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About

Unify your feedback data with Salesforce data by mapping survey responses back to any Salesforce object. Resolve customer issues by automatically triggering follow-ups with the appropriate person or team based on a single response. Create personalized survey experiences by merging Salesforce data such as a case number or service rep’s name directly into your survey questions. Enhance the world’s #1 customer service software with feedback data. Create Lifecycle Maps to account for different types of customer journeys. Customize each journey by identifying key stages of interaction where feedback is most valuable, and align specific surveys to those moments of interaction. Meet your customers where they are by surveying them immediately after service interactions to ensure you are gathering accurate feedback. With Salesforce Feedback Management, you can survey customers across various channels including email, post-chat, SMS, WhatsApp, Facebook, third-party websites, and in-app.

About

Warpix helps small B2B SaaS teams collect feature requests and see which customer accounts are behind them. Founders and product managers at lean B2B SaaS companies can review requests and votes with private account details, then use that context to decide what to build. The workspace supports a roadmap, release notes and in-app updates. Teams can explain what shipped and keep customers informed. Account data stays private to authorized teammates. Revenue is one input to a decision, not an automatic score. Warpix is available with founder-assisted setup. The free trial lasts 30 days and starts when the workspace is ready. Teams that choose to continue pay $39 per month in USD.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a solution to improve customer experiences through superior service

Audience

Founders and product managers at lean B2B SaaS companies.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$300 per 1,000 responses
Free Version Not Supported
Free Trial Supported

Pricing

$39/month USD
$39/month USD, billed monthly after a 30-day free trial. The trial begins when the workspace is ready; payment starts only if the customer chooses to continue. Founder-assisted setup is included.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Salesforce
United States
www.salesforce.com/products/platform/products/feedback-management/

Company Information

Warpix
United Arab Emirates
warpix.io

Alternatives

Alternatives

Delighted

Delighted

Qualtrics
Simplesat

Simplesat

Pronto Holdings

Categories

Customer Feedback Supported

Categories

Customer Feedback Supported

Integrations

Facebook Supported
Salesforce Supported

Integrations

Facebook Not Supported
Salesforce Not Supported
Claim Salesforce Feedback Management and update features and information
Claim Salesforce Feedback Management and update features and information
Claim Warpix and update features and information
Claim Warpix and update features and information