Scout

Scout

PetMethod
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About

RunLoyal is a game-changer for pet businesses across the country. We help you increase your revenue, introduce additional services, go paperless, and so much more. Our cloud-based software allows you to manage your business at any place and time. Your customers can download your app through the App Store and Google Play. Customers can make appointments in your app where they are streamlined to your staff portal. Customers will also get appointment reminders which helps reduce no-shows. You and your customers can message back and forth in case either of you have any questions. If your customer doesn't have your app, your message will be received as an SMS text. Our secure POS payment system eliminates the hassle of lost checks, cash, and forgotten payments. Add the RunLoyal Express Check-In App to your pet business tablet, allowing your customers to check-in and out of appointments, add their pet’s belongings, add notes, pay for their appointments and more.

About

Scout is the new standard in pet-sitting and dog-walking software. Our easy-to-learn modern app experience is preferred by dog walkers and pet sitters around the world. Scout has the simplicity your clients need and the robust features your team deserves. Repeating appointments, GPS tracking, automated invoicing, and the best custom branding options in the pet-sitting industry. Find out why pet sitters everywhere are choosing Scout. Sign up today for a free trial -- no credit card is required. Your clients will love to see the photo check-ins, GPS tracking, and end-of-service report cards after a job well done. Let your clients request services directly from their phones. Quickly manage and approve appointments so nothing is missed! Create and send invoices automatically and then process payments instantly. Never miss an invoice again! Scout makes it easy for your clients to request and schedule services on their phones.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Pet businesses interested in a mobile app for their customers to book online, sign agreements digitally, send immunizations, and more.

Audience

Pet Sitters and Dog Walkers in need of a solution to manage both their animals and clients' schedules and needs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$89 per month
Free Version
Free Trial

Pricing

$25/Month
$25/month for up to 1 user per month
$15/month for each additional active Staff user
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 5.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • I wanted to have my business run through an app. They were cheaper than Ginger. I wish I had chosen Ginger.

Cons

  • Staff is rude and insulting. Live Chat takes hours to respond which is terrible when you have a customer at the desk. I went all the way to the CEO I was so upset and he was just as bad as the staff. The software is glitchy and a huge waste of time. Ive lost 1,000's of dollars due to RunLoyal.

Pros & Cons from Real Users

Pros

  • Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward.

Cons

  • Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). Don't even attempt to ask for phone support even in an emergency!!!! The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RunLoyal
Founded: 2017
United States
www.runloyal.com

Company Information

PetMethod
Founded: 2015
United States
www.scoutforpets.com

Alternatives

Alternatives

Scritches

Scritches

Scritches Software
Pet Sitter Plus

Pet Sitter Plus

Pet Software
PetCheck

PetCheck

Pet Check Technology

Categories

Categories

Pet Sitting Features

Billing & Invoicing
Client Management
Credit Card Processing
Customer Portal
GPS Check-in / Check-Out
Key Management
Recurring Appointments
Scheduling
Staff Management

Kennel Features

Appointment Management
Calendar Management
Customer Management
Pet Birthday Tracking
Pet Grooming
Photo Management

Pet Grooming Features

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Client Management
Commission Management
Inventory Management
Mobile Grooming
Point of Sale (POS)
Recurring Appointments
Services List
Staff Management

Pet Sitting Features

Billing & Invoicing
Client Management
Credit Card Processing
Customer Portal
GPS Check-in / Check-Out
Key Management
Recurring Appointments
Scheduling
Staff Management

Integrations

Apple Pay
Samsung Pay

Integrations

Apple Pay
Samsung Pay
Claim RunLoyal and update features and information
Claim RunLoyal and update features and information
Claim Scout and update features and information
Claim Scout and update features and information