Shelf

Shelf

Shelf.io
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About

The SABIO search is equipped with smart algorithms that learn with every user interaction and improve the search continuously. Auto-suggest and recommendations help you find knowledge as you type. Through synonyms, you even find the knowledge you haven't been looking for. Search results are displayed dynamically based on relevance and accuracy, validity, popularity, and tags. Use additional filters to condense and drill down your search results. Or add individual tags to customize your search experience even more. Upload, manage and search through common file formats such as Word, Excel, PDF, or PowerPoint documents. SABIO gives you a solid foundation for efficient customer service in a multichannel environment. Now you can put consistent, up-to-date, vetted knowledge at every touchpoint — all of it coming from a single point of truth. Get the world’s easiest knowledge management delivered instantly.

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a knowledge management solution

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$30/mo
Plans starting at $30 a user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI has done a great job of automating data. The speed of obtaining information has increased significantly

Cons

  • Nothing critical was discovered, so far I’m completely satisfied

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SABIO
Founded: 2008
Germany
www.getsabio.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

Alternatives

Alternatives

Theum

Theum

Theum AG
Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
BA Insight

BA Insight

Upland BA Insight
Hay

Hay

Hay.chat
West km

West km

Thomson Reuters

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Enterprise Content Management (ECM) Features

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Integrations

Zendesk
Amazon Connect
Dropbox
Five9
Freshdesk
Genesys Cloud CX
Google Chrome
Google Drive
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Salesforce Agentforce Service
Slack

Integrations

Zendesk
Amazon Connect
Dropbox
Five9
Freshdesk
Genesys Cloud CX
Google Chrome
Google Drive
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Salesforce Agentforce Service
Slack
Claim SABIO and update features and information
Claim SABIO and update features and information
Claim Shelf and update features and information
Claim Shelf and update features and information