Service Fusion vs. ServiceM8 Comparison


Service Fusion	ServiceM8	+	+
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About Easy, powerful, and mobile, Service Fusion is a complete field service management software solution that enables field service businesses to easily create, schedule, and assign jobs in under 60 seconds. It provides work order entry, dispatch, scheduling, and invoicing technology for a wide range of businesses, including HVAC, plumbing, electrical, IT and many more. With no per user fees and no contracts, Service Fusion is one of the affordable platforms on the market today.	About ServiceM8 is a cloud-based field service software for trades and service-based businesses. Built exclusively for Apple hardware, ServiceM8 makes it easy for field service organizations to run their business from anywhere, anytime. It cuts admin time dramatically by offering access to a host of tools, including scheduling, invoicing, credit card processing, communication, online booking, forms, reports, and more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience Small to mid-sized field service companies in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.	Audience Electrical, plumbing, landscaping, IT, cleaning, HVAC, pest control, locksmith, real estate, security, solar, property services and appliance repair industries.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $99.00/month Starter - $99 per month Starter+ - $199 per month Pro - $349 per month Free Version Not Supported Free Trial Supported	Pricing $29.00/month Starter - $29/mo Growing - $79/mo Premium - $149/mo Premium Plus - $349/mo Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
	Pros & Cons from Real Users Pros This software provides an all in one management experience. Through it, we are able to schedule work, track progress, get real time updates and information, including messaging and photos. Forms can be created to streamline the process causing us less filing and paper issues for things like safety and maintenance reports. This software has saved us a lot of money and administrative time. With servicem8 you can manage simple or highly complex operations involving invoicing or store data management processes. In terms of field services servicem8 has tools to connect to databases within different clouds, either to manage electronic signatures or online invoicing requiring mobile or routing tools. The fact that the platform is very stable/future proof - due to the fact that it has been designed with iOS in mind! The simplicity of design also shines through, when it demonstrates that a sole trader to the MD of a multi branch business can pick up the APP with basic training and deliver massive efficiency savings - within busy organisations. Cons I can honestly say I do not have any complainants about this software so far. Within servicem8 we can annotate and prioritize all our work orders depending on which client we want to give more importance at the moment, and that is enough to not give servicem8 a negative review. We liked that the platform integrates so many tools for scheduling processes. The (sometimes) limiting functionality! With this in mind, the clear and transparent reason for ServiceM8’s existence is to remove inefficiency from modern service based businesses. If there is a better way of working, which improves the lot of its core market - they will listen and take all feedback into consideration when developing core product. There are also third party development companies that have and will develop Add-Ons and specific ‘tools’ if and when required.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Service Fusion Founded: 2013 United States www.servicefusion.com	Company Information ServiceM8 Founded: 2009 Australia www.servicem8.com
Alternatives BlueFolder	Alternatives Fieldmagic
ThermoGrid ECI ThermoGrid	JGID
ServiceWorks Service Works	BrandWide Soffront Corporation
Smart Service My Service Depot	Kickserv
FieldEdge Xplor View All	Smart Service My Service Depot View All
Categories Appliance Repair Supported Field Service Management Supported HVAC Supported Locksmith Supported Plumbing Supported Service Dispatch Supported Tradesman Job Management Supported Transportation Dispatch Supported Work Order Supported	Categories Appliance Repair Supported Field Service Management Supported Franchise Management Supported HVAC Supported Landscape Management Supported Locksmith Supported Pest Control Supported Plumbing Supported Service Dispatch Supported Tradesman Job Management Supported
Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Locksmith Features Billing & Invoicing Supported CRM Supported Dispatch Management Supported GPS Tracking Supported Inventory Management Supported Mobile Access Supported Payment Processing Supported Scheduling Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Not Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Not Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Tradesman Job Management Features Contract Management Supported Customer Database Supported Dispatch Management Supported For Builders Supported For Electricians Supported For Field Service Businesses Supported For HVAC Supported For Plumbers Supported For Roofers Supported Invoicing Supported Job Tracking Supported Payments Supported Quoting Supported Reporting Supported Scheduling Supported Time Tracking Supported Show More Features Transportation Dispatch Features Billing & Invoicing Supported Computer Aided Dispatch Supported Customer Database Supported Emergency Dispatch Not Supported Fuel Management Supported Mileage Tracking Supported Order Management Supported Routing Supported Scheduling Supported Vehicle Tracking Supported Work Order Features Contract Management Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Task Management Supported	Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Locksmith Features Billing & Invoicing Supported CRM Not Supported Dispatch Management Supported GPS Tracking Not Supported Inventory Management Not Supported Mobile Access Supported Payment Processing Supported Scheduling Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Not Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Not Supported Scheduling Supported Self Service Portal Not Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Franchise Management Features Appointment Scheduling Not Supported Automatic Re-ordering Not Supported Commission Management Not Supported Construction Tracker Not Supported Contract Management & Signature Not Supported CRM Not Supported Franchise Intranet Not Supported Job Scheduling Supported LMS / Training Not Supported Marketing Not Supported Onboarding Not Supported Online Store Not Supported Reputation Management Not Supported Website Manager Not Supported Landscape Management Features Billing & Invoicing Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Groundskeeping Supported Inventory Control Not Supported Irrigation Tracking Not Supported Job Management Supported Landscape Design Supported Mobile Access Supported Payroll Management Not Supported Plant Database Not Supported Quotes / Estimates Supported Routing Supported Scheduling & Appointments Supported Work Order Management Supported Pest Control Features Billing & Invoicing Supported Customer Service History Supported Dispatch Management Supported Fleet Management Not Supported Inventory Control Not Supported Mobile Access Supported Pest Activity Tracking Not Supported Pesticide Usage Tracking Not Supported Property Layouts Supported Quotes / Estimates Supported Scheduling Supported
Integrations Axis LMS Supported Google Calendar Supported QuickBooks Online Supported QuickBooks Online Advanced Supported RealWork Supported Asset Integrity Hub (AIH) Supported Blotout Not Supported Cognito Forms Not Supported Enzy Supported FirstVoice AI Not Supported GeoMaps Not Supported Gmail Not Supported Infercall Not Supported Johnni AI Not Supported Microsoft Outlook Supported Quickwork Not Supported Sameday Supported Teamstack Not Supported XAPP AI Supported Zapier Not Supported Show More Integrations View All 14 Integrations	Integrations Axis LMS Supported Google Calendar Supported QuickBooks Online Supported QuickBooks Online Advanced Supported RealWork Supported Asset Integrity Hub (AIH) Not Supported Blotout Supported Cognito Forms Supported Enzy Not Supported FirstVoice AI Supported GeoMaps Supported Gmail Supported Infercall Supported Johnni AI Supported Microsoft Outlook Not Supported Quickwork Supported Sameday Not Supported Teamstack Supported XAPP AI Not Supported Zapier Supported Show More Integrations View All 48 Integrations
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