Audience

Pet businesses interested in a mobile app for their customers to book online, sign agreements digitally, send immunizations, and more.

About RunLoyal

RunLoyal is a game-changer for pet businesses across the country. We help you increase your revenue, introduce additional services, go paperless, and so much more. Our cloud-based software allows you to manage your business at any place and time. Your customers can download your app through the App Store and Google Play. Customers can make appointments in your app where they are streamlined to your staff portal. Customers will also get appointment reminders which helps reduce no-shows. You and your customers can message back and forth in case either of you have any questions. If your customer doesn't have your app, your message will be received as an SMS text. Our secure POS payment system eliminates the hassle of lost checks, cash, and forgotten payments. Add the RunLoyal Express Check-In App to your pet business tablet, allowing your customers to check-in and out of appointments, add their pet’s belongings, add notes, pay for their appointments and more.

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Pricing

Starting Price:
$89 per month

Integrations

API:
Yes, RunLoyal offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

RunLoyal
Founded: 2017
United States
www.runloyal.com

Videos and Screen Captures

RunLoyal Screenshot 1
RunLoyal Screenshot 1 RunLoyal Screenshot 2 RunLoyal Screenshot 3 RunLoyal Screenshot 4 RunLoyal Screenshot 5 RunLoyal Screenshot 6
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

RunLoyal Frequently Asked Questions

Q: What kinds of users and organization types does RunLoyal work with?
Q: What languages does RunLoyal support in their product?
Q: What kind of support options does RunLoyal offer?
Q: What other applications or services does RunLoyal integrate with?
Q: Does RunLoyal have an API?
Q: Does RunLoyal have a mobile app?
Q: What type of training does RunLoyal provide?
Q: How much does RunLoyal cost?
Q: What pricing for support is available for RunLoyal?
Q: What pricing for training is available for RunLoyal?

RunLoyal Product Features

Kennel

Appointment Management Supported
Calendar Management Supported
Customer Management Supported
Pet Birthday Tracking Supported
Pet Grooming Supported
Photo Management Supported

Pet Grooming

Appointment Reminders Supported
Appointment Scheduling Supported
Billing & Invoicing Supported
Client Management Supported
Commission Management Supported
Inventory Management Supported
Mobile Grooming Supported
Point of Sale (POS) Supported
Recurring Appointments Supported
Services List Supported
Staff Management Supported

Pet Sitting

Billing & Invoicing Supported
Client Management Supported
Credit Card Processing Supported
Customer Portal Supported
GPS Check-in / Check-Out Supported
Key Management Supported
Recurring Appointments Supported
Scheduling Supported
Staff Management Supported

RunLoyal Verified User Reviews

Write a Review
  • Timothy K.
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Stay away from RunLoyal"

    Posted 2023-02-16

    Pros: I wanted to have my business run through an app. They were cheaper than Ginger. I wish I had chosen Ginger.

    Cons: Staff is rude and insulting. Live Chat takes hours to respond which is terrible when you have a customer at the desk. I went all the way to the CEO I was so upset and he was just as bad as the staff. The software is glitchy and a huge waste of time. Ive lost 1,000's of dollars due to RunLoyal.

    Overall: Overall I am hugely disappointed with RunLoyal. They've cost me thousands of dollars and won't let me leave my contract. My experience has been dreadful.

    Read More...
    Reply from RunLoyal
    Edited 2023-10-20
    Tim, We highly value all feedback, including the critical ones, as they play a pivotal role in guiding our continuous improvement efforts. I'd like to offer some clarity on a few key points. 1- We take customer service very seriously, that’s why I personally completed your onboarding and system training with you after you expressed a dislike for our onboarding representative. 2- We are always working to improve our internal processes and our product. We believe customer feedback is vital in helping us be successful at that. So we thank you for all of your feedback. 3- You and I talked about your experience several times. We offered multiple solutions to resolve your concerns, multiple times. We offered everything from free months on your subscription, to cancelling your subscription altogether at any time, without cost or penalty at all. All of which you refused. At the end of the day, given that you have chosen to remain an active RunLoyal customer, we look forward to a long-lasting partnership and appreciate your business. Regards, Brian - CEO of RunLoyal
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