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About

As a leader in information logistics, we drive communication for companies worldwide. With intelligent infrastructures, patented technology and excellent service. Because the faster and more securely your information flows, the better your business runs. Are you ready for Retarus? Successful business depends on agile and secure communication processes for their digitized and automated workflows. From newsletters and order confirmations to password resets and status notifications – fast delivery of transactional emails plays an essential role in the customer journey. Retarus helps you reach 99% of all mobile networks. That means almost everyone in the world. Quickly and reliably. Read our use cases to learn how you can make your customer dialogue more profitable with enterprise SMS services. Send your personalized content reliably, even to large distribution lists. By email, fax or SMS—it’s easy with a standardized and intuitive platform. Communicate directly from your web browser.

About

#1 rated HIPAA Compliant Fax Service. 100% cloud based. No hardware required. We can port your existing fax number or give you a new number (toll free available as well). HIPAA COMPLIANT FAX Secure, HIPAA compliant, cloud based fax server solution that enables users to send and receive high volume fax. FAX API We've done hundreds of HIPAA compliant API integrations for some of the largest healthcare companies in the world. When you choose WestFax we will provide a dedicated API programmer to help you every step of the way. If you're looking for Fax API integration, High Volume Broadcast Fax, Fax to e-mail or any other fax solution, WestFax is here to help.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies looking for a communications platform for their digitized and automated workflows

Audience

Organizations of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.01
High volume users pay as low as $.01 per page.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Inexpensive and easy to set up. I have nothing else positive to say. It is inexpensive and it is easy to set up.
  • Simple, straight forward API interfaces that are easy to integrate.
  • My number porting experience was truly superior compared to the previous company that was servicing us.
  • Super easy to integrate. They have live staff in the US to help users integrate. The service is also HIPAA Compliant which is awesome.
  • Ease of use. Easy to port our number. Nice people to work with. Clear faxes with no fuzzy images. HIPAA Compliant.

Cons

  • If a fax fails, you cannot re-send; must build new. It does not ask you to add a Contact automatically. It is difficult to move faxes to other folders Your view of faxes you send or receive lists numbers only rather than Contact name so you waste a lot of time peeking through multiple faxes to go back to one you previously want. Thus far, Customer Service has not had any answers we need. A person answers, does not identify themself then seems to be fumbling around same as me.
  • Some support issues to begin with, but they have just stood up a new and better support portal. Very helpful.
  • My prior carrier made it difficult to release my number, but WestFax assisted me throughout the process. Bringing my fax number over was important to ensure that we stayed available for our customers.
  • We didn't have any problems at all. I'll update if we experience any.
  • Nothing we didn't like about the service. Works great.

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Retarus
Founded: 1992
Germany
www.retarus.com

Company Information

WestFax
Founded: 1999
Denver, Colorado
westfax.com

Alternatives

Alternatives

eFax Corporate

eFax Corporate

Consensus Cloud Solutions Inc
modusCloud

modusCloud

Vircom
Fax.Plus

Fax.Plus

Alohi

Categories

EDI Supported
Email Archiving Supported
Email Encryption Supported
Email Security Supported
Fax Server Supported
Online Fax Supported
SMS Marketing Supported

Categories

Fax Server Supported
HIPAA Compliance Supported
Online Fax Supported

Fax Server Features

Archiving & Retention Supported
Automated Routing Supported
Delivery Management Not Supported
Email to Fax Supported
Fax to Email Supported
FoIP Supported
Whitelisting / Blacklisting Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Not Supported
Call Center Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
IVR / Voice Recognition Not Supported

EDI Features

Archiving & Retention Supported
AS2 Applications Not Supported
AS2 Specification Compliance Not Supported
Certificate Management Not Supported
Configuration Data Searching Not Supported
Data Format Translator Not Supported
Flexible Licensing Not Supported
Full Logging Not Supported
Labeling Not Supported

Fax Server Features

Archiving & Retention Not Supported
Automated Routing Supported
Delivery Management Supported
Email to Fax Supported
Fax to Email Supported
FoIP Not Supported
Whitelisting / Blacklisting Not Supported

Online Fax Features

Alerts / Notifications Supported
Cloud Storage Supported
Electronic Signature Supported
Fax via Email Supported
HIPAA Compliant Supported
Large File Support Supported
Local Phone Numbers Supported
Mobile Access Supported
Toll Free Numbers Supported

Integrations

EpicCare EMR Not Supported
LabCollector LIMS/ELN Not Supported
Microsoft 365 Supported
Oracle Health Ambulatory EHR Not Supported
Oracle Health Pharmacy Not Supported
ScriptPro SP Central Not Supported

Integrations

EpicCare EMR Supported
LabCollector LIMS/ELN Supported
Microsoft 365 Not Supported
Oracle Health Ambulatory EHR Supported
Oracle Health Pharmacy Supported
ScriptPro SP Central Supported
Claim Retarus and update features and information
Claim Retarus and update features and information
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Claim WestFax and update features and information