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About

A virtual waiting room is a page that holds visitors away from a busy website and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance. This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too. Fair virtual waiting rooms pass visitors back in first-come, first-served order. A good virtual waiting room should also keep the visitor fully informed of their progress and remaining wait. There's nothing worse for your business than a crashed site. High-demand sales don't just damage your servers, they damage your reputation. Protect your customers' goodwill with a smooth branded journey. Show your customers that fairness matters with our proprietary first-in, first-out virtual waiting room technology, invented by us and originally patented in 2004.

About

QueueCare is a cloud queue management system for clinics and medical centres. Reception works a live board with a column for each doctor or room, and moves a patient to another doctor with one drag. Patients check in by scanning a QR code at the door, with no app to install, and follow their place in line on their own phone. Any TV with a browser becomes a waiting-room screen that calls the next patient by name and room, aloud, in Arabic or English. QueueCare also prints numbered tickets at the desk or from a self-service kiosk, keeps walk-ins and appointments on one board, and gives reception and the doctors' rooms a team chat attached to each patient. Analytics show the average wait, the busiest hours and each doctor's wait and consultation time. Arabic is native, right to left. Pro is $179 a month billed yearly or $199 billed quarterly; Ultra for multi-branch groups is priced on request. Every plan has a 30-day free trial, and a live demo needs no sign-up.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and businesses seeking a solution to handle peaks in traffic or busy onsales without website crashes

Audience

Clinics and medical centres that run a waiting room: reception staff, doctors, and the patients waiting to be called

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
You can create a Virtual Waiting Room on our Free Tier right now. Our Free Tier gives you more than any other Virtual Waiting Room provider, and is ideal if you want to try out Queue-Fair, with full Portal access and a range of branding options for your Queue Pages included. You won't find a more comprehensive free Virtual Waiting Room or free online queue offering anywhere.

If you are running a busier website or mobile app, require full HTML control, need multiple queues or Queue-Fair's advanced security features, then our Unlimited Service is better suited to your needs. We have a range of pricing plans to suit your use-case and offer a 25% discount guarantee against any comparable surge protection quote, so you can be sure of getting the best rates from us - full details. We are also happy to arrange a Free Trial for you.

There is no limit to the size of the queue (capacity) on either plan - Queue-Fair will queue as many people as you need, and add them to the queue as fast as they arrive.
Free Version Supported
Free Trial Supported

Pricing

$179/month
Pro: $179 per month billed yearly, or $199 per month billed quarterly. Includes 15 doctor rooms, 5 reception desks, up to 200 patients a day, 5 waiting-room screens, analytics and team chat.
Ultra: price on request, for medical groups with several branches or floors. Unlimited rooms, desks, patients and screens.
Every plan starts with a 30-day free trial, no credit card required.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Queue-Fair were an absolute lifesaver for us. We ran into serious traffic issues on launch day, and their team stepped in immediately. They helped us stabilise everything quickly, and when we relaunched 24 hours later, the queuing system worked flawlessly. Every step of the way, their support was quick, clear, and genuinely reassuring. Couldn't ask for more. Highly recommended.
  • Honestly the support has been the best part. Any question we had, they got back to us fast and actually understood what we were trying to do. Also there are integration guides for basically everything, so setting it up was way less painful than I thought it would be.
  • Cost, Service and Technology. All good, all well explained and a smooth integration process. Great customer care in terms of recommendations to save money.
  • Path-level protection of just the checkout flow; true FIFO queuing with a visible position counter; multiple simultaneous queues per event; scalper-bot filtering; setup took minutes with one line of code; usage-based pricing suits event-driven traffic spikes; responsive support.
  • I appreciate Queue-Fair’s simple portal and the transparent graphs, which provide clear insight during traffic peaks. Adjusting the queue is very straightforward, giving us a great deal of control and confidence during busy ticket sales. The API integration has been transparent and seamless, resulting in a better experience for our end users. In addition, the initial setup was very easy and was supported by a strong onboarding session.

Cons

  • Everything was superb - no cons at all. They couldn't have been more helpful and everything worked perfectly.
  • Nothing really so far. We haven't been using it for very long, so ask me again after a few more big sales 🙂
  • None as of yet. A very good start to our relationship.
  • Nothing significant so far — it's done what we needed it to do
  • Some of the wording in the portal is not immediately clear if you are not yet familiar with everything the product can do. However, there was always enough explanation available to quickly understand what each option meant. Another minor point is that there is a lot of information and documentation available on the website. Fortunately, you certainly don't need to read all of it before you can start using the product effectively.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Queue-Fair
Founded: 2004
United Kingdom
queue-fair.com

Company Information

QueueCare
Founded: 2025
Aqaba, Jordan
queue.care

Alternatives

Queue-it

Queue-it

Queue-it ApS

Alternatives

TOKENN

TOKENN

Cyberzio Innovations Pvt Ltd

Categories

Categories

Queue Management Supported

QueueCare is a queue management system built for the waiting room of a clinic or medical centre. Reception works one live board with a column per doctor or room, moves a patient to another doctor with a drag, and keeps walk-ins and appointments in the same line. Patients join from their own phone by scanning a QR code at the door, with nothing to install, and watch their place move. Any TV with a browser becomes the waiting-room screen and calls each patient by name and room, aloud, in Arabic or English. Numbered tickets print at the desk or from a self-service kiosk, and the day's analytics show the average wait, the busiest hours and each doctor's wait and consultation time.

Queue Management Features

Appointment Scheduling Not Supported
Calendar Not Supported
Communication Tools Supported
Contactless Supported
Customer Surveys Not Supported
Dashboard Supported
For Banks Not Supported
For Government Not Supported
For Healthcare Supported
For Restaurants Not Supported
For Retail Not Supported
SMS Marketing Not Supported
Supports Multiple Counters Supported
Virtual Queue Supported

Integrations

Amazon CloudFront Supported
Android Supported
Apple iOS Supported
Cloudflare Supported
Google Tag Manager Supported
Java Supported
JavaScript Supported
Magento Supported
Node.js Supported
PHP Supported
Python Supported
React Supported
Ruby Supported
WooCommerce Supported
WordPress Supported

Integrations

Amazon CloudFront Not Supported
Android Not Supported
Apple iOS Not Supported
Cloudflare Not Supported
Google Tag Manager Not Supported
Java Not Supported
JavaScript Not Supported
Magento Not Supported
Node.js Not Supported
PHP Not Supported
Python Not Supported
React Not Supported
Ruby Not Supported
WooCommerce Not Supported
WordPress Not Supported
Claim Queue-Fair and update features and information
Claim Queue-Fair and update features and information
Claim QueueCare and update features and information
Claim QueueCare and update features and information