Rev.io PSA

Rev.io PSA

Rev.io
Grid

Grid

WorkOnGrid
+
+

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About

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance.

About

Say goodbye to paper logs, cluttered spreadsheets, and inflexible tools, streamline your team's communications increase efficiency, and enable seamless data gathering from mobile or web applications or bring data from other software or even devices using integrations. Automate anything using data links, approval flows, notifications, and reminders. Ensure personalized app experiences and data compliance with teams and granular access management. Connect Grid to IoT devices via REST APIs, DB connectors, and a plethora of supported protocols such as MQTT & HTTP, among others. Ingest data from any source or device and massage, query, report, build workflows, and push it to dashboards within Grid or on other apps like SAP, Jira, PowerBI, or anywhere else on the web.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

B2B and managed service providers interested in a powerful business management platform

Audience

Businesses searching for a platform that helps manage their data and workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Contact us for more details
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.4 / 5
ease 4.2 / 5
features 4.6 / 5
design 3.8 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Rev.io offers a great deal of adaptability within it's matrix views. We have been able to implement task specific matrices that have increased overall productivity and efficiency. The tech support team is knowledgeable and friendly. They work diligently to find resolutions to the problems they are presented with and follow up with solutions and answers.
  • 1) Ease of Use. Wayfinding is the best and makes onboarding new users really quick! 2) Quote to SO to Purchasing/Inventory Control to Job Costing to Invoicing. All in-one solution. 3) Matrix - powerful tool for managing our business 4) Very open to suggestions for improvements that relate to our industry.
  • All-in-one solution for running our entire business. Great company, great people, great support. Good integration with Quickbooks Online. Every part of our company can get value from the software.
  • Managed upgrades save me time from upgrading server and pc clients manually. Serverless deployment allowed in capital server expenditures. Tigerpaw has seemed to have a renewed interest in product development and is rolling out changes faster than ever.
  • Lot's of software features to run your sales and service related business and maintaining serialized customer assets.

Cons

  • Rev.io does not offer extensive integrations with web-based selling platforms. We operate as a wholesale distributor, not a service company, and having the ability to directly integrate with our web sales would be game-changing!
  • Nothing major. Many additions and improvements have been made over the years. There are a few more things that need some fine tuning as it relates to our specific industry to make an already great product fantastic! Tigerpaw/Rev.io has always been open to user suggestions (See Pro #4)
  • They haven't kept up with the industry, but made some changes in the last couple years to remedy that. Not as many integrations with 3rd party products as some of their competitors.
  • Multiple Sign-in procedure is tedious. Sign in to Azure AD required then tigerpaw additionally. Can lag at times. No access to backups.
  • Some screens are remain designed for small desktop resolutions, such as the Purchase Order Wizard.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Rev.io
Founded: 2002
United States
rev.io/solutions/psa/

Company Information

WorkOnGrid
Founded: 2017
India
www.workongrid.com

Alternatives

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Alternatives

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ConnectWise PSA

ConnectWise
Q360 PSA Solution

Q360 PSA Solution

Solutions360
LOCATE Inventory

LOCATE Inventory

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TRXio

TRXio

Cairnstack Software

Categories

Categories

Asset Tracking Features

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Inventory Management Features

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Workflow Management Features

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Business Management Features

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

Business Process Management Features

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Quoting Features

Automated Quoting
Catalog Management
Client Portal
Contact Management
Customer Accounts
Customizable Branding
Discount Management
Forms Creation
Pricing Management
Product Configurator
Proposal Management

Work Management Features

Access Roles / Permissions
Calendar Management
Collaboration Tools
CRM
File Storage / File Sharing
Kanban
Messaging / Discussion
Performance Metrics
Project Management
Reporting / Analytics
Resource Management
Strategic Planning
Task Management
Time Tracking
Version Control
Workflow Management

Integrations

Acronis Cyber Protect Cloud
Avalara
BrightGauge
CereTax
D-Tools System Integrator (SI)
Docusign
IT Glue
Jira
Mesh
Microsoft Power BI
QuickBooks Online
QuoteWerks
SAP Cloud Platform
Sage 50
Sherweb

Integrations

Acronis Cyber Protect Cloud
Avalara
BrightGauge
CereTax
D-Tools System Integrator (SI)
Docusign
IT Glue
Jira
Mesh
Microsoft Power BI
QuickBooks Online
QuoteWerks
SAP Cloud Platform
Sage 50
Sherweb
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