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About

At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 3,000+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, We Rock the Spectrum, Altitude, American Dream, Uptown Jungle, Flip Out, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme parks, amusement parks, indoor climbing facilities, children's museums, zoos, bowling centers, aquariums and more. ROLLER serves as the ultimate all-in-one venue management solution for attraction businesses, offering a comprehensive array of features that boost revenue and drive operational efficiencies like seamless ticketing, POS, membership management, and integrated waivers.

About

RinkWare is a modular management software platform built specifically for roller skating rinks, ice rinks, and family entertainment centers (FECs). Venues can use only the tools they need or connect the complete RinkWare ecosystem. Features include online party booking, party management and operations, point of sale (POS), digital waivers, online ticketing, customer portals, websites, CRM and marketing, loyalty, reporting, employee tools, rentals, and multi-location management. RinkWare connects the customer journey from online discovery and booking through payments, waivers, parties, concessions, follow-up marketing, and repeat visits. Online Party Booking is available with no monthly software fee, with promotional opportunities for qualifying venues to unlock Online Waivers and Online Tickets. Built from real-world roller skating industry experience, RinkWare has served the rink industry since 2006.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

POS, Ticketing and Venue Management software made for the entertainment and leisure industry.

Audience

Roller skating rink owners and operators, ice rink operators, family entertainment centers (FECs), skating centers, entertainment venue operators, and multi-location organizations looking for online party booking, POS, digital waivers, online ticketing, CRM, websites, loyalty, reporting, and venue management software.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Essential software to sell online & in venue and manage day-to-day operations.
Free Version Not Supported
Free Trial Supported

Pricing

$0 per month
RinkWare offers flexible, a la carte pricing so venues can use only the solutions they need. Online Party Booking is available with a $0 monthly software fee and a $4.95 service fee per completed booking. Additional RinkWare modules and platform plans are available based on the venue's needs. Qualifying promotional customers may also unlock Online Waivers and Online Tickets with no monthly software fee. No long-term contracts. Contact RinkWare for current pricing and promotional qualification details.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros from Real Users

Pros

  • Really Easy to use. Easier Accessible on Different Devices. Easy to train other on how to use Roller.
  • Reports are great, and Roller are open to generating new reports to suit our needs. Getting support, and ordering replacement products is straight-forward and convenient.
  • I enjoy how easy it is to create and edit products across all venues. We currently have 13 venues, and making pricing changes, product changes, or anything is VERY easy. You do it in one place, and it makes its way to all the venues. It is very easy to use and has great support. The support team and managers are very helpful, and they care. I really enjoy how fast things develop and move, and how much say we have as customers in new features.
  • Everything is easy and straightforward to use - all the layout is also good and helpful to find items you need
  • Great support getting you set up or helping with any issues that arise. Great for ticketing/shop tills, great ease with the use of QR's and easy flow from purchase to end for the customer.
  • One of our faves is the ease of use on the customer side to sign waivers and register for events, Open Play, birthday parties, and more online!
  • I’ve been using the Roller system for 5 years now and it has never disappointed! It is so easy to use, which makes training new users a breeze. It maintains a large volume of information for our property which is communicated almost instantly upon customer completion. All of that comes with extremely reasonable monthly pricing. would strongly recommend this product to anyone.!
  • Cloud Base Excellent for Arcade and Reservation solutions Friendly Dashboard full online solution and access
  • It just works. Very reliable system that takes a lot of hassle of managing the day to day operations of a leisure venue.
  • Very comprehensive POS software. There are many features that is unique to this POS that is very helpful. Support is adequate.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ROLLER
Founded: 2010
Austin, Texas USA
roller.software/

Company Information

RinkWare
Founded: 2006
United States
rinkware.com

Alternatives

Alternatives

Hatch Tickets

Hatch Tickets

Hatch Tickets LTD

Categories

Amusement Park Supported

ROLLER is a cloud-based venue management platform built for amusement parks to streamline operations and deliver exceptional guest experiences at scale. Manage admissions, online ticketing, season passes, group bookings, and in-park spending from a single system. Optimize guest flow with timed ticketing and real-time capacity management, reducing wait times and improving satisfaction. Increase revenue with dynamic pricing, upsells, and integrated POS for food, beverage, and retail. With built-in payments, CRM, and reporting, operators gain full visibility into guest behavior and park performance. ROLLER helps amusement parks run more efficiently while maximizing revenue and creating seamless, memorable visits.

