Symphony

Symphony

Symphony Communication
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About

Smarsh is an AI-powered communications intelligence platform built for regulated industries. It captures, stores, and monitors communications across voice, email, mobile, chat, video, and emerging digital channels at scale. Designed to meet strict regulatory requirements, Smarsh helps organizations comply with SEC, FINRA, MiFID II, FCA, and global recordkeeping standards. Advanced AI analytics surface risks, uncover insights, and identify patterns hidden within massive volumes of communications data. The platform enables proactive risk mitigation by detecting issues such as insider trading, misconduct, and data misuse early. Its cloud-native architecture delivers hyperscalability, performance, and enterprise-grade security. Smarsh turns communications data into actionable intelligence that strengthens compliance and decision-making.

About

Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Smarsh is designed for regulated organizations—including financial services firms, large enterprises, and public sector agencies—that require secure, AI-powered communications compliance and intelligence at scale

Audience

Financial services institutions, pharmaceuticals, and firms in heavily regulation industries

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • The ability to not be bounded by organizational contacts and connect with outside vendors. The ability to share media/code over IM. Search text in IMs

Cons

  • The timing is sometimes off. The way it works, the latest comment should be at the bottom of the chat window but that is not always the case. The only way to reach such messages is to click on the message from recent window and the message is somewhere in between two vague dates. But a restart of app fixes it

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Smarsh
Founded: 2002
United States
www.smarsh.com

Company Information

Symphony Communication
Founded: 2014
United States
symphony.com

Alternatives

Alternatives

LSEG Messenger

LSEG Messenger

LSEG Data & Analytics
AWS Wickr

AWS Wickr

Amazon

Categories

Categories

Email Archiving Features

Access Control
Backup Management
Compliance Management
Data Deduplication
Data Export
eDiscovery
Encryption
Retention Management
Storage Management
Threat Protection

eDiscovery Features

Case Analytics
Compliance Management
Discussion Threads
Document Indexing
Document Tracking
Full Text Extraction
Keyword Search
Metadata Extraction
Topic Clustering

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Integrations

Microsoft Teams
Salesforce
WhatsApp
Zoom
AccessFintech
Citrix Workspace
Confluence
Constant Contact
Google Workspace
Jira
LinkedIn
Microsoft OneDrive
Moxo
Salesforce Agentforce Marketing
Salesforce Marketing Cloud Account Engagement
Skype
Slack
Sprinklr Social
Symphony
Theta Lake

Integrations

Microsoft Teams
Salesforce
WhatsApp
Zoom
AccessFintech
Citrix Workspace
Confluence
Constant Contact
Google Workspace
Jira
LinkedIn
Microsoft OneDrive
Moxo
Salesforce Agentforce Marketing
Salesforce Marketing Cloud Account Engagement
Skype
Slack
Sprinklr Social
Symphony
Theta Lake
Claim Smarsh and update features and information
Claim Smarsh and update features and information
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