SmartCustomer vs. Trustify Comparison


SmartCustomer	Trustify NAVEST GmbH	+	+
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About SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.	About Trustify uses and generates valuable customer reviews and supports your company with modern marketing tools. Almost 70% of all customers only decide on a product or service when they find reviews. Create trust with authentic reviews and reach thousands of potential customers online. Direct sales increase of up to 30% thanks to your customer reviews and the personal, optimized review page. We optimize your profile and ensure maximum attention. Behind every review is a customer experience that counts. Create trust with authentic reviews. Bundle your customer reviews with Trustify. Trustify automatically imports all your reviews from other platforms like Google, Facebook Tripadvisor, Booking.com, and many more for you. This not only allows you to effectively present them to your customers in one place, but it also saves time and helps you keep an overview. Industry-optimized and with many configuration options, they appeal best to your audience.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience For businesses lookinh to source feedback and surface reviews across various channels	Audience Businesses and brands in need of a solution to generate valuable customer reviews
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing $15 per month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey. Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms. Cons It is a great portal with a very good inventory of reviews across the services and businesses. It worked great for me. Nothing to share about cons.	Pros & Cons from Real Users Pros I really appreciate how Trustify brings all my customer reviews from Google, TripAdvisor, and other platforms together in one clean, easy-to-manage profile. The customizable review widgets are beautifully designed and fit seamlessly into my website, especially the ability to showcase video and image reviews, which really adds authenticity. It’s clear that Trustify puts a lot of emphasis on helping businesses boost their SEO and increase direct sales, which I’ve noticed happening firsthand. - Winning returning customers - Price performance - Simplicity of use - The WordPress plugin - Trustify knows how to generate more revenue for your business with their features. Cons I noticed that if you’re new to review management platforms, there can be a bit of a learning curve to fully understand and utilize all the features effectively. - The support is very friendly and fast, but only by e-mail or ticket
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information SmartCustomer Founded: 2006 United States www.smartcustomer.com	Company Information NAVEST GmbH Founded: 2018 Switzerland trustify.ch/
Alternatives REVIEWS.io	Alternatives SmartCustomer
Crozdesk	AreTheyHappy
iLib	RaveCapture
GetReviews.ai	GetReviews.ai
AreTheyHappy View All	SocialProofed View All
Categories AI Review Management Supported Conversion Rate Optimization Supported Product Review Supported Review Management Supported	Categories Product Review Supported Review Management Supported
Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported	Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Not Supported Sentiment Analysis Not Supported Social Sharing Supported White Label Not Supported
Integrations Facebook Supported BigCommerce Supported Booking.com Not Supported Buy Real Media Supported Cloutly Supported Google AdMob Not Supported Google Business Profile Not Supported Instagram Supported Magento Supported ProvenExpert.com Supported QuickBooks Online Supported Reviewsub Supported Shopify Supported Tripadvisor Not Supported X (Twitter) Supported Show More Integrations View All 11 Integrations	Integrations Facebook Supported BigCommerce Not Supported Booking.com Supported Buy Real Media Not Supported Cloutly Not Supported Google AdMob Supported Google Business Profile Supported Instagram Not Supported Magento Not Supported ProvenExpert.com Not Supported QuickBooks Online Not Supported Reviewsub Not Supported Shopify Not Supported Tripadvisor Supported X (Twitter) Not Supported Show More Integrations View All 5 Integrations
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