SocialHub

SocialHub

maloon
+
+

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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

Respond to customers faster with personal replies direct from your Smart Inbox. Instantly understand how to engage with a full history of past interactions. Share the workload and collaborate in real-time from one shared inbox. Assign conversations, track activity on every message and streamline approval systems. With our Priority Inbox you will be able to react faster. All important requests will be moved automatically to a separate inbox where you can reply faster to them. With the automated actions of SocialHub Smart Inbox you can automatically assign tickets to the Community Manager that is able to answer the request the best. That will help your team to do a better job. With Smart Rules you can define actions that will be executed, even when your team is not online. This means that posts, that do not apply to your netiquette will not appear on your page. Even at 4 am in the night.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

Social Media Marketing platform for businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version
Free Trial

Pricing

$99 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

maloon
Founded: 2014
Germany
socialhub.io

Alternatives

Alternatives

PayTraQer

PayTraQer

SaasAnt Inc
Zickt

Zickt

Zickt Ltd

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Social Media Marketing Features

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim SocialHub and update features and information
Claim SocialHub and update features and information