SysAid

SysAid

SysAid Technologies
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About

RunMyJobs by Redwood is the #1 and only enterprise workload automation solution that's SAP Endorsed, achieving premium certification and the highest SAP verification for outstanding customer value. With a guaranteed 99.95% uptime and 24/7 support, you can automate end-to-end processes in complex environments reliably, on-prem or in the cloud. SAP customers can keep a clean core and ensures no process disruptions during multiphase RISE migrations with seamless integration with S/4HANA, BTP, ECC and 1,000+ pre-built SAP templates and connectors. Enjoy unparalleled freedom to connect to unlimited servers, applications, and environments, from modern SaaS solutions to legacy systems. Build automations faster with a low-code, drag-and-drop visual editor and an extensive library of templates. Monitor every process from a single pane of glass with real-time visibility. Receive early warnings and configure alerts of potential issues to address them before they impact operations.

About

Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Information Technology, Business Technology, DevOps, Data Engineering, Enterprise Architecture, SAP, IT Infrastructure, IT Automation, Cloud Orchestration, ERP, Hybrid Cloud

Audience

SysAid targets a wide spectrum of organizations, including large enterprises, small and medium businesses, public sector entities, healthcare and educational institutions, as well as financial services. Its IT service management solutions cater to diverse industries, offering scalable and adaptable tools for managing complex IT infrastructures, optimizing workflows, ensuring compliance, and enhancing operational efficiency. SysAid's platform is designed to streamline IT processes, automate service workflows, and deliver tailored solutions that meet the unique needs of organizations across various sectors.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

• Simple utility pricing plans. Pricing based on the number of jobs and users you execute, not job definitions.
• Unlimited connections. Connect to any service, application or server. Grow and deploy whenever you need.
• Three-tier environment. Easily promote processes between development, test and production.
• Outstanding out-of-the-box features. Including predictive SLA, specialized IT and finance capabilities, and an extensive library of ready-to-use integrations and pre-built processes.
• Full SaaS implementation. Delivers guaranteed uptime and 24×7 support.
Free Version Not Supported
Free Trial Supported

Pricing

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.4 / 5
support 4.8 / 5

Pros from Real Users

Pros

  • A robust out-of-the-box SaaS workload automation solution. It allows us to manage, automate, and orchestrate applications, data, and middleware across the extended supply chain using low-code, intelligent, event-driven process automation, making configuration straightforward. The solution also offers exceptional source control, rollback, and audit trails for complete lifecycle management. Furthermore, integrated SLA monitoring delivers early warning signals to preempt potential issues.
  • Management of Platform Agents, Process Servers, and Queues is straightforward and user-friendly, offering a comprehensive view of scheduling across diverse target systems.
  • The intuitive GUI improves usability significantly, elevating the product's excellence. Robust visibility and reporting capabilities support ongoing enhancements. Empowering users to autonomously control job execution—starting, pausing, and rerunning tasks—eliminates the need for team involvement. Moreover, the flexible job scheduling options have revolutionized our approach to managing schedules.
  • The solution aims to simplify the management of complex workflows and tasks, ensuring they are executed promptly and efficiently. Redwood's innovative features facilitate the smooth incorporation of code updates, enabling uninterrupted testing and deployment.
  • A standout feature of the tool is its submission interface and scheduling flexibility, allowing us to schedule jobs according to specific needs. We can efficiently schedule batch jobs for all third-party systems.
  • Redwood Software offered automation solutions tailored for SAP and Oracle applications, which proved advantageous to me due to our reliance on these technologies in the workplace.
  • Redwood Software's RunMyJobs workload automation solution empowers IT teams to create and execute critical scheduled and event-triggered operations, oversee file and data transfers, and coordinate automation across various applications and tools, including ERP.
  • The tool excels in ensuring data security during usage, seamlessly integrating with various systems and applications. Additionally, it provides insights into our operational performance and aids in identifying and rectifying errors effectively.
  • The software is extremely intuitive and needs little oversight to function effectively. We can confidently depend on it to ensure our essential business processes run seamlessly and punctually, with minimal anticipated errors.
  • This tool assists us in scheduling and monitoring jobs related to SAP modules such as FI, MM, SD, and HR. It also allows for the cancellation, start, and restart of running jobs according to business requirements. From a monitoring perspective, we can easily track job status and resolve any errors encountered using the provided intuitive functions.

Pros & Cons from Real Users

Pros

  • Very customizable if you opt for the On-Prem solution, wether that be patch management support or even support for GCCH versions of Exchange.
  • 1. Simplicity and minimalistic design of the SSP is really good for my users who are not technically inclined 2. The ability to segregate Catalog Items through groups is impressive. in most organizations not all users need to see all of the Categories (Onboarding and Offboarding) and there are tasks that certain depts do not need to see and normally these extra categories would clog their experience but with Group permissions that is a thing of the past. 3. AI tools and AI agents are extremely helpful; they can do anything from creating a user on AD to connecting with a myriad of other applications through integrations
  • Ticketing, Service Desk Automation, mobile solution, integration some platform, Power BI, API, Survey and Advanced Reporting.
  • Comprehensive Features, User-Friendly Interface, Automation Capabilities and Integration: SysAid integrates with many other tools.
  • Easily trainable to new staff. Integration with Teams, Office 365 is seamless. New AI Chatbot is very useful.

