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About

Whether you want to prevent fraud in the contact center, authenticate callers or migrate safely to SIP, Smartnumbers ensures your voice network stays secure, reliable, and compliant. Helping organizations prepare for business disruption and contact centers improve caller authentication and fraud detection. Pre-answer caller authentication to streamline your customer experience. Identify and redirect suspicious calls pre-answer. Reduce ID&V questions to shorten call duration. Save time and money and improve your caller authentication. Over 350 organizations rely on Smartnumbers to deliver their most critical services. Our customers have demanding security, reliability, and anti-fraud requirements, and include organizations such as financial institutions, the Ministry of Defence, and blue light services. We partner with the leading communications providers and technical vendors so you can buy Smartnumbers from your preferred supplier.

About

The world's best Caller ID & Spam Blocking app. Very often, we hear of incidents where Truecaller made a significant impact in someone’s life. These range from fighting crime with law enforcement agencies, to preventing financial fraud and even saving lives. Such incidents are truly humbling and make us proud of what we’ve built. Here are some of those incidents that have given us the passion to carry on. Always call the right people! Dial your friends, family and identify the names of unknown numbers as you dial!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and businesses looking for a solution to improve caller authentication and fraud detection

Audience

Reverse Phone Lookup platform for anyone wanting to verify contacts and block unwanted communication

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$2.99 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 3.8 / 5
ease 3.9 / 5
features 4.3 / 5
design 3.9 / 5
support 3.8 / 5

Pros & Cons from Real Users

Pros

  • They have a great looking system but I am trying to purchase it and find out if it works with computer phones as our team does not have cell phones. Would likely purchase if I could get a human but customer service is all autobots.
  • There are no positive aspects to Truecaller; only significant privacy concerns and poor customer support.
  • Originally, it's at a fairly straightforward job of identifying calls, and allowing me to block them.
  • It helps in identifying who is calling and alert us if it is spam caller right at the instance when the call is coming. It also categories the caller by profession or field of work. Nowadays it tell prier to call if a call is coming by whom. The paid version provides more feature as who has seen your profile and all.
  • These days when social engineering is at the peak, apps like Truecaller prevents a lot of such attack by providing possible caller ID. I have been using its paid version to be pretty sure about who's calling and If someone has got my information from Truecaller as well, as paid version Truecaller tell who visited your profile.

Cons

  • I have been trying to contact them for almost 2 weeks. Sent email after email and cannot get a human to reply. I keep getting robo emails that have nothing to do with the questions I asked. Clearly not a human reading it. Tried the chat and same issue. They have NO customer service period. Still trying as the services look good and I would like to buy but cannot access their ticket system (There is a glitch) and cannot get them to answer any real questions.
  • Serious privacy concerns and poor customer support.
  • Over time however, they put more and more features between you and the act of simple calling, to the point where it's not worth using. It also frequently misidentifies calls, particularly because the identities are crowdsourced, and people don't know what they're talking about most of the time when it comes to the evaluation of a call. I've seen legitimate customer support lines called spam. Multiple times. I gave this a good run Dash 304 years on two phones, and it's very clear that they've lost sight of the fact that this is about phone calls, what should be simple. Adding 5 to 10 more clicks before you can make one - that's a non-starter.
  • Anyone get your name from Truecaller by just searching your number. User support is not that good. They should increase more security.
  • The pop-up screen irritates a lot when it pops up unnecessarily. It forcefully asks you to make it default calling and messaging app in case you want to use its other features. Otherwise, it works fine.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Smartnumbers
Founded: 1995
United Kingdom
smartnumbers.com

Company Information

Truecaller
Founded: 2009
Sweden
truecaller.com

Alternatives

Alternatives

VRS Recording System

VRS Recording System

NCH Software

Categories

Categories

Integrations

Amazon Web Services (AWS)
Capillary Engage+
Cisco CX Cloud
CoRover.ai
Diamond IP
Genesys Cloud CX
MyOperator
OneNumber
Singular
Verizon Cloud

Integrations

Amazon Web Services (AWS)
Capillary Engage+
Cisco CX Cloud
CoRover.ai
Diamond IP
Genesys Cloud CX
MyOperator
OneNumber
Singular
Verizon Cloud
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