Shift PlannerShift Planner Online
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Zoom Workforce Engagement ManagementZoom Communications
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Related Products
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About
Shift Planner/online, free & really easy to use! Schedule and manage your schedules within minutes. Focused on simplicity: just shift scheduling & employee management. Shift planning. We provide an easy to use monthly scheduling view. Daily view also available! Reporting. View all work times at a glance and edit scheduled hours for the timesheet! Staff management. Manage all your employees and their data. Every employee can also manage their own data! Simplicity matters! We have developed a free and really easy to use online shift planner! Only functions you need. Scheduling, employee management & reporting. My Shift Planner is designed for shift workers to help take back control of your work/life balance. My Shift Planner is the most powerful Shift Work Calendar app on the market and the easiest to setup and use. Export your shift pattern to your iCal, Gmail or device calendar and import events from your personal calendar in to MyShiftPlanner
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About
Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses looking for a cloud based shift planning software that includes staff management and employee time tracking
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Audience
Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationShift Planner Online
United Kingdom
shift-planner.co.uk
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Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
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Categories |
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Integrations
ServiceNow
Not Supported
Workday HCM
Not Supported
Zendesk
Not Supported
Zoom Contact Center
Not Supported
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Integrations
ServiceNow
Supported
Workday HCM
Supported
Zendesk
Supported
Zoom Contact Center
Supported
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