CRM Supported

ROLLER is a CRM platform purpose-built for leisure and attractions venues, helping operators better understand their guests and drive repeat visitation. Capture every interaction—from online bookings to in-venue purchases—in a single unified guest profile, giving your team complete visibility into guest behavior. Use powerful segmentation tools to create targeted, personalized marketing campaigns based on spend, visits, preferences, and key dates like birthdays. Integrated with your ticketing, POS, and online checkout, ROLLER ensures your data is always up to date and actionable. With marketing integrations, custom data capture, and real-time insights into campaign and checkout performance, ROLLER enables you to deliver relevant guest experiences, increase engagement, and grow revenue.

Event Check In Supported

ROLLER is a cloud-based group and party booking platform built for attractions and leisure venues to increase event revenue and reduce manual admin. Guests can easily book and manage parties online, including invitations, RSVPs, and payments, creating a seamless self-service experience. Dynamic party packages automatically adjust based on group size, eliminating back-and-forth and saving staff time. Integrated payments, deposits, and payment links help secure bookings faster and reduce revenue loss. With built-in capacity management, waiver collection, and real-time reporting, ROLLER enables operators to run efficient, scalable event programs while delivering memorable guest experiences from booking through to check-in.

Event Management Supported

ROLLER is a cloud-based group and party booking platform built for attractions and leisure venues to increase event revenue and reduce manual admin. Guests can easily book and manage parties online, including invitations, RSVPs, and payments, creating a seamless self-service experience. Dynamic party packages automatically adjust based on group size, eliminating back-and-forth and saving staff time. Integrated payments, deposits, and payment links help secure bookings faster and reduce revenue loss. With built-in capacity management, waiver collection, and real-time reporting, ROLLER enables operators to run efficient, scalable event programs while delivering memorable guest experiences from booking through to check-in.

Gift Card Supported

ROLLER is a gift card management solution built for attractions and leisure venues to drive revenue, increase guest acquisition, and deliver a consistent brand experience. Sell digital and physical gift cards online and in-venue, and allow guests to seamlessly purchase and redeem them across multiple locations. This flexibility makes gifting easier while ensuring a unified experience for guests, no matter which venue they visit. Gift cards can be used for tickets, memberships, food and beverage, retail, and more, helping increase spend per visit. Fully integrated with ROLLER’s POS, ticketing, and payments platform, gift cards are easy to track, manage, and redeem. With flexible configurations and real-time reporting, operators can unlock new revenue streams and boost cash flow.

ROLLER is a cloud-based membership management platform that helps attractions grow recurring revenue and build lasting guest relationships. Easily create and manage customizable membership programs with automated billing, flexible pricing, and member-exclusive benefits. Guests can purchase, redeem, upgrade, and manage memberships online or in-venue—and use them seamlessly across multiple locations—delivering a consistent experience wherever they visit. ROLLER’s smart payment technology reduces failed payments and churn, ensuring more reliable revenue. With integrated POS, ticketing, and CRM capabilities, operators can personalize guest experiences, track member behavior, and drive repeat visitation. Real-time analytics provide insights into conversion, retention, and lifetime value to help optimize your membership program.

Museum Supported

ROLLER is a cloud-based venue management platform designed to help museums streamline operations and enhance the visitor experience. Manage online ticketing, timed entry, memberships, group bookings, and events from a single integrated system. Reduce queues and improve visitor flow with real-time capacity management and digital check-in tools. Increase revenue with flexible pricing, upsells, and add-ons such as exhibitions, guided tours, and special events. With integrated POS, payments, and CRM capabilities, museums can better understand their visitors, personalize engagement, and drive repeat attendance. Powerful reporting and insights help operators make data-driven decisions while delivering seamless, memorable cultural experiences.

