QUESTIONSTAR
SurveySparrow
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About

QUESTIONSTAR is online survey software for individuals and organizations. Interface: German, English and Russian. Create surveys in any language, including multilingual questionnaires, with branching, randomization, custom design and printable paper versions. Share by link, QR code, email or website embed. Analyze responses with charts, crosstabs, correlations, t-tests and regression. Export reports to Word, Excel, PowerPoint or PDF; raw data to SPSS, XLSX or CSV. Connect Zapier, n8n, webhooks, REST API, Google Data Studio and Power BI; use ChatGPT, Claude and Cursor via MCP. Import Qualtrics questionnaires. Data is hosted in Germany; a data processing agreement is available. FREE: 1 active survey, 50 responses per survey, all survey features. Paid plans offer unlimited responses per survey and white-label surveys; active-survey and email limits vary. Team administration, SSO/SAML, custom domains and on-premise deployment depend on the plan or agreement.

About

Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Individuals and organizations of all sizes, including students, educators, researchers, universities, schools, businesses, nonprofits and public-sector teams. Examples include academic studies, customer surveys and employee feedback.

Audience

SMBs and Enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Play Video QUESTIONSTAR survey builder: create and edit questionnaires with a range of question types. Product tour demonstration. QUESTIONSTAR built-in survey analysis: a satisfaction chart using 50 synthetic responses. Demonstration only; not customer research. QUESTIONSTAR crosstab: compare satisfaction by purchase channel. Uses 50 synthetic responses; not customer research. QUESTIONSTAR survey distribution: share by link, email, social media, QR code or website embed. Product tour demonstration. QUESTIONSTAR survey design: customer experience questionnaire with satisfaction and recommendation questions. Synthetic product demonstration; not customer research. QUESTIONSTAR mobile survey: the same customer experience questionnaire in a 390 px mobile viewport. Synthetic product demonstration; not customer research. View more images or videos

Screenshots and Videos

Play Video Conversational Surveys Customer Satisfaction Surveys AI Surveys SMS Surveys Executive Dashboard Reputation Management View more images or videos

Pricing

€0
FREE: no time limit; 1 survey collecting responses at a time; up to 50 responses per survey; QUESTIONSTAR footer remains. MONTHLY: from €59/month for 1 active survey, monthly cancellation. STANDARD: €395/year, 3 active surveys. PROFESSIONAL: €995/year, 10 active surveys, user management. Annual plans: 12-month term. Paid plans include unlimited responses per survey and white-label surveys. SSO/SAML and a custom domain are paid add-ons for PROFESSIONAL. CUSTOM: price on request, term from 24 months; on-premise deployment by agreement. Business pricing; see the QUESTIONSTAR website for academic offers and full conditions.
Free Version Supported
Free Trial Not Supported

Pricing

$19.00/month/5,000 responses
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.8 / 5

Pros from Real Users

Pros

  • Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop.
  • You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys.
  • It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better.
  • SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments.
  • #1- Drag and drop survey builder. #2- Best to acknowledge the customer experience and their understandings. #3- Mobile version support and multi-channel data resources.
  • Easy to use Great dashboard for easy management Highly customizable surveys Ready to use survey templates & question lists Online or Offline surveys Lots of integrations
  • It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

QUESTIONSTAR
Founded: 2004
Germany
questionstar.com

Company Information

SurveySparrow
Founded: 2017
United States
surveysparrow.com

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View All

Categories

Customer Satisfaction Supported
Survey Supported

Categories

360 Degree Feedback Supported
Chatbot Supported
Customer Engagement Supported
Customer Experience Supported
Customer Feedback Supported
Customer Satisfaction Supported
Employee Engagement Supported
Employee Survey Supported
Experience Management Supported
Market Research Supported
NPS Supported
Online Form Builders Supported
SMS Survey Supported
Survey Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Not Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Not Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Not Supported
Skip Logic Supported
Supports Audio / Images / Video Supported
Show More Features

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Supported
Surveys Supported
User Testing Tools Not Supported
Video Feedback Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Experience Management Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Not Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported

Online Form Builders Features

Artificial Intelligence Not Supported
Assign Roles / Permissions Supported
Collaboration Tools Supported
Conversational Forms Supported
Data Tables Supported
Drag & Drop / No Code Supported
Export to PDF Supported
HIPAA Compliant Supported
Import Existing Forms Supported
Mobile Forms Supported
Offline Forms Supported
Pre-made Templates Supported
Quizzes / Questionnaires Supported
Reporting / Data Visualization Supported
Signup Forms Supported
Surveys Supported

SMS Survey Features

Alerts / Notifications Supported
Analytics / Reporting Supported
Audience Targeting Supported
Campaign Management Not Supported
Contact Management Supported
Customizable Templates Supported
Keyword Tracking Not Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Scheduled Messaging Supported
Survey Builder