SmartTeameuris
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TelStrat QMSerenova
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Related Products
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About
SmartTeam enables sales & operation managers to monitor and enhance teams' performance. Implement data-driven strategies and transform your data into actionable insights! We have built the whole software suite with life sciences managers. Manage your sales and distribution channels effectively, enhancing sales teams’ performance and improving business results significantly. SmartTeam allows managers to monitor business conditions, products, and deliveries from a flexible and complete administration interface. SmartTeam provides access to your sales and operation managers to real-time information from the field. Benefit from a powerful Business Intelligence tool that allows you to track all relevant KPIs for your commercial performance. Using Euris solutions, sales, and operation managers can quickly create, update, share, and analyze e-learning content. E-learning can be synced to product launches and can be used to train medical representatives to meet the needs of the market.
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About
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Sales teams seeking a solution to manage their sales and distribution, while monitoring and enhancing performance
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Audience
Call centers searching for a complete Quality Management solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company Informationeuris
France
www.euris.com/health-digital-solution/smartteam/
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Company InformationSerenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/
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Categories |
Categories |
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Integrations
Calabrio Quality Management
IBM Apptio
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