Point of Sale Supported

ROLLER is a cloud-based point of sale (POS) system purpose-built for attractions and leisure venues. Sell tickets, food & beverage, retail, memberships and more from a single, easy-to-use platform—no switching between systems required. Streamline front desk operations, reduce queues, and improve the guest experience with fast transactions and integrated payments. ROLLER’s POS combines online bookings and walk-ins in one place, with real-time data and reporting to help you make smarter decisions. Designed for flexibility, it runs on modern hardware and supports everything from check-in and waivers to upsells and promotions, helping you increase revenue per guest while saving staff time.

Ticketing Supported

ROLLER is a cloud-based online ticketing platform designed to help attractions increase conversions and deliver seamless guest experiences. With a modern, mobile-optimized checkout, guests can easily book tickets, memberships, and add-ons in just a few clicks. Reduce cart abandonment and grow revenue with flexible upsells, packages, and promotions built directly into the booking flow. ROLLER’s ticketing solution includes real-time capacity management to prevent overbooking and optimize staffing, along with integrated payments and digital waivers for a fully streamlined experience. From timed ticketing to group bookings, ROLLER gives operators the tools to sell more online while reducing queues and operational complexity.

Venue Management Supported

ROLLER is an all-in-one venue management platform designed for attractions and leisure businesses to streamline operations and improve guest experiences. Manage online ticketing, POS, payments, memberships, group bookings, and more from a single cloud-based system. Eliminate the need for multiple tools by bringing every part of your operation into one integrated platform. Increase revenue with upsells, add-ons, and flexible pricing, while reducing admin through automation and real-time insights. With powerful reporting, CRM capabilities, and seamless integrations, ROLLER gives operators full visibility and control over their business. Deliver efficient operations, better guest experiences, and sustainable growth with ROLLER.

Visitor Management Supported

ROLLER is a visitor management platform built for attractions and leisure venues to efficiently manage guest flow, check-in, and on-site experiences. From online booking to arrival, ROLLER streamlines the entire visitor journey with digital tickets, waivers, and self-service options that reduce queues and manual processes. Real-time capacity management helps control attendance and optimize operations, while integrated POS and payments enable seamless transactions across your venue. With centralized guest profiles and reporting, operators gain valuable insights into visitor behavior to improve engagement and operational efficiency. ROLLER helps deliver smooth, connected visitor experiences from entry to exit.

Waiver Supported

ROLLER is digital waiver software designed for attractions to streamline check-in, reduce paperwork, and improve the guest experience. Guests can sign waivers online before arrival or on-site via mobile or kiosk, eliminating bottlenecks at entry. Waivers are automatically linked to guest profiles, making it easy for staff to verify completion and speed up admissions. Beyond compliance, waivers provide valuable guest data that can be used for personalization and targeted marketing. With multilingual support, seamless integration into booking and POS workflows, and tools for managing group waivers, ROLLER helps operators save time, reduce friction, and deliver a more efficient, connected experience.

Zoo Supported

ROLLER is a cloud-based venue management platform built for zoos and aquariums to streamline operations and enhance visitor experiences. Manage admissions, online ticketing, memberships, group bookings, and animal encounters from a single, integrated system. Increase revenue with flexible pricing, upsells, and add-ons, while using real-time capacity management to control crowd flow and prevent overbooking. ROLLER also includes point of sale for retail and food & beverage, helping maximize spend per visitor across your park. With digital waivers, integrated payments, and powerful reporting, zoos can reduce admin, improve efficiency, and create memorable guest experiences that keep visitors coming back.

