Raintree

Raintree

Raintree Systems
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About

Running a successful therapy & rehab organization takes dedication, effort, and time. Hours spent on administrative tasks, billing, and planning can add up quickly, leaving you with little time to focus on the most important aspects of your practice. Taking on an Electronic Medical Records (EMR) system can help alleviate some of the burden and make the management of your practice more efficient. Raintree's EMR is the perfect solution for streamlining your practice's administrative duties while allowing you to focus on providing quality care to your clients. With Raintree's EMR, you can easily manage patient information and data, quickly generate reports, and easily access patient records. With our all-in-one solution, you’ll get the tools you need to streamline your therapy and rehab practice, improve patient care, and get back to doing what you love. Our electronic medical records solution is the most comprehensive and user-friendly EMR on the market.

About

Independent practices need complete solutions to maximize patient and provider well-being. While each Tebra product is purpose-built to modernize and optimize every step of the patient-practice journey, the combined platform delivers a complete operating system that provides added value for providers and patients alike. Power your connected practice with everything you need to attract new patients and keep current ones through the power of digital presence. Empower patients through every communication touchpoint and deliver a uniquely frictionless experience and convenient access that builds trust and a healthier practice. A modern, certified EHR solution built for the needs of today’s provider, delivering everything your practice needs. This includes robust charting, streamlined documentation, a comprehensive view of patients and their history, eRx, eLabs, telehealth, and more, allowing providers control of how they deliver care.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Growing, Medium, Large, and Enterprise Size Physical Therapy, Occupational Therapy, Pediatric Therapy, Speech Therapy, Applied Behavioral Analysis, Rehabilitation Organizations

Audience

Healthcare providers seeking a tool to modernize and optimize every step of the patient-practice journey

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Pricing is customized to each of our valued clients. Please reach out for a custom quote for your therapy and rehab organization.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.3 / 5
features 4.7 / 5
design 4.4 / 5
support 4.6 / 5

Reviews/Ratings

Overall 1.1 / 5
ease 1.8 / 5
features 1.9 / 5
design 2.0 / 5
support 1.1 / 5

Pros & Cons from Real Users

Pros

  • I like to use reports that are amazing to reconcile the data.
  • There are many pros to Raintree. Automation is one of the best parts about it as a front end user. It automatically sends Evals, Re-evals, and Discharges to the Referring Dr. Faxing is very easy within the system. Scheduling has many great features including the Block Scheduling feature, which allows you to schedule patients far in advance with just a few clicks.
  • The components that are typically add-ons for competing products were all built intentionally by/for Raintree making their communication and integration a breeze and natural, not cumbersome or difficult.
  • Comprehensive and flexible. The engineers work with us to make customizations to meet our needs perfectly.
  • I have been with RT for 18 years now I first worked with a company that had the executive RT system and I loved it you could customize anything you could imagine! The new company I am with is not with the executive plan BUT you still can submit all your ideas on their idea page if they are not implemented yet and will be worked on to add to RT. Every week I attend the RT Live Webinar where they have training on existing and new additions to the RT system as well as the new implementations they added from the ideas page. I learn something new every day even while being with them for 18 years! Best system hands down! I also love the fact that RT has an F1 information page with training and videos. I really love that RT will do personal zoom training with us if we have extra questions or need help with a new setup within our system.

Cons

  • I don't like aging reports. when I pull out the report they also show the paid claims.
  • One con to Raintree is, because there are so many cool features it can take some time to learn and remember how to use all of the features.
  • There are really no cons that come to mind, the process for submitting suggestions or support that is available has handled any issues since we began implementing.
  • It is an electronic health record so it is a lot (like all EHRs).
  • When new ideas are suggested it is frustrating that it takes longer to implement into the system especially coming from the executive package where which was more advanced and ahead and already has customizations the normal packages don't and some RT staff have never heard of.

Pros & Cons from Real Users

Pros

  • Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution.
  • Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs.
  • Nothing. System is difficult to use. Accounting is difficult. Support tries hard but their hands are tied by those above them.
  • Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial.
  • Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for.

Cons

  • Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions.
  • Everything, where do you want to start. Horrible customer service. Poor functionality,
  • Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra.
  • I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice.
  • Terrible customer service. Help desk us unhelpful. SEO is not optimized. Website is not updated even once after GO-LIVE. Rude staff. Would never use this company again.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Raintree Systems
Founded: 1985
United States
www.raintreeinc.com

Company Information

Tebra
United States
www.tebra.com

Alternatives

Alternatives

Benchmark PM

Benchmark PM

Benchmark Solutions
EZDERM EHR

EZDERM EHR

EZDERM

Categories

Categories

Electronic Medical Records (EMR) Features

Appointment Management
Charting
Compliance Tracking
E-Prescribing
E/M Coding
Handwriting Recognition
HIPAA Compliant
Integrated Telehealth
Meaningful Use Certified
MIPS Certified
ONC-ATCB Certified
Patient Portal
Self Service Portal
Voice Recognition

Medical Billing Features

Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Invoice History
Patient Eligibility Checks
Practice Management
Quotes/Estimates
Remittance Advice

Patient Engagement Features

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Revenue Cycle Management Features

Accounts Receivable
Claims Management
Collections Management
EHR/EMR Integration
For Healthcare
ICD-10 Compliance
Insurance Verification
Medical Billing
Patient Portal
Patient Registration
Patient Scheduling
Payment Processing

Telemedicine Features

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Occupational Therapy Features

Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Records
Patient Registration
Patient Scheduling
Practice Management
Progress Tracking

Patient Portal Features

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Pediatric Features

Admissions Management
Billing & Invoicing
Charge Capture
Clinical Notes
Code Processing
Custom Bundles
Electronic Health Record
HIPAA Compliant
Practice Management
Scheduling
SMS Messaging
Vaccine Management

Physical Therapy Features

Activity Monitoring
Appointment Management
Assessments
Billing & Invoicing
Exercise Management
Insurance Management
Multi-Location
Patient Records
Practice Management
Progress Notes
Treatment Plans

Speech Therapy Features

Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Scheduling
Progress Tracking
SOAP Notes

Integrations

DoctorConnect
FlowHealth
Medbridge
Medsender
Nexus EHR
OpenPM
Physiotec
Physitrack
QuickSlot Health
Recupra
ScribeHealth
Service Center
TSYS
Waystar

Integrations

DoctorConnect
FlowHealth
Medbridge
Medsender
Nexus EHR
OpenPM
Physiotec
Physitrack
QuickSlot Health
Recupra
ScribeHealth
Service Center
TSYS
Waystar
Claim Raintree and update features and information
Claim Raintree and update features and information
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Claim Tebra and update features and information