Reflex Appointment

Reflex Appointment

Reflex Online
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About

With Reflex Appointment, your customers can make an appointment online with your company or organization at any time. And if you use our visitor registration, you can easily register. This gives stores the opportunity to offer better service and generate more contact moments. Educational and care institutions can save a lot of time and for service providers our appointment software is a godsend to help customers better and more efficiently. Our appointment tool is also used in combination with Office 365 and Outlook to schedule appointments with your employees. In this way, visitors can register at our visitor registration desk via an appointment number or QR code . After registration, your employee will receive a notification via email or SMS that the visitor has arrived.

About

Don’t spend your day on the phone, our unique online booking system allow customers to make and change appointments from the comfort of their own computer. Managing your appointments has never been easier. Our simple drag & drop calendar lets you quickly add appointments, change times or assignments, and see the full schedule at a glance. Enter your employees’ schedules and add or edit services with just a few clicks. The online booking system updates in real-time, so you always know who’s working and what customers are scheduled. Designed to run on any platform, mobile device, tablet, or computer. We’re web-based, which means that there’s no need to install an app or download any software. With Smart Scheduling, you’ll never miss a booking again. Offer more personalized service by tracking all your clients’ details, including past appointments, preferences, contact info, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses that need an appointment scheduling solution

Audience

Salons and spas that need a scheduling solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$800.00/year
Free Version Not Supported
Free Trial Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • I can hyperlink to a button on any email, my fb pages, or website. Customers can click in it, choose and book a service, choose which groomer (if applicable) find the next available, or book their next 6 months ahead if they choose to. They add their details on the first booking , which automatically creates their customer card on file. If you don't want clients to self book, you can book them from any laptop or phone etc by logging in. You can set your staff shifts, and staff can arrange their own hours if you choose to allow that. You can change, move or add info to any appointment notes, and you can print out, or screenshot all upcoming appointments for a client and send to them by text. You can do the same for staff and their daily, or weekly client appointments. You can printout all future or past booking payments, or choose to print all no shows, weekly, daily, yearly figures. You can when you set it up, put the percentage that groomer gets paid for that service. You can print out their daily or weekly income, or what they brought in for the business etc. Amazingly, it's free. If you want email reminders to go to clients, it's free. SMS is a couple of cents. This is an incredibly simple and user friendly system. It doesn't mark who has paid, but that's just so easy for me to define via the drop downs of status. I love it so so much, and recommend it to all small business people I know, in the service, or retail sectors.

Cons

  • It's frustrating that I can't view a month at a time for a staff member at once, on mobile phone simply to view days with zero bookings or days off. I can view a week though, so it's not a deal breaker. On mobile, you can't book an appointment from the client cars. You have to go back out and in to the calendar. Calendar and client overview buttons are right down the bottom, they should be on top, or as a quick button. On mobile, clicking the back button, which is used for every other website or app in the world, actually throws you out of the site, and you have to log back I'm again. Frustrating when it happens ten times trying to book a new client in on the phone, while being busy. It would be great to have a paid option, where you can add client profile pic, and or update pics. I.e. last groom finished look, or the one they send of how they want dog to look. And you could add docs to their file. Vet details, animal history, updates and reports etc. You can't receive responses from those clients that absentmindedly, respond to the SMS number. If you could add your own number, and pay an sms charge, to have those auto forwarded to your phone. Some clients get really confused by this. I would love it if you could provide it as an app front entry into the system for owners, and a booking app, for clients. The number of staff you can have is very limited. Even if a premium service could allow you more would be great. Our business does a variety of things within it, so instead of having a page for each staff I use the staff areas, as the different parts of the business instead. Apart from that, it's awesome.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Reflex Online
Founded: 2002
Netherlands
www.reflex-online.com

Company Information

Smart Scheduling
United States
smartscheduling.com

Alternatives

Alternatives

Acuity Scheduling

Acuity Scheduling

Squarespace
SARS Anywhere

SARS Anywhere

SARS Software Products
QeaSys

QeaSys

Qeasys Technologies

Categories

Categories

Salon Supported
Spa Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Not Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Supported
Room Booking Management Supported

Salon Features

Appointment Management Supported
Booth Rental Supported
Client Profiles Supported
Employee Management Supported
Inventory Management Supported
Loyalty Program Supported
Multi-Location Supported
Payroll Management Supported
Point of Sale (POS) Supported
Recurring Appointments Supported

Spa Features

Appointment Management Supported
Client Management Supported
Employee Management Supported
Inventory Management Supported
Loyalty Program Supported
Membership Management Supported
Online Booking Supported
Payroll & Commission Supported
Point of Sale (POS) Supported

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported

Integrations

Microsoft 365 Not Supported
Microsoft Outlook Not Supported
Claim Reflex Appointment and update features and information
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