ServiceNow vs. Setyl Comparison


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About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.		About Setyl is an IT asset and license management platform (ITAM) that combines hardware and software asset management in one. The platform integrates with 100+ systems, including Microsoft, Google, MDM, RMM, IAM, SSO, HR, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors, and spend in one place — helping you: ✓ Automate and scale daily IT operations, including inventory management and user on/offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for audits and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, native integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee onboarding and offboarding, vendor audits, and spend tracking.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization		Audience Setyl is ideal for IT teams in midsize and large organizations that are looking to improve IT asset and license management, scale operations, reduce IT spend, and/or prepare for a security audit.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $100 per month Free Version Not Supported Free Trial Supported		Pricing $300 per month Pricing is based on number of employees and plan type. Plans available: Complete, Advanced, Advanced Managed. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews		Reviews/Ratings Read all reviews
Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information ServiceNow Founded: 2003 United States www.servicenow.com		Company Information Setyl Founded: 2020 United Kingdom setyl.com
Alternatives Freshservice Freshworks		Alternatives EZO AssetSonar EZO
ManageEngine Endpoint Central ManageEngine		Hector
Zendesk		FlexNet Manager Flexera
Jira Service Management Atlassian		Augmentt
SolarWinds Service Desk SolarWinds View All		Flexera One Flexera View All
Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported Issue Tracking Supported IT Service Supported ITSM Supported Service Request Management Supported		Categories Asset Tracking Supported Facility Management Supported Fixed Asset Management Supported IT Asset Management Supported IT Financial Management Supported IT Management Supported License Management Supported Maintenance Management Supported SaaS Management Supported SaaS Spend Management Supported Shadow IT Discovery Supported Software Asset Management (SAM) Supported Spend Management Supported
Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported		Show More Features Asset Tracking Features Activity Tracking Supported Audit Trails Supported Barcoding / RFID Supported Checkout / Check-In Supported Depreciation Tracking Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Supported QR Codes Supported Reservations Supported Service History Supported Facility Management Features Asset Management Supported Commercial Properties Not Supported Equipment Management Supported Facility Scheduling Supported Incident Management Not Supported Inspection Management Supported Inventory Control Supported Maintenance Tracking Supported Preventive Maintenance Not Supported Residential Properties Not Supported Room Scheduling Not Supported Schools Supported Space Planning Not Supported Vendor Management Supported Visitor Management Not Supported Work Order Management Not Supported Fixed Asset Management Features Asset Budgeting Supported Asset Lifecycle Management Supported Audit Trail Supported Barcoding / RFID Supported Depreciation Management Supported Disposal Management Supported Document Management Supported Inventory Tracking Supported Tax Management Not Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Supported Supplier Management Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Not Supported Remote Access Not Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported License Management Features Automatic SKU Recognition Not Supported Central LM Server Not Supported Copy Protection Not Supported History Tracking Supported Node Management Not Supported Online Activation Not Supported Portable License Not Supported Sarbanes-Oxley Compliance Not Supported Timing Rights Not Supported Trial License Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Not Supported Calibration Management Supported Dispatch Management Not Supported Inventory Control Supported Inventory Management Supported Key & Lock Management Not Supported Mobile Access Not Supported Planning Calendar Not Supported Predictive Maintenance Not Supported Preventive Maintenance Not Supported Purchasing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Not Supported Work Order Management Not Supported SaaS Management Features License Management Supported Onboarding Supported Renewal Management Supported SaaS Operations Management Not Supported Shadow IT Detection Supported Spend Management Supported Subscription Management Supported Usage Tracking / Analytics Supported Vendor Management Supported Spend Management Features Approval Workflow Not Supported Budgeting / Forecasting Supported Expense Tracking Supported Multi-Currency Supported Prepaid Cards Not Supported Procurement Management Supported Receipt Management Not Supported Spend Analysis Supported Spend Control Not Supported Supplier Management Supported
Integrations Atera Supported Jamf Pro Supported Jira Service Management Supported Zoom Supported Accordant Supported Artillery Supported CloudVision Supported Conviso Platform Supported Exalate Supported FlowMate Supported Holded Not Supported Hornbill Supported KLX ESM Supported Praetorian Chariot Supported Silk Security Supported Snapper Supported Truto Supported Ushur Supported Zenduty Supported Zero Incident Framework Supported Show More Integrations View All 1029 Integrations		Integrations Atera Supported Jamf Pro Supported Jira Service Management Supported Zoom Supported Accordant Not Supported Artillery Not Supported CloudVision Not Supported Conviso Platform Not Supported Exalate Not Supported FlowMate Not Supported Holded Supported Hornbill Not Supported KLX ESM Not Supported Praetorian Chariot Not Supported Silk Security Not Supported Snapper Not Supported Truto Not Supported Ushur Not Supported Zenduty Not Supported Zero Incident Framework Not Supported Show More Integrations View All 75 Integrations
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