ScritchOkapi Works
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Related Products
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About
Scritch is an AI recovery agent for support and product teams at B2B software companies. Its SDK connects a failed action in an app to a recovery flow that examines the server response and relevant read-only evidence, explains the problem in plain language, and asks the user for information only they can provide. When a change is needed, Scritch requests approval and checks in code that the fix worked before telling the user they can continue. Teams can define the tools and repair steps available to the agent. For failures it cannot resolve, Scritch prepares an explanation and case trail for the support team and can hand the case to supported ticketing and messaging products. Common use cases include rejected invoices, failed imports or uploads, expired sessions, and account-access problems. The product is designed for technical blocks in B2B applications, not consumer social-media ban appeals or content moderation.
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About
Most enterprise AI fails because the model cannot see the data locked inside operational systems. Usermode fixes that: it wraps the systems you already run — ERP, property management, inspection databases, Microsoft 365 — as custom MCP integrations, then deploys a governed fleet of named specialist agents for credit control, compliance, management accounts and bid writing, working across email, WhatsApp and Teams. Every action passes a deny-by-default policy engine; every send needs an approval; a tamper-evident ledger records it all. Live in production across property management and industrial inspection, supervising 3,300+ residential units. You own the IP.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Trust & safety, support, and product/ops teams at B2B SaaS and marketplace companies
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Audience
Mid-market operators and their finance, compliance and operations teams — property & block management, inspection/TIC, construction, professional services, logistics and recruitment.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Supported
Free Trial
Supported
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Pricing
£2,500 (AI Readiness Audit)
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationOkapi Works
Belgium
scritch.xyz/
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Company InformationUsermode
Founded: 2022
United Kingdom
usermode.ai
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AlternativesNo Alternatives
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Alternatives |
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Categories |
Categories |
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Integrations
Discord
Supported
Intercom
Supported
Jira
Supported
Linear
Supported
Microsoft 365
Not Supported
Microsoft Teams
Not Supported
Model Context Protocol (MCP)
Not Supported
Slack
Supported
WhatsApp
Not Supported
Zendesk
Supported
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Integrations
Discord
Not Supported
Intercom
Not Supported
Jira
Not Supported
Linear
Not Supported
Microsoft 365
Supported
Microsoft Teams
Supported
Model Context Protocol (MCP)
Supported
Slack
Not Supported
WhatsApp
Supported
Zendesk
Not Supported
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