Reelo vs. Reten Comparison


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About Reelo is a customer engagement and retention platform built specifically for restaurants in India. It helps businesses capture customer data across dine-in, delivery, and walk-in orders and turn that data into repeat business through CRM, loyalty programs, feedback collection, and automated campaigns. Unlike point-only loyalty tools, Reelo focuses on behaviour-based engagement, such as win-back campaigns, tiered loyalty programs, birthday and anniversary offers, and personalised WhatsApp communication. The platform integrates with popular restaurant POS systems and WhatsApp Business API, allowing brands to run targeted campaigns without relying on manual data uploads or generic discount blasts. Reelo is best suited for restaurants, cafes, QSRs, and multi-outlet brands that want to build long-term customer relationships, improve retention, and reduce dependency on aggregator discounts.	About Reten is customer retention software for local businesses in India, including cafés, restaurants, bakeries, salons, gyms and retail shops. Customers join a business’s loyalty program by scanning a counter QR code and confirming through WhatsApp, without downloading a separate app. Reten tracks customer visits and estimates each regular’s typical return interval to help businesses identify customers whose visits have lapsed. Businesses can send WhatsApp win-back messages, welcome messages, loyalty rewards, review requests and promotional campaigns. The service also provides customer and visit reporting; Shopify connects directly, while businesses using other point-of-sale systems can upload bill reports. Reten is designed for neighborhood businesses seeking to encourage repeat visits and manage customer communications and loyalty activity from a web-based service.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Restaurants and retail businesses	Audience Local businesses in India, including cafés, restaurants, bakeries, salons, gyms, boutiques, retail shops, and kids’ play zones.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing ₹2500/month ₹2500 /outlet/month Billed every 12 months Free Version Supported Free Trial Supported	Pricing ₹999/month ₹999 per month. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Reelo Founded: 2016 India www.reelo.io	Company Information RETEN Founded: 2026 India reten.in
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Categories Customer Loyalty Supported Restaurant Marketing Supported	Categories Customer Retention Supported
Show More Features Customer Loyalty Features Corporate Memberships Supported CRM Supported Customer Activity Tracking Supported Discount Management Supported Gift Card System Not Supported Loyalty Card System Supported Member Portal Not Supported Membership Management Supported No-Card Loyalty System Supported Referral Tracking Supported Rewards Management Supported Restaurant Marketing Features Advertising Management Not Supported CRM Supported Customer Data Platform Supported Email Marketing Supported Feedback Management Supported Loyalty Management Supported Marketing Automation Supported Menu Management Not Supported Online Ordering Not Supported Personalization Supported Promotion Management Not Supported SMS Marketing Supported Social Media Management Supported Website Builder Supported
Integrations ALLPOS Supported Ciferon Supported DotPe Supported Gofrugal ServeEasy Supported LUCID POS Supported Petpooja Supported Posify Supported Quickbill Supported RanceLab Supported Restroworks Supported RomioTech Cloud Kitchen Supported Shopify Not Supported Vasy Supported WhatsApp Not Supported eZee Burrp! Supported Show More Integrations View All 13 Integrations	Integrations ALLPOS Not Supported Ciferon Not Supported DotPe Not Supported Gofrugal ServeEasy Not Supported LUCID POS Not Supported Petpooja Not Supported Posify Not Supported Quickbill Not Supported RanceLab Not Supported Restroworks Not Supported RomioTech Cloud Kitchen Not Supported Shopify Supported Vasy Not Supported WhatsApp Supported eZee Burrp! Not Supported Show More Integrations View All 2 Integrations
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