TRAY

TRAY

Vendsy
+
+

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About

RinkWare is a modular management software platform built specifically for roller skating rinks, ice rinks, and family entertainment centers (FECs). Venues can use only the tools they need or connect the complete RinkWare ecosystem. Features include online party booking, party management and operations, point of sale (POS), digital waivers, online ticketing, customer portals, websites, CRM and marketing, loyalty, reporting, employee tools, rentals, and multi-location management. RinkWare connects the customer journey from online discovery and booking through payments, waivers, parties, concessions, follow-up marketing, and repeat visits. Online Party Booking is available with no monthly software fee, with promotional opportunities for qualifying venues to unlock Online Waivers and Online Tickets. Built from real-world roller skating industry experience, RinkWare has served the rink industry since 2006.

About

TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic waivers, a mobile app and party booking and reservations. TRAY extends its functionality with integration options that provide automated email marketing, inventory, cashless gaming cards and third-party online ordering. Additionally, TRAY’s kiosks can be integrated with many leading point of sale systems, allowing merchants to enable self-service without having to replace their existing technology infrastructure. Because TRAY’s platform was designed with self-service in mind, kiosks feature an intuitive and attractive image-driven interface. Customization options allow the kiosks to be an extension of the merchant’s brand from start to checkout. The scalable platform is suitable for a single-location operator as well as larger enterprises.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Roller skating rink owners and operators, ice rink operators, family entertainment centers (FECs), skating centers, entertainment venue operators, and multi-location organizations looking for online party booking, POS, digital waivers, online ticketing, CRM, websites, loyalty, reporting, and venue management software.

Audience

Fast casual restaurants

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0 per month
RinkWare offers flexible, a la carte pricing so venues can use only the solutions they need. Online Party Booking is available with a $0 monthly software fee and a $4.95 service fee per completed booking. Additional RinkWare modules and platform plans are available based on the venue's needs. Qualifying promotional customers may also unlock Online Waivers and Online Tickets with no monthly software fee. No long-term contracts. Contact RinkWare for current pricing and promotional qualification details.
Free Version Supported
Free Trial Supported

Pricing

$89 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • About nothing - their customer facing UI experience for kiosk ordering was OK - if it worked. They integrated with MarketMan but even that didn't work properly.

Cons

  • Everything - this is literally the worst ran business I have ever experienced. Tech support is terrible, sales team is terrible and the product itself is buggier than a car windshield that has never been washed.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

RinkWare
Founded: 2006
United States
rinkware.com

Company Information

Vendsy
Founded: 2013
United States
tray.com

Alternatives

Alternatives

Elo

Elo

Elo Touch Solutions
Hatch Tickets

Hatch Tickets

Hatch Tickets LTD

Categories

Venue Management Supported

Categories

Kiosk Supported
Point of Sale Supported
Restaurant POS Supported

Venue Management Features

Attendee Management Not Supported
Billing & Invoicing Not Supported
Contract Management Not Supported
Customer Management Supported
Event Management Supported
Food & Beverage Management Not Supported
Multi-Facility Not Supported
Reservations Management Supported
Resource Booking Not Supported
Sales Management Not Supported
Staff Management Not Supported

Kiosk Features

Activity Reservations Supported
Digital Signature Supported
License Management Supported
Onsite Printing Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Integrations

Agilysys Golf Not Supported
Agilysys Spa Not Supported
Agilysys Stay Not Supported
MarketMan Not Supported
Olo Not Supported
Popconvert Not Supported
RASI Not Supported
Stripe Supported

Integrations

Agilysys Golf Supported
Agilysys Spa Supported
Agilysys Stay Supported
MarketMan Supported
Olo Supported
Popconvert Supported
RASI Supported
Stripe Not Supported
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