Raintree

Raintree

Raintree Systems
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About

Running a successful therapy & rehab organization takes dedication, effort, and time. Hours spent on administrative tasks, billing, and planning can add up quickly, leaving you with little time to focus on the most important aspects of your practice. Taking on an Electronic Medical Records (EMR) system can help alleviate some of the burden and make the management of your practice more efficient. Raintree's EMR is the perfect solution for streamlining your practice's administrative duties while allowing you to focus on providing quality care to your clients. With Raintree's EMR, you can easily manage patient information and data, quickly generate reports, and easily access patient records. With our all-in-one solution, you’ll get the tools you need to streamline your therapy and rehab practice, improve patient care, and get back to doing what you love. Our electronic medical records solution is the most comprehensive and user-friendly EMR on the market.

About

Independent practices need complete solutions to maximize patient and provider well-being. While each Tebra product is purpose-built to modernize and optimize every step of the patient-practice journey, the combined platform delivers a complete operating system that provides added value for providers and patients alike. Power your connected practice with everything you need to attract new patients and keep current ones through the power of digital presence. Empower patients through every communication touchpoint and deliver a uniquely frictionless experience and convenient access that builds trust and a healthier practice. A modern, certified EHR solution built for the needs of today’s provider, delivering everything your practice needs. This includes robust charting, streamlined documentation, a comprehensive view of patients and their history, eRx, eLabs, telehealth, and more, allowing providers control of how they deliver care.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Growing, Medium, Large, and Enterprise Size Physical Therapy, Occupational Therapy, Pediatric Therapy, Speech Therapy, Applied Behavioral Analysis, Rehabilitation Organizations

Audience

Healthcare providers seeking a tool to modernize and optimize every step of the patient-practice journey

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Pricing is customized to each of our valued clients. Please reach out for a custom quote for your therapy and rehab organization.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.3 / 5
features 4.7 / 5
design 4.4 / 5
support 4.6 / 5

Reviews/Ratings

Overall 1.1 / 5
ease 1.8 / 5
features 1.9 / 5
design 2.0 / 5
support 1.1 / 5

Pros & Cons from Real Users

Pros

  • I like to use reports that are amazing to reconcile the data.
  • There are many pros to Raintree. Automation is one of the best parts about it as a front end user. It automatically sends Evals, Re-evals, and Discharges to the Referring Dr. Faxing is very easy within the system. Scheduling has many great features including the Block Scheduling feature, which allows you to schedule patients far in advance with just a few clicks.
  • The components that are typically add-ons for competing products were all built intentionally by/for Raintree making their communication and integration a breeze and natural, not cumbersome or difficult.
  • Comprehensive and flexible. The engineers work with us to make customizations to meet our needs perfectly.
  • I have been with RT for 18 years now I first worked with a company that had the executive RT system and I loved it you could customize anything you could imagine! The new company I am with is not with the executive plan BUT you still can submit all your ideas on their idea page if they are not implemented yet and will be worked on to add to RT. Every week I attend the RT Live Webinar where they have training on existing and new additions to the RT system as well as the new implementations they added from the ideas page. I learn something new every day even while being with them for 18 years! Best system hands down! I also love the fact that RT has an F1 information page with training and videos. I really love that RT will do personal zoom training with us if we have extra questions or need help with a new setup within our system.

Cons

  • I don't like aging reports. when I pull out the report they also show the paid claims.
  • One con to Raintree is, because there are so many cool features it can take some time to learn and remember how to use all of the features.
  • There are really no cons that come to mind, the process for submitting suggestions or support that is available has handled any issues since we began implementing.
  • It is an electronic health record so it is a lot (like all EHRs).
  • When new ideas are suggested it is frustrating that it takes longer to implement into the system especially coming from the executive package where which was more advanced and ahead and already has customizations the normal packages don't and some RT staff have never heard of.

Pros & Cons from Real Users

Pros

  • Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution.
  • Aprima is by far the worst but Tebra is a close second. I say that after using cerner, meditech, epic, aprima, allscripts, and practice fusion. It has so many ridiculous cliquues at times, has errors, goes down, flawed updates, you name it of the "I dont want to deal with.....and Tebra probably has that problem. Avoid this junk at all costs.
  • Nothing. System is difficult to use. Accounting is difficult. Support tries hard but their hands are tied by those above them.
  • Beware of Tebra’s lack of transparency and customer support. Despite not even starting onboarding or accessing the platform, we’ve been repeatedly charged without any explanation. Attempts to get answers are met with impersonal responses, directing us to ‘submit a ticket’ with no resolution. Tebra’s support is inaccessible, with no direct point of contact and vague responses to critical billing issues. This experience has felt unprofessional and even fraudulent, with ongoing charges for a service we’ve yet to use. If you’re considering Tebra, prepare for billing and communication challenges that make this service more frustrating than beneficial.
  • Every good employee left the company. Not many compliments to give here. Good sales pitch, terrible delivery of services paid for.

