Relay

Relay

Switch Labs
+
+

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About

Expand your reach without sacrificing your margins! Relay delivers orders from all your platforms so that you can keep using third-party apps for your restaurant’s marketing, while cutting your delivery commissions. Stop letting third-party apps eat your margins while overcharging your customers. With Relay as your fulfilment partner, you could reduce your commissions by up to 75%. No more juggling multiple apps and devices. We can set you up with a unified management system that aggregates phone-orders, orders from your website, and integrates with all the most popular delivery apps overnight! Talk to one of our specialists about your restaurant's needs, and they will walk you through Relay’s technology and services. Unselect the delivery option from third-party platforms. Continue to receive orders from 3rd party delivery platforms but use Relay for a more affordable and consistent delivery option.

About

Relay is an AI-native help desk and customer support platform with a built-in knowledge base, AI reply drafts, smart ticket routing, automated responses, team collaboration, customer records, macros, analytics, and omnichannel support workflows. Teams can train Relay on their help articles, FAQs, and internal documentation so agents get faster, context-aware responses while retaining human review. Relay also connects support context with sales CRM activity and offers integrations for modern SaaS, ecommerce, and service businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants wanting to grow their margins using a delivery platform

Audience

Customer support, help desk, and customer success teams at SaaS companies, ecommerce businesses, agencies, and service organizations that need AI-assisted ticketing and a shared knowledge base.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

$19 per user/month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I am sorry but i do not have 100 characters to describe the frustration, enduring the lying APP and putting up with the rudest slovenly driver I have ever come across.

Cons

  • They lie. They do not have any drivers. Ordered from same restaurant for 30 years which is less than 2 miles from my home. It took relay 15 minutes to acknowledge my order. Then 30 minutes from time it was ready to get to me. Delivered by slovenly foreigner who cursed me out in a foreign language because I would not wait for him to take my picture with bag! Surreal experience.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Relay
United States
www.relay.delivery/

Company Information

Switch Labs
Founded: 2024
United States
crm.switchlabs.dev

Alternatives

Alternatives

Text

Text

Text Inc.
Relay

Relay

Relay Technologies

Categories

Categories

Integrations

Accur8 TMS
Bbot
Konstantly
Teal

Integrations

Accur8 TMS
Bbot
Konstantly
Teal
Claim Relay and update features and information
Claim Relay and update features and information
Claim Relay and update features and information
Claim Relay and update features and information