Scheduling Manager vs. ServiceTitan Comparison


Scheduling Manager Thoughtful Systems	ServiceTitan	+	+
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About Scheduling Manager Gemini is a multi-functional software management tool for field service businesses. It incorporates robust CRM features, as well as Job Scheduling, Employee Scheduling, Accounts Receivable, Payroll, Mapping, SMS and Caller ID to help a wide range of service businesses improve their efficiency and customer service capabilities. Scheduling Manager Gemini interfaces with several off-the-shelf business accounting and payroll solutions including QuickBooks, ADP, Sage, Xero, MYOB, Infusionsoft, Paychex and Act!. The software is available as either a desktop or web-based application and can be tailored to meet the specific needs of each customer. Industries serviced include residential and commercial cleaning, carpet cleaning, fire extinguisher maintenance, janitorial, home health care, HVAC, pest control and many others. It interfaces with SM-Mobile, our mobile app (runs on Android or Apple).	About Grow your home service business with ServiceTitan, the leading all-in-one software for residential HVAC, plumbing, electrical, and other home service businesses. ServiceTitan enables businesses to generate more leads and close more sales by offering a full range of tools in one platform. This includes call booking, customer experience, dispatching, marketing, and integrated financing.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Field service businesses -- Cleaning, pest control, HVAC maintenance, carpet cleaning, window cleaning, residential cleaning (maid service), liquid waste, air duct maintenance, etc.	Audience Residential and commercial HVAC, plumbing, and electrical, garage door, pool service and other service companies.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $795.00/one-time Additional fees for multi user and for advanced features. Monthly payments also supported Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros We have used Scheduling Manager Gemini software from Thoughtful Systems for over 12 years now, for our residential cleaning business Before we started using Thoughtful’ s software, we relied on some paper and pen methods, also spreadsheets and data on customers in QuickBooks. When we first implemented Scheduling Manager Gemini software, we were pleased that the software could import all our customer information from QuickBooks. Since that time, we have maintained the link between Thoughtful Systems and QuickBooks, so all invoices and payments we create in Scheduling Manager Gemini are exported seamlessly to QuickBooks. Also, any new customers we enter into Gemini are transferred. From time to time, we have asked Thoughtful Systems for modifications to certain parts of the software, and they have been great at implementing what we want at reasonable rates. We have found the support staff to be helpful in promptly attending to any questions or issues that have occurred with the software. We like also that Thoughtful Systems adds new features from time to time -- their mobile app is great. Also, the text messaging features, which let us send reminders to all customers via text message each day. It makes job scheduling much more manageable -- a huge improvement over what we used to do more than 12 years ago, before we started using Scheduling Manager. Invoicing is made easy too. We can keep track of all info for our customers easily. Cons The only regret I have is that we didn’t start using this software sooner! I couldn't say I don't like something particular about Thoughtful Systems' software.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Thoughtful Systems Founded: 2000 United States thoughtfulsystems.com	Company Information ServiceTitan Founded: 2012 United States www.servicetitan.com/field-service-management-software
Alternatives Dispatch Hawk	Alternatives WEX Field Service Management
Tradedocs	Roofr
WorkCEO	BlueFolder
RazorSync	FieldPulse
FieldServicePro View All	iTrust PRO View All
Categories Carpet Cleaning Supported Cleaning Services Supported Field Service Management Supported HVAC Supported Janitorial Supported Pest Control Supported Plumbing Supported Tradesman Job Management Supported Waste Management Supported	Categories Appliance Repair Supported Carpet Cleaning Supported Construction Accounting Supported Construction Change Order Supported Construction Estimating Supported Electrical Estimating Supported Field Service Management Supported Garage Door Supported Home Services Supported HVAC Supported HVAC Estimating Supported Plumbing Supported Plumbing Estimating Supported Pool Service Supported Scheduling Supported Service Dispatch Supported Tradesman Job Management Supported Work Order Supported
Carpet Cleaning Features Billing & Invoicing Supported Customer Management Supported Dispatch Management Supported Equipment Tracking Supported Mobile Access Supported Online Booking Supported Scheduling Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Cleaning Services Features Billing & Invoicing Supported Client Management Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Payroll Management Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Service History Tracking Supported Work Order Management Supported Janitorial Features Bid Management Supported Billing & Invoicing Supported Client Management Supported Employee Scheduling Supported Inventory Management Supported Mobile Access Supported Payroll Management Supported Quality Control Supported Surveys & Feedback Supported Time Tracking Supported Work Order Management Supported Pest Control Features Billing & Invoicing Supported Customer Service History Supported Dispatch Management Supported Fleet Management Supported Inventory Control Supported Mobile Access Supported Pest Activity Tracking Supported Pesticide Usage Tracking Supported Property Layouts Supported Quotes / Estimates Supported Scheduling Supported Waste Management Features Billing & Invoicing Supported Customer Accounts Supported Customer Database Supported Equipment Tracking Supported Inventory Management Supported Routing Supported Scheduling Supported Waste Disposal Supported Work Order Management Supported	Carpet Cleaning Features Billing & Invoicing Supported Customer Management Supported Dispatch Management Supported Equipment Tracking Supported Mobile Access Supported Online Booking Supported Scheduling Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Garage Door Features Billing & Invoicing Supported Contract Management Supported Customer Management Supported Dispatch Management Supported Equipment Tracking Supported Inventory Management Supported Job Costing Supported Scheduling Supported Warranty Tracking Supported HVAC Estimating Features Billing & Invoicing Supported Commercial/Industrial Not Supported Cost Database Supported Data Import / Export Supported Equipment Maintenance Not Supported Financing Management Supported Labor Rates Supported Quotes/Proposals Supported Scheduling Supported Takeoff Supported Plumbing Estimating Features Change Orders Supported Commercial / Industrial Not Supported Cost Database Supported Data Import / Export Supported Fitting Management Not Supported For General Contractor Not Supported Overhead Costs Estimating Supported Prebuilt Assembly Not Supported Quotes / Proposals Supported Takeoff Supported Pool Service Features Billing & Invoicing Supported Chemical Readings Not Supported Customer Management Supported Mobile Access Not Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Work Order Management Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Not Supported Employee Scheduling Supported Facility Scheduling Not Supported Group Scheduling Not Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Supported Online Scheduling Supported Payment Processing Supported Real-time Scheduling Supported Reservations Supported Resource Scheduling Supported Room Booking Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Work Order Features Contract Management Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Task Management Supported
Integrations QuickBooks Online Supported Avoca Not Supported Axis LMS Not Supported CareerBlitz Not Supported CompanyCam Not Supported DataXchange Not Supported Goodcall Not Supported Lumber Not Supported Microsoft Outlook Supported MindCloud Not Supported Nearby Now Not Supported One Step GPS Not Supported OutreachGenius Not Supported Probook Not Supported RealWork Not Supported SurgePoint Not Supported TrafficHive Not Supported XAPP AI Not Supported dolfyn Not Supported Show More Integrations View All 7 Integrations	Integrations QuickBooks Online Supported Avoca Supported Axis LMS Supported CareerBlitz Supported CompanyCam Supported DataXchange Supported Goodcall Supported Lumber Supported Microsoft Outlook Not Supported MindCloud Supported Nearby Now Supported One Step GPS Supported OutreachGenius Supported Probook Supported RealWork Supported SurgePoint Supported TrafficHive Supported XAPP AI Supported dolfyn Supported Show More Integrations View All 64 Integrations
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