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About

Why choose between artificial intelligence and human intelligence? The Smartly.AI software platform allows you to create, deploy and supervise chatbots that help your teams to deal more effectively with each digital interaction of your customers. Today everyone wants to be able to get an answer to their question quickly and easily. It becomes essential to provide qualitative answers in ever shorter timeframes. At the crossroads of digital and conversation, the chatbot offers an ideal answer to the most demanding customers. Smartly.ai is an intuitive and powerful SaaS platform that allows you to design, deploy and supervise your chatbots on different channels. With Smartly.ai, you do not have to be a machine learning genius to create a chatbot. You can simply provide your questions / answers and our bot platform takes care of the rest. Our customers prefer Smartly.ai because this solution has been designed for professional profiles above all.

About

Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies, website managers and businesses in need of an AI software platform to create, deploy and supervise chatbots

Audience

SMB to enterprise; from ecommerce, tech, to services

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
Free 7-day trial of all plans. No credit card required.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Tidio can be implemented on multi-channels. FB messenger, Instagram and websites. Can generate tickets using its chatbot. The user interface is appealing and incredibly easy to use in my opinion. Create a profile after every conversation.
  • From day one we started recognizing the benefits of this product. It helped my team to increase the sales graph. The deployment process was smooth and after-sales support was great. It can also be customized according to campaign and website designs.
  • The Tidio app for BigCommerce is very easy to install and the design of the chat windows is beautiful. In case you have a question, support is always there to guide you step by step on how to resolve any issue.
  • I love that Tidio has a free plan because it's a great affordable option for small businesses. Also, it is easy to install and has a lot of features that are helpful for my business like easy to use chatbots and integrations.
  • We use Tidio on our website where we advise and help to detect skin cancer at an early stage, thanks to our device NOTA mole tracker. So we are saving lives together with Tidio!

Cons

  • Never faced any major issues while using the Tidio tool.
  • Till now I haven't experienced any downside about Tidio.
  • I have no issues with this app while working on BigCommerce.
  • I don't like that I have to join the conversation to mark it as solved because when I want to close a conversation, I don't want to have to join it in order to remove it from my view. This is just a small flaw but everything else is great.
  • I would say it's a paid subscription, but I understand that you have to pay for a good product.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Smartly.AI
France
www.smartly.ai/

Company Information

Tidio
Founded: 2013
United States
www.tidio.com

Alternatives

Alternatives

ChatD&B

ChatD&B

Dun & Bradstreet
Freshchat

Freshchat

Freshworks

Categories

Chatbot Supported
Conversational AI Supported
Voice Bot Supported

Categories

Agentic AI Supported
AI Agents Supported
Chatbot Supported
Conversational AI Supported
Customer Service Supported
Help Desk Supported
Issue Tracking Supported
Live Chat Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Facebook Messenger Supported
Salesforce Supported
WhatsApp Supported
Adobe Commerce Not Supported
Agile CRM Not Supported
Google Assistant Supported
Google Tag Manager Not Supported
InsertChat Not Supported
Kommo Not Supported
Mailchimp Not Supported
Odoo Not Supported
OnPrintShop Not Supported
Refold Not Supported
SuiteMaster Not Supported
Superseek Not Supported
Twilio Supported
Weebly Not Supported
WordPress Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Facebook Messenger Supported
Salesforce Supported
WhatsApp Supported
Adobe Commerce Supported
Agile CRM Supported
Google Assistant Not Supported
Google Tag Manager Supported
InsertChat Supported
Kommo Supported
Mailchimp Supported
Odoo Supported
OnPrintShop Supported
Refold Supported
SuiteMaster Supported
Superseek Supported
Twilio Not Supported
Weebly Supported
WordPress Supported
Zapier Supported
Zendesk Supported
Claim Smartly.AI and update features and information
Claim Smartly.AI and update features and information
Claim Tidio and update features and information
Claim Tidio and update features and information