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About

ReflexAI provides a suite of AI-powered tools for contact centers, crisis hotlines, customer service, and support teams to dramatically improve training, quality assurance, and performance at scale. The core modules are Prepare, which delivers hyper-realistic, dynamic role-play simulations (via text or voice) so agents can practice handling complex, sensitive, or high-stakes conversations (from customer service to crisis intervention) in a safe, risk-free environment, and Assure, which automates quality assurance by analyzing 100% of live voice or chat interactions and generating unbiased, consistent feedback and performance metrics across agents and conversations. With Prepare, organizations can configure custom simulation scenarios and scoring criteria in minutes using ReflexAI Studio, no coding or developer support needed, enabling new hires or existing staff to build empathy, communication skills, compliance, and confidence before they handle real interactions.

About

Build a training course in minutes from almost any combination of media, including videos, docs, websites and SCORM files. Upload in one step, organize with drag and drop. Manage learners individually, through bulk-upload, or through auto-assign rules that update as new members join your organization. Assess progress with quizzes, roleplay, and custom interactive content. Real-time reporting increases accountability and helps leaders focus their coaching. See quick summaries, take a peek at any user's progress, or dive deep with API hooks and custom CSV exports.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact center managers, crisis response teams, and customer support leaders interested in a tool to train and evaluate staff on high-stakes conversations, ensure consistent quality across all interactions, and scale training and QA without manual review bottlenecks

Audience

Content sharing platform that corporations can use for teaching and learning

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ReflexAI
Founded: 2022
United States
www.reflexai.com

Company Information

Skillo
Founded: 2012
United States
tryskillo.com

Alternatives

Alternatives

TeamXP

TeamXP

Conducttr
KREDO

KREDO

Tesseract Learning

Categories

Categories

Integrations

Microsoft 365
Microsoft Entra ID
Okta
OneLogin

Integrations

Microsoft 365
Microsoft Entra ID
Okta
OneLogin
Claim ReflexAI and update features and information
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