Solv vs. Tebra Comparison


Solv Solv Health	Tebra	+	+
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About Solv is a scheduling, virtual care and patient engagement platform proven to increase visit volumes and patient satisfaction. Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including: - Online self-scheduling - Digital registration with insurance capture and electronic consent - Online payment - Video telemedicine - Automated waitlist management and optimization - Secure chat - Feedback, surveys and reputation management - New patient acquisition - Returning patient loyalty portal Solv offers three solutions to engage patients, increase visit volumes and improve satisfaction. - Solv Patient Experience OS - Solv Video Telemed - Solv App for Patients	About Independent practices need complete solutions to maximize patient and provider well-being. While each Tebra product is purpose-built to modernize and optimize every step of the patient-practice journey, the combined platform delivers a complete operating system that provides added value for providers and patients alike. Power your connected practice with everything you need to attract new patients and keep current ones through the power of digital presence. Empower patients through every communication touchpoint and deliver a uniquely frictionless experience and convenient access that builds trust and a healthier practice. A modern, certified EHR solution built for the needs of today’s provider, delivering everything your practice needs. This includes robust charting, streamlined documentation, a comprehensive view of patients and their history, eRx, eLabs, telehealth, and more, allowing providers control of how they deliver care.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Healthcare providers that want to improve their operations and patient experience with online engagement and telemedicine	Audience Healthcare providers seeking a tool to modernize and optimize every step of the patient-practice journey
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $1.00 Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.1 / 5 ease 1.8 / 5 features 1.9 / 5 design 2.0 / 5 support 1.1 / 5 Read all reviews
	Pros & Cons from Real Users Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs. Nothing. System is difficult to use. Accounting is difficult. Support tries hard but their hands are tied by those above them. Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial. Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Everything, where do you want to start. Horrible customer service. Poor functionality, Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra. I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice. Terrible customer service. Help desk us unhelpful. SEO is not optimized. Website is not updated even once after GO-LIVE. Rude staff. Would never use this company again.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Solv Health Founded: 2016 United States www.solvhealth.com/for-providers	Company Information Tebra United States www.tebra.com
Alternatives PatientTrak	Alternatives RXNT
DoctorConnect Adtel International	Ensora Mental Health TheraNest
Zebra Doctor	EZDERM EHR EZDERM
Experity	AdvancedMD
Bridge BridgeInteract View All	Luma Health View All
Categories Patient Engagement Supported Patient Experience Supported Patient Management Supported Patient Scheduling Supported Review Management Supported Vaccine Management Supported	Categories Appointment Reminder Supported Care Coordination Supported Clinic Management Supported Clinical Documentation Supported e-Prescribing Supported Electronic Medical Records (EMR) Supported Health Insurance Supported Healthcare Claims Management Supported Medical Billing Supported Medical Practice Management Supported Medical Scheduling Supported Patient Engagement Supported Patient Intake Supported Patient Management Supported Patient Relationship Management (PRM) Supported Patient Scheduling Supported Revenue Cycle Management Supported Telemedicine Supported
Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Supported Patient Portal Supported Personal Health Record Supported Progress Tracking Supported Self Management Supported Patient Management Features Admissions Management Supported Bed Management Supported Discharge Management Supported Historical Reporting Supported Patient Flow Management Supported Patient Location Tracking Supported Patient Monitoring Supported Real Time Reporting Supported Waiting Time Tracking Supported
Integrations AI Answering Not Supported Babylon Supported DoctorConnect Not Supported EpicCare EMR Supported Flip Supported FlowHealth Not Supported MUX Supported Medsender Not Supported NextGen Healthcare EHR Supported Nexus EHR Not Supported Oracle Health Ambulatory EHR Supported QuickSlot Health Not Supported Recupra Not Supported ScribeHealth Not Supported Stable Not Supported Veradigm EHR Supported Veradigm Practice Management Supported athenaOne Supported eClinicalWorks Supported Show More Integrations View All 11 Integrations	Integrations AI Answering Supported Babylon Not Supported DoctorConnect Supported EpicCare EMR Not Supported Flip Not Supported FlowHealth Supported MUX Not Supported Medsender Supported NextGen Healthcare EHR Not Supported Nexus EHR Supported Oracle Health Ambulatory EHR Not Supported QuickSlot Health Supported Recupra Supported ScribeHealth Supported Stable Supported Veradigm EHR Not Supported Veradigm Practice Management Not Supported athenaOne Not Supported eClinicalWorks Not Supported Show More Integrations View All 9 Integrations
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