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About

Agentforce Energy & Utilities, formerly Energy & Utilities Cloud, is Salesforce’s industry-specific AI CRM built for energy providers and utilities. It unifies customer, asset, and operational data on a single platform designed for regulated and competitive markets. The solution delivers built-in automation, predictive and generative AI, and real-time insights to improve service and efficiency. Smart Utility Contact Center tools empower agents with full customer visibility and next-best actions. Industry-specific CPQ supports complex quoting for commodities and non-commodity products. A comprehensive energy and utilities data model enables seamless sales, service, field operations, and asset management. Agentforce Energy & Utilities helps organizations lead the energy transition while boosting growth and sustainability initiatives.

About

We have built Skybill Utility Billing to meet the needs of all types of utility company. Skybill is a fully automated meter-to-cash solution for utilities, which can run your entire business efficiently in Cloud. Built on and incorporating Microsoft Dynamics 365 Business Central, Skybill fully integrates your ERP and billing operations. As a web-based service, Skybill is accessible from any device (desktop, tablet, mobile), without installing any software. Skybill is ideal for utility companies who have outgrown their existing systems (e.g. Access, Excel, custom-built billing systems), as well as those who are launching as new suppliers in retail energy markets. Skybill Utility Billing is a web, billing software for utility companies such as water, gas, electricity , heating , property manager, or billing on behalf of Landlord services. It provides companies set rates and tariffs per customer, customer group, property, a period of time or any other variation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Energy & Utilities is ideal for regulated and competitive energy providers, utilities, and clean energy organizations seeking an AI-powered CRM to unify operations, improve customer engagement, and advance sustainability initiatives

Audience

Utility service providers, property managers , other service providers, propertu lease.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$275 per month
Free Version
Free Trial

Pricing

$175/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/energy-utilities/cloud/

Company Information

SkyBill
Founded: 2007
Latvia
skybill.eu/

Alternatives

Alternatives

UtilAbility

UtilAbility

Cogitate
WMTC Utility Billing System

WMTC Utility Billing System

White Mountain Technology
VertexOne

VertexOne

Vertex

Categories

Categories

Rental Property Management Features

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems Features

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Integrations

CloudHub
Microsoft 365
Microsoft Entra ID Protection
Microsoft Excel
PayPal
Salesforce
Salesforce Data 360
Slack
Stripe
Tableau

Integrations

CloudHub
Microsoft 365
Microsoft Entra ID Protection
Microsoft Excel
PayPal
Salesforce
Salesforce Data 360
Slack
Stripe
Tableau
Claim Salesforce Agentforce Energy & Utilities and update features and information
Claim Salesforce Agentforce Energy & Utilities and update features and information
Claim Skybill Utility Billing and update features and information
Claim Skybill Utility Billing and update features and information