Cons

  • Patch Management is not as robust as we would like
  • 1. Lack of native Scheduled Ticket creation. 2. Some small QOL improvements like color coding tickets based on Status or SLA breach (I have submitted a Change Request for this) 3. The AI sometimes gives you responses that are not available on the application (probably remnants from older versions or the Hosted version)
  • Cost for small business, more option for survey. For example if we want to survey only for some group or do survey for 1 month.
  • Learning Curve: While generally user-friendly, there can still be a learning curve for some users, especially when setting up and configuring advanced features and Integration Challenges
  • 1 con i would think of is adding new field items in SysAid. It takes 24 hours for it to come into live environment. Database refresh could be faster, but can't complain.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

RunMyJobs by Redwood
Founded: 1992
United States
www.redwood.com

Company Information

SysAid Technologies
Founded: 2002
Israel, Canada, Romania, United Kingdom
www.sysaid.com

Alternatives

JAMS Scheduler

JAMS Scheduler

JAMS Software

Alternatives

ServoDesk

ServoDesk

Simplisys Ltd
ActiveBatch Workload Automation

ActiveBatch Workload Automation

ActiveBatch by Redwood
OpCon

OpCon

SMA Technologies

Categories

Categories

AI IT Agents Supported
AI Tools Supported
Chatbot Supported
Customer Service Supported
Help Desk Supported
Issue Tracking Supported
IT Automation Supported
IT Management Supported
IT Service Supported
ITSM Supported
Network Monitoring Supported
Patch Management Supported
Service Desk Supported

Workload Automation Features

Alerts / Notifications Supported
Audit Trails Supported
Business Process Management Supported
Cross-Platform Scheduling Supported
Dashboard Supported
Data Analysis / Visualization Supported
Event-Triggers Supported
Load Balancing Supported
Resource-Based Scheduling Supported
Robotic Process Automation (RPA) Supported
Workflow Foundation Support Supported

Business Process Management Features

Access Controls / Permissions Supported
Alerts / Notifications Supported
Business Process Automation Supported
Business Rules Management Supported
Collaboration Supported
Process Change Tracking Supported
Process Mapping Supported
Process Modeling & Design Supported
Visual Workflow Management Supported

Workload Automation Features

Alerts / Notifications Supported
Audit Trails Not Supported
Business Process Management Not Supported
Cross-Platform Scheduling Not Supported
Dashboard Supported
Data Analysis / Visualization Supported
Event-Triggers Not Supported
Load Balancing Not Supported
Resource-Based Scheduling Not Supported
Robotic Process Automation (RPA) Not Supported
Workflow Foundation Support Not Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Not Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Not Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Network Monitoring Features

Bandwidth Monitoring Not Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Patch Management Features

Alerts/Notifications Not Supported
Automatic Approval Not Supported
Automatic Patch Deployment Not Supported
Automatic Scans Supported
Compliance Management Not Supported
Custom Patches Supported
Dashboard Not Supported
Network Wide Management Supported
Patch Prioritization Not Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Not Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Not Supported
Procurement Management Not Supported
Remote Control Supported
Self Service Portal Supported
SLA Management Supported

Integrations

ActiveBatch Workload Automation Supported
Asterisk Not Supported
Axonius Not Supported
BeyondTrust Cloud Privilege Broker Not Supported
Boomi Supported
Databricks Supported
Help Desk Migration Not Supported
Jira Not Supported
Oracle E-Business Suite Supported
Oracle PeopleSoft Supported
Oracle SOA Supported
QuickBooks Online Not Supported
SAP HANA Supported
SAP Integrated Business Planning (IBP) Supported
SAP S/4HANA Supported
SAP S/4HANA Finance Supported
ServiceNow Supported
Trello Not Supported
Workday Extend Supported
Workday Financial Management Supported

Integrations

ActiveBatch Workload Automation Not Supported
Asterisk Supported
Axonius Supported
BeyondTrust Cloud Privilege Broker Supported
Boomi Not Supported
Databricks Not Supported
Help Desk Migration Supported
Jira Supported
Oracle E-Business Suite Not Supported
Oracle PeopleSoft Not Supported
Oracle SOA Not Supported
QuickBooks Online Supported
SAP HANA Not Supported
SAP Integrated Business Planning (IBP) Not Supported
SAP S/4HANA Not Supported
SAP S/4HANA Finance Not Supported
ServiceNow Not Supported
Trello Supported
Workday Extend Not Supported
Workday Financial Management Not Supported
Claim SysAid and update features and information
Claim SysAid and update features and information