Cons

  • Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions.
  • Everything, where do you want to start. Horrible customer service. Poor functionality,
  • Tebra allowed an outsider to hack my billing accounts multiple times. Tebra then fraudulently charged a provider's credit card $3000 of fraudulent charges without their knowledge. My billing company lost clients because of these antics by Tebra. No one will communicate or refund the money. Do not trust Tebra.
  • I feel compelled to warn others about our experience with Tebra. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. There has been absolutely no communication about what these charges are for, and any attempt to reach out for clarification is met with impersonal responses telling us to ‘submit a ticket’—which results in no actual help or transparency. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice.
  • Terrible customer service. Help desk us unhelpful. SEO is not optimized. Website is not updated even once after GO-LIVE. Rude staff. Would never use this company again.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Raintree Systems
Founded: 1985
United States
www.raintreeinc.com

Company Information

Tebra
United States
www.tebra.com

Alternatives

Alternatives

Benchmark PM

Benchmark PM

Benchmark Solutions
EZDERM EHR

EZDERM EHR

EZDERM
Benchmark EHR

Benchmark EHR

Benchmark Solutions

Categories

Categories

Electronic Medical Records (EMR) Features

Appointment Management Supported
Charting Supported
Compliance Tracking Supported
E-Prescribing Supported
E/M Coding Supported
Handwriting Recognition Not Supported
HIPAA Compliant Supported
Integrated Telehealth Supported
Meaningful Use Certified Supported
MIPS Certified Supported
ONC-ATCB Certified Supported
Patient Portal Supported
Self Service Portal Supported
Voice Recognition Supported

Medical Billing Features

Claims Processing Supported
Claims Scrubbing Supported
Code & Charge Entry Supported
Compliance Tracking Supported
Customizable Dashboard Supported
Dunning Management Not Supported
Invoice History Supported
Patient Eligibility Checks Supported
Practice Management Supported
Quotes/Estimates Not Supported
Remittance Advice Not Supported

Patient Engagement Features

Appointment Scheduling Supported
Care Planning Supported
Collaboration Supported
Messaging Supported
Mobile Access Supported
Patient Education Not Supported
Patient Portal Supported
Personal Health Record Not Supported
Progress Tracking Not Supported
Self Management Not Supported

Revenue Cycle Management Features

Accounts Receivable Supported
Claims Management Supported
Collections Management Supported
EHR/EMR Integration Supported
For Healthcare Supported
ICD-10 Compliance Supported
Insurance Verification Supported
Medical Billing Supported
Patient Portal Not Supported
Patient Registration Not Supported
Patient Scheduling Not Supported
Payment Processing Not Supported

Telemedicine Features

Appointment Reminders Not Supported
Appointment Scheduling Not Supported
Chat / Messaging Supported
E-Prescribing Not Supported
For Medical Purposes Supported
HIPAA Compliant Supported
Multi-Provider Practice Not Supported
Online Forms Not Supported
Patient Queue Management Not Supported
Practice Management Not Supported
Remote Treatment Plans Not Supported
Teleradiology Not Supported
Video Conferencing Supported

Occupational Therapy Features

Assessment Management Supported
Billing & Invoicing Supported
Care Plan Management Supported
Insurance Management Supported
Patient Records Supported
Patient Registration Supported
Patient Scheduling Supported
Practice Management Supported
Progress Tracking Supported

Patient Portal Features

Appointment Confirmations Supported
Appointment Scheduling Supported
Bill Payment Supported
Care Plans Not Supported
Care Summaries Supported
EHR-Agnostic Not Supported
Health Record Access Supported
Intake Forms Not Supported
Lab Results Supported
Prescription Renewals Supported
Secure Messaging Supported
Video Consultations Not Supported

Pediatric Features

Admissions Management Not Supported
Billing & Invoicing Supported
Charge Capture Supported
Clinical Notes Supported
Code Processing Supported
Custom Bundles Not Supported
Electronic Health Record Supported
HIPAA Compliant Supported
Practice Management Supported
Scheduling Supported
SMS Messaging Not Supported
Vaccine Management Not Supported

Physical Therapy Features

Activity Monitoring Supported
Appointment Management Supported
Assessments Supported
Billing & Invoicing Supported
Exercise Management Supported
Insurance Management Supported
Multi-Location Supported
Patient Records Supported
Practice Management Supported
Progress Notes Supported
Treatment Plans Supported

Speech Therapy Features

Assessment Management Supported
Billing & Invoicing Supported
Care Plan Management Supported
Insurance Management Supported
Patient Scheduling Supported
Progress Tracking Supported
SOAP Notes Supported

Integrations

AI Answering Not Supported
DoctorConnect Not Supported
FlowHealth Not Supported
Medbridge Supported
Medsender Not Supported
Nexus EHR Not Supported
OpenPM Supported
Physiotec Supported
Physitrack Supported
QuickSlot Health Not Supported
Recupra Not Supported
ScribeHealth Not Supported
Service Center Supported
Stable Not Supported
TSYS Supported
Waystar Supported

Integrations

AI Answering Supported
DoctorConnect Supported
FlowHealth Supported
Medbridge Not Supported
Medsender Supported
Nexus EHR Supported
OpenPM Not Supported
Physiotec Not Supported
Physitrack Not Supported
QuickSlot Health Supported
Recupra Supported
ScribeHealth Supported
Service Center Not Supported
Stable Supported
TSYS Not Supported
Waystar Not Supported
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