SmartTeam

SmartTeam

euris
TelStrat QM

TelStrat QM

Serenova
+
+

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About

SmartTeam enables sales & operation managers to monitor and enhance teams' performance. Implement data-driven strategies and transform your data into actionable insights! We have built the whole software suite with life sciences managers. Manage your sales and distribution channels effectively, enhancing sales teams’ performance and improving business results significantly. SmartTeam allows managers to monitor business conditions, products, and deliveries from a flexible and complete administration interface. SmartTeam provides access to your sales and operation managers to real-time information from the field. Benefit from a powerful Business Intelligence tool that allows you to track all relevant KPIs for your commercial performance. Using Euris solutions, sales, and operation managers can quickly create, update, share, and analyze e-learning content. E-learning can be synced to product launches and can be used to train medical representatives to meet the needs of the market.

About

Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales teams seeking a solution to manage their sales and distribution, while monitoring and enhancing performance

Audience

Call centers searching for a complete Quality Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

euris
France
www.euris.com/health-digital-solution/smartteam/

Company Information

Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/

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Categories

Categories

Integrations

Calabrio Quality Management
IBM Apptio

Integrations

Calabrio Quality Management
IBM Apptio
Claim SmartTeam and update features and information
Claim SmartTeam and update features and information
Claim TelStrat QM and update features and information
Claim TelStrat QM and update features and information