Salesforce Agentforce CommunicationsSalesforce
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Salesforce Agentforce HealthSalesforce
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Related Products
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About
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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About
Agentforce Health, formerly Health Cloud, is Salesforce’s AI-first platform built specifically for healthcare organizations. It connects clinical and non-clinical data on a unified, healthcare-specific data model to create a complete patient and member view. The platform leverages pre-built and configurable AI agents to automate workflows and surface real-time insights. Health Cloud helps reduce staff burnout by streamlining administrative tasks and improving operational efficiency. It supports personalized patient engagement and accelerates time to care through intelligent automation. Interoperability features integrate EHR and third-party systems to ensure seamless data exchange. Agentforce Health empowers providers, payers, and public health agencies to deliver connected, compliant, and patient-centered care.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency
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Audience
Agentforce Health is ideal for healthcare providers, payers, and public health organizations seeking an AI-powered CRM to unify patient data, automate workflows, and deliver personalized, compliant care at scale
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$325 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/healthcare/cloud/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Healthcare CRM Features
Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics
Hospital Management Features
Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Revenue Management
Patient Case Management Features
Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning
Patient Management Features
Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Patient Portal Features
Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations
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Integrations
Salesforce
CareBridge
Collate
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce Agentforce
Salesforce Agentforce Life Sciences
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Integrations
Salesforce
CareBridge
Collate
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce Agentforce
Salesforce Agentforce Life Sciences
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