Shopmonkey vs. Xtime Comparison


Shopmonkey	Xtime Cox Automotive	+	+
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About Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting from scratch. We’ll move your customer data, invoices, and more over to Shopmonkey. Tailor the workflow to fit your needs with modifiable milestones, add notes, or use Tags to mark VIPs, pick up times, and more so everyone’s on the same page.	About Elevate profits with the only end-to-end service experience solution. Ready to maximize your dealership’s fixed ops revenue? Drive owner loyalty through one service experience platform. Xtime increases customer retention by transforming the ownership experience for automotive manufacturers and dealership service departments, thus increasing customer satisfaction while boosting dealer revenue and profitability. Xtime is a software solution that works by delivering the experience consumers demand, one that emphasizes value, convenience and trust. Xtime developed Spectrum, the industry’s first fully integrated, cloud-based auto repair shop management software that helps dealerships create an outstanding automotive ownership experience and turn one-time customers into repeat buyers. From the first touchpoint to checkout and beyond, Spectrum creates the high-quality automotive service experience customers expect, and drives the growth automotive parts and service operations need.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Anyone looking for an Auto Repair Shop workflow management solution	Audience Enterprises looking for a service experience platform to maximize their dealership’s fixed ops revenue
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 2.0 / 5 ease 4.0 / 5 features 2.0 / 5 design 3.0 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use). Cons We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Shopmonkey Founded: 2016 United States www.shopmonkey.io	Company Information Cox Automotive Founded: 2014 United States xtime.com
Alternatives KUKUI Kukui	Alternatives Kimoby
Fullbay	DVI Boss
EZ Auto Scheduler EZnet Scheduler	Spyne
Torque360	AutoVitals
Orderry View All	Protractor Protractor Software View All
Categories Auto Detailing Supported Auto Repair Supported Auto Repair Shop Management Supported Digital Vehicle Inspection (DVI) Supported Heavy-Duty Repair Supported	Categories Auto Repair Supported Auto Repair Shop Management Supported Digital Vehicle Inspection (DVI) Supported
Auto Repair Features Billing & Invoicing Supported CRM Supported Digital Vehicle Inspections (DVI) Not Supported Inventory Management Supported Labor Rates Supported Maintenance Scheduling Supported Parts Management Not Supported Quotes / Estimates Not Supported Service History Not Supported Vehicle Tracking Not Supported VIN Lookup Supported Work Order Management Supported
Integrations ADAM DMS Not Supported ActivEngage Not Supported Autosoft Not Supported Braintree Not Supported Brooke.ai Not Supported CDK Global Not Supported DealerBuilt Not Supported Edge Supported Epicor Integrated Service Estimator Supported Gubagoo Not Supported Mia Not Supported Numa Not Supported PartsTech Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Spyne Not Supported Vida Not Supported VinSolutions Connect CRM Not Supported Volie Not Supported vAuto Not Supported Show More Integrations View All 5 Integrations	Integrations ADAM DMS Supported ActivEngage Supported Autosoft Supported Braintree Supported Brooke.ai Supported CDK Global Supported DealerBuilt Supported Edge Not Supported Epicor Integrated Service Estimator Not Supported Gubagoo Supported Mia Supported Numa Supported PartsTech Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Spyne Supported Vida Supported VinSolutions Connect CRM Supported Volie Supported vAuto Supported Show More Integrations View All 19 Integrations
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