SonicViewProvana
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VoxidaAccurate Always Inc.
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Related Products
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About
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
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About
Voxida is designed to respond to your demands, accommodate your work-flow, and efficiently record, monitor, report and replay your calls. The primary Voxida Software Suite includes the tools you need to record calls. The Voxida software suite allows you to automatically record all calls, all the time, on demand or by schedule. Most organizations using Voxida utilize the full-time call capture capabilities to log all of the digital or VoIP telephone, intercom or radio conversations in their center, whether it is for immediate call playback or long term archival. Voxida offers complete flexibility in telephone recording. Whether you want to capture 100% of conversations on all lines, record calls by schedule on certain extensions, or to record certain phones on demand, you can do so without additional cost.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
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Audience
Businesses in need of a Call Recording software
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$4000.00/one-time/user
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationProvana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
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Company InformationAccurate Always Inc.
Founded: 2004
United States
www.accuratealways.com/voxida/software/
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Categories |
Categories |
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Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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Integrations
No info available.
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Integrations
No info available.
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