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About

Smartwebs is your all-in-one platform to help you manage your HOA Community Association Companies with tools that automate accounting, violations, work orders, and more. Smartwebs cloud-based software lets you wave goodbye to busy manual work and hello to automated workflows and triggers. You no longer have to use multiple solutions to manage your communities. With Smartwebs Apple & Android apps, you can quickly and easily process violations, work orders, and view architecturals on the go.

About

TapHero is a maintenance request and ticketing platform designed for homeowners associations (HOAs), condo associations, and property managers who want a simpler way to manage community maintenance issues. Residents submit requests by sending an email, and TapHero automatically converts those messages into organized service tickets. The system uses AI-assisted triage to categorize requests, track conversations, and Property managers can assign tickets, monitor response times, and track resolution status from a centralized dashboard. Because TapHero works through email rather than requiring residents to log into a portal or download an app, it dramatically reduces adoption barriers while improving transparency and accountability for community maintenance operations.maintain a clear record of communication between residents, management teams, and vendors.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses interested in an advanced HOA solution

Audience

HOAs, Condo Associations, Property Managers, Community Managers, Master Planned Communities

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$0.40/mo. per door
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Smartwebs has a User-friendly interface that requires minimal training for our teams.Their customer support was excellent and got back to us so fast whenever we had even the most annoying questions. With Smartwebs being an All-in-one solution for accounting, violations, and work orders, we save so much time and extra money by keeping everything in one place. Everything feels so much more seamless and organized.
  • The database is easy to use, which makes training easy! Violation drives are so quick with Smartwebs; their offline app is a God send because you don't have to connect to wifi and they have an auto mailing feature.

Cons

  • Some minor feature updates take time to roll out.
  • They don't have any AI features, which isn't the end of the world but it would be cool.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Smartwebs
Founded: 2005
United States
smartwebs.com

Company Information

TapHero
United States
taphero.com

Alternatives

Alternatives

OwnerGo

OwnerGo

Shipplicity

Categories

HOA Supported

Categories

HOA Supported

HOA Features

Calendar Management Supported
Committee Management Supported
Document Management Supported
Event Management Not Supported
Member Communities Not Supported
Member Directory Not Supported
Online Payment Processing Supported
Property Database Supported
Website Management Not Supported
Work Order Management Supported

Integrations

AvidXchange Supported
Zego (Powered by PayLease) Supported

Integrations

AvidXchange Not Supported
Zego (Powered by PayLease) Not Supported
Claim Smartwebs and update features and information
Claim Smartwebs and update features and information
Claim TapHero and update features and information
Claim TapHero and update features and information