SysAid

SysAid

SysAid Technologies
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About

RunMyJobs by Redwood is the #1 and only enterprise workload automation solution that's SAP Endorsed, achieving premium certification and the highest SAP verification for outstanding customer value. With a guaranteed 99.95% uptime and 24/7 support, you can automate end-to-end processes in complex environments reliably, on-prem or in the cloud. SAP customers can keep a clean core and ensures no process disruptions during multiphase RISE migrations with seamless integration with S/4HANA, BTP, ECC and 1,000+ pre-built SAP templates and connectors. Enjoy unparalleled freedom to connect to unlimited servers, applications, and environments, from modern SaaS solutions to legacy systems. Build automations faster with a low-code, drag-and-drop visual editor and an extensive library of templates. Monitor every process from a single pane of glass with real-time visibility. Receive early warnings and configure alerts of potential issues to address them before they impact operations.

About

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI, and by you.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Information Technology, Business Technology, DevOps, Data Engineering, Enterprise Architecture, SAP, IT Infrastructure, IT Automation, Cloud Orchestration, ERP, Hybrid Cloud

Audience

SysAid targets a wide spectrum of organizations, including large enterprises, small and medium businesses, public sector entities, healthcare and educational institutions, as well as financial services. Its IT service management solutions cater to diverse industries, offering scalable and adaptable tools for managing complex IT infrastructures, optimizing workflows, ensuring compliance, and enhancing operational efficiency. SysAid's platform is designed to streamline IT processes, automate service workflows, and deliver tailored solutions that meet the unique needs of organizations across various sectors.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

• Simple utility pricing plans. Pricing based on the number of jobs and users you execute, not job definitions.
• Unlimited connections. Connect to any service, application or server. Grow and deploy whenever you need.
• Three-tier environment. Easily promote processes between development, test and production.
• Outstanding out-of-the-box features. Including predictive SLA, specialized IT and finance capabilities, and an extensive library of ready-to-use integrations and pre-built processes.
• Full SaaS implementation. Delivers guaranteed uptime and 24×7 support.
Free Version
Free Trial

Pricing

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.4 / 5
support 4.8 / 5

Pros from Real Users

Pros

  • A robust out-of-the-box SaaS workload automation solution. It allows us to manage, automate, and orchestrate applications, data, and middleware across the extended supply chain using low-code, intelligent, event-driven process automation, making configuration straightforward. The solution also offers exceptional source control, rollback, and audit trails for complete lifecycle management. Furthermore, integrated SLA monitoring delivers early warning signals to preempt potential issues.
  • Management of Platform Agents, Process Servers, and Queues is straightforward and user-friendly, offering a comprehensive view of scheduling across diverse target systems.
  • The intuitive GUI improves usability significantly, elevating the product's excellence. Robust visibility and reporting capabilities support ongoing enhancements. Empowering users to autonomously control job execution—starting, pausing, and rerunning tasks—eliminates the need for team involvement. Moreover, the flexible job scheduling options have revolutionized our approach to managing schedules.
  • The solution aims to simplify the management of complex workflows and tasks, ensuring they are executed promptly and efficiently. Redwood's innovative features facilitate the smooth incorporation of code updates, enabling uninterrupted testing and deployment.
  • A standout feature of the tool is its submission interface and scheduling flexibility, allowing us to schedule jobs according to specific needs. We can efficiently schedule batch jobs for all third-party systems.
  • Redwood Software offered automation solutions tailored for SAP and Oracle applications, which proved advantageous to me due to our reliance on these technologies in the workplace.
  • Redwood Software's RunMyJobs workload automation solution empowers IT teams to create and execute critical scheduled and event-triggered operations, oversee file and data transfers, and coordinate automation across various applications and tools, including ERP.
  • The tool excels in ensuring data security during usage, seamlessly integrating with various systems and applications. Additionally, it provides insights into our operational performance and aids in identifying and rectifying errors effectively.
  • The software is extremely intuitive and needs little oversight to function effectively. We can confidently depend on it to ensure our essential business processes run seamlessly and punctually, with minimal anticipated errors.
  • This tool assists us in scheduling and monitoring jobs related to SAP modules such as FI, MM, SD, and HR. It also allows for the cancellation, start, and restart of running jobs according to business requirements. From a monitoring perspective, we can easily track job status and resolve any errors encountered using the provided intuitive functions.

Pros & Cons from Real Users

Pros

  • Very customizable if you opt for the On-Prem solution, wether that be patch management support or even support for GCCH versions of Exchange.
  • 1. Simplicity and minimalistic design of the SSP is really good for my users who are not technically inclined 2. The ability to segregate Catalog Items through groups is impressive. in most organizations not all users need to see all of the Categories (Onboarding and Offboarding) and there are tasks that certain depts do not need to see and normally these extra categories would clog their experience but with Group permissions that is a thing of the past. 3. AI tools and AI agents are extremely helpful; they can do anything from creating a user on AD to connecting with a myriad of other applications through integrations
  • Ticketing, Service Desk Automation, mobile solution, integration some platform, Power BI, API, Survey and Advanced Reporting.
  • Comprehensive Features, User-Friendly Interface, Automation Capabilities and Integration: SysAid integrates with many other tools.
  • Easily trainable to new staff. Integration with Teams, Office 365 is seamless. New AI Chatbot is very useful.

Cons

  • Patch Management is not as robust as we would like
  • 1. Lack of native Scheduled Ticket creation. 2. Some small QOL improvements like color coding tickets based on Status or SLA breach (I have submitted a Change Request for this) 3. The AI sometimes gives you responses that are not available on the application (probably remnants from older versions or the Hosted version)
  • Cost for small business, more option for survey. For example if we want to survey only for some group or do survey for 1 month.
  • Learning Curve: While generally user-friendly, there can still be a learning curve for some users, especially when setting up and configuring advanced features and Integration Challenges
  • 1 con i would think of is adding new field items in SysAid. It takes 24 hours for it to come into live environment. Database refresh could be faster, but can't complain.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RunMyJobs by Redwood
Founded: 1992
United States
www.redwood.com

Company Information

SysAid Technologies
Founded: 2002
Israel, Canada, Romania, United Kingdom
www.sysaid.com

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ServoDesk

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ActiveBatch Workload Automation

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OpCon

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SMA Technologies

Categories

Categories

Workload Automation Features

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

Business Process Management Features

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Workload Automation Features

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Network Monitoring Features

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

Patch Management Features

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

ActiveBatch Workload Automation
Amazon S3
Boomi
ChatGPT
Chronicle SOAR
Databricks
Globalscape Enhanced File Transfer (EFT)
JD Edwards EnterpriseOne
Jira Work Management
Microsoft Dynamics 365
Oracle API Management
Oracle Data Service Integrator
Oracle SOA
QuickBooks Online
SAP S/4HANA Finance
Salesforce
Slack
Workday Adaptive Planning
Zero Incident Framework

Integrations

ActiveBatch Workload Automation
Amazon S3
Boomi
ChatGPT
Chronicle SOAR
Databricks
Globalscape Enhanced File Transfer (EFT)
JD Edwards EnterpriseOne
Jira Work Management
Microsoft Dynamics 365
Oracle API Management
Oracle Data Service Integrator
Oracle SOA
QuickBooks Online
SAP S/4HANA Finance
Salesforce
Slack
Workday Adaptive Planning
Zero Incident Framework
Claim SysAid and update features and information
Claim SysAid and update features and information