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About

​ShopKey Shop Management System offers auto repair businesses a comprehensive, 360-degree view of their operations, enhancing communication, increasing car count, and boosting revenue. It features fast and accurate estimating tools, an interactive work-in-progress screen for real-time tracking of shop activities, and access to over 180 integrated reports to identify profit centers and areas needing improvement. Electronic parts catalogs expedite parts sourcing and ordering, including tire cataloging with automatic application of disposal fees. Automatic software updates ensure access to the latest features and vehicle information. Integration with ShopKey Pro provides OEM repair information and expert-based Real Fixes from SureTrack, aiding in quicker diagnostics and repairs. Built-in data recovery and protection features offer peace of mind by automatically backing up shop data nightly to professionally managed servers.

About

Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting from scratch. We’ll move your customer data, invoices, and more over to Shopmonkey. Tailor the workflow to fit your needs with modifiable milestones, add notes, or use Tags to mark VIPs, pick up times, and more so everyone’s on the same page.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Repair shops in search of a solution to streamline operations, improve customer communication, and enhance overall shop productivity

Audience

Anyone looking for an Auto Repair Shop workflow management solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).

Cons

  • We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Snap-on
Founded: 1920
United States
www.snapon.com/EN/US/Diagnostics/ShopKey/ShopKey-Shop-Management-System

Company Information

Shopmonkey
Founded: 2016
United States
www.shopmonkey.io

Alternatives

Alternatives

KUKUI

KUKUI

Kukui
ShopLite

ShopLite

SHIFTMobility
EZ Auto Scheduler

EZ Auto Scheduler

EZnet Scheduler

Categories

Categories

Auto Repair Features

Billing & Invoicing Supported
CRM Supported
Digital Vehicle Inspections (DVI) Not Supported
Inventory Management Supported
Labor Rates Supported
Maintenance Scheduling Supported
Parts Management Not Supported
Quotes / Estimates Not Supported
Service History Not Supported
Vehicle Tracking Not Supported
VIN Lookup Supported
Work Order Management Supported

Integrations

QuickBooks Online Supported
Edge Not Supported
Epicor Integrated Service Estimator Not Supported
PartsTech Not Supported
QuickBooks Online Advanced Not Supported
Service-Intel Supported

Integrations

QuickBooks Online Supported
Edge Supported
Epicor Integrated Service Estimator Supported
PartsTech Supported
QuickBooks Online Advanced Supported
Service-Intel Not Supported
Claim ShopKey Shop Management and update features and information
Claim ShopKey Shop Management and update features and information
Claim Shopmonkey and update features and information
Claim Shopmonkey and update features and information