Simple Chat

Simple Chat

SA Inc.
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About

Scale Ova is an AI store builder for Shopify that sets up the whole store, not just the design. You describe your project in a conversation. The AI first works out your brand strategy: target customer, promise, offers, proof, objections. Then it builds the full Shopify store from it and works directly in the Shopify admin: products and variants, full collections, a different page template per product if needed, pages, menus, discounts, shipping zones and rates by country, markets, policies, languages, blog and redirects. No predefined niche, no imposed products, no template to finish by hand. After launch, you keep changing anything just by asking, or by clicking a section in the live preview and saying what you want. Stores run on Scale Ova's own native Shopify theme. Free to build and preview a store; a subscription unlocks publishing to Shopify. Live demo stores are available without sign-up.

About

Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify merchants, dropshippers and brands launching or rebuilding a store

Audience

Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

Free (paid plan to publish)
Free Version Supported
Free Trial Not Supported

Pricing

$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Scale Ova
France
scale-ova.ai

Company Information

SA Inc.
Founded: 2017
Canada
simple-chat.com

Alternatives

Alternatives

Ticketline

Ticketline

Bodanius
PushOwl

PushOwl

Brevo

Categories

AI eCommerce Supported
Vibe Coding Supported

Categories

Help Desk Supported

Integrations

Shopify Supported
ShipHero Not Supported
Shopify Flow Not Supported
Slack Not Supported

Integrations

Shopify Supported
ShipHero Supported
Shopify Flow Supported
Slack Supported
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