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About

Generate, monitor, respond to and analyze reviews from dozens of channels in a single place. Respond to customers on any platform from a single workspace, with responses posted in near real-time. Create custom alerts that allow agents to get notified as soon as a new review is posted that meets filter criteria. Customize your workspace to view aggregated reviews and Q&A in a way that supports your workflow. Create categories of keywords and tags to trigger urgency around top-of-mind issues and prioritize responses. Make responding faster and more consistent by starting with templates and customizing them to each unique review or question. Ensure responses are on-brand and accurate by setting up an approval process for managers. Assign roles and grant user permissions such as turning off the ability for editing or not allowing users to work on the same data set.

About

SmartCustomer (formerly Sitejabber) is a consumer review platform that helps shoppers make confident purchasing decisions. It features millions of real customer reviews across categories like clothing, electronics, marketplaces, jobs, legal services, and more. Users can search for businesses, share their own experiences, and explore honest feedback from buyers worldwide. With over 17 years of trust and expertise, SmartCustomer is recognized for consumer protection and transparency. The platform also offers a browser extension that displays live ratings while you browse, helping you avoid scams and discover reputable brands.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of an all-in-one review management platform

Audience

Businesses who want to grow more quickly through user reviews and customer generated content

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

1440
Founded: 2009
United States
www.1440.io/reputation-studio/

Company Information

SmartCustomer
Founded: 2008
United States
www.smartcustomer.com

Alternatives

LocalReviews

LocalReviews

OneLocal

Alternatives

EmbedReviews

EmbedReviews

EmbedSocial
Sparrow

Sparrow

Sparrow.io

Categories

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

BigCommerce
Buy Real Media
Cloutly
Facebook
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Salesforce
Shopify
X (Twitter)

Integrations

BigCommerce
Buy Real Media
Cloutly
Facebook
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Salesforce
Shopify
X (Twitter)
Claim Reputation Studio by 1440 and update features and information
Claim Reputation Studio by 1440 and update features and information
Claim SmartCustomer and update features and information
Claim SmartCustomer and update features and information