Microsoft Teams
OnlineOrNot
Workers by Delos
Zapier
Claim Spike and update features and information
Claim Spike and update features and information
Claim isLucid and update features and information
Claim isLucid and update features and information