ServoDesk

ServoDesk

Simplisys Ltd
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About

Servo’s mission is to provide an independent, modular, embeddable web engine, which allows developers to deliver content and applications using web standards. Servo is written in Rust, and shares code with Mozilla Firefox and the wider Rust ecosystem. Since its creation in 2012, Servo has contributed to W3C/WHATWG web standards by reporting specification issues and submitting new cross-browser automated tests, and core team members have co-edited new standards that have been adopted by other browsers. As a result, the Servo project helps drive the entire web platform forward while building on a platform of reusable, modular technologies that implement web standards. Pre-built nightly snapshots allow developers to try Servo and report issues without building Servo locally. Now that we’ve released our first developer preview, we’ll be investing in formal security audits and improving our security practices using both existing libraries and Rust.

About

Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers seeking an independent, modular, and embeddable web engine solution

Audience

IT, HR, Finance, QA, Customer Support and Facilities service departments

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

$20 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Servo
Founded: 2012
servo.org

Company Information

Simplisys Ltd
Founded: 2006
United Kingdom
www.servodesk.com

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
ServoDesk

ServoDesk

Simplisys Ltd
OpenFAST

OpenFAST

National Renewable Energy Laboratory
OTRS

OTRS

OTRS Group

Categories

Categories

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Facility Management Features

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Preventive Maintenance Features

Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Active Directory
Dynamics 365 Commerce
Gmail
Microsoft 365
Microsoft Intune
Microsoft Teams
Power BI Embedded
WhatsApp

Integrations

Active Directory
Dynamics 365 Commerce
Gmail
Microsoft 365
Microsoft Intune
Microsoft Teams
Power BI Embedded
WhatsApp
Claim Servo and update features and information
Claim Servo and update features and information