Categories

Venue Management Supported

Venue Management Features

Attendee Management Supported
Billing & Invoicing Supported
Contract Management Not Supported
Customer Management Supported
Event Management Supported
Food & Beverage Management Supported
Multi-Facility Supported
Reservations Management Supported
Resource Booking Supported
Sales Management Supported
Staff Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Not Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Not Supported
Task Management Not Supported
Territory Management Not Supported

Event Check In Features

Attendee Segmentation Supported
Badge Printing Supported
Data Import / Export Supported
Data Synchronization Supported
Guest List Management Supported
Guest List Search Supported
Lead Capture Supported
Multi-Event Supported
QR Codes Supported
Reporting/Analytics Supported
Ticketing Supported

Event Management Features

Attendee Management Supported
Badge Management Supported
Conferences / Conventions Supported
Exhibit / Vendor Management Not Supported
Gamification Not Supported
Room Block Management Supported
Social Media Promotion Supported
Sponsorship Management Not Supported
Surveys & Feedback Supported
Ticketing Supported
Volunteer Management Not Supported
Weddings / Parties Supported

Membership Management Features

Application Management Supported
Automatic Renewals Supported
Committee Management Not Supported
Dues Management Supported
Email Marketing Supported
Event Management Supported
Member Directory Supported
Member Portal Not Supported
Member Types Supported
Membership Database Supported
Nonprofit Membership Not Supported
Payment Processing Supported
Website Management Not Supported

Museum Features

Collections Management Not Supported
Event Management Supported
Exhibit Management Supported
Gift Shop POS Supported
Grant Management Not Supported
Insurance Management Not Supported
Membership Management Supported
Ticketing Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Ticketing Features

Barcode / Ticket Scanning Supported
Box Office Management Supported
Concessions Management Supported
Customer Database Supported
Event Management Supported
Fundraising Management Not Supported
General Admission Supported
Kiosk Ticketing Supported
Mobile Ticketing Supported
Online Ticketing Supported
Onsite Ticketing Supported
POS Supported
Print-at-Home Supported
Reserved Seating Supported
Season Tickets Supported
Ticket Brokering Supported
VIP & Discount Tickets Supported

Visitor Management Features

Alerts/Notifications Not Supported
Badge Management Supported
Document Management Not Supported
ID Scan Supported
Pre-Registration Supported
Registration Management Supported
Self Check-in Supported
Visitor Tracking Supported
Watch List Not Supported

Waiver Features

Customizable Templates Not Supported
Data Export Not Supported
Online Signing Supported
QR Codes Supported
Searchable Database Not Supported
Status Tracking Not Supported
Waiver Kiosk Supported

Zoo Features

Animal Monitoring Not Supported
Animal Records Not Supported
Breeding Management Not Supported
Facility Management Not Supported
Feed Management Not Supported
Inventory Management Not Supported
Medical Records Not Supported
Membership Management Supported
Volunteer Management Not Supported

Venue Management Features

Attendee Management Not Supported
Billing & Invoicing Not Supported
Contract Management Not Supported
Customer Management Supported
Event Management Supported
Food & Beverage Management Not Supported
Multi-Facility Not Supported
Reservations Management Supported
Resource Booking Not Supported
Sales Management Not Supported
Staff Management Not Supported

Integrations

Deputy Supported
GetYourGuide Supported
Gleantap Supported
Groupon Supported
HubSpot CRM Supported
Humanitru Supported
Klook Supported
MYOB Supported
Mailchimp Supported
QuickBooks Accountants Supported
Restoke Supported
Sailthru Supported
Salesforce Supported
Schedaddle Supported
Supy Supported
Trengo Supported
Trip.com Supported
When I Work Supported
Workforce.com Supported
Yellow Dog Inventory Supported

Integrations

Deputy Not Supported
GetYourGuide Not Supported
Gleantap Not Supported
Groupon Not Supported
HubSpot CRM Not Supported
Humanitru Not Supported
Klook Not Supported
MYOB Not Supported
Mailchimp Not Supported
QuickBooks Accountants Not Supported
Restoke Not Supported
Sailthru Not Supported
Salesforce Not Supported
Schedaddle Not Supported
Supy Not Supported
Trengo Not Supported
Trip.com Not Supported
When I Work Not Supported
Workforce.com Not Supported
Yellow Dog Inventory Not Supported
Claim RinkWare and update features and information
Claim RinkWare and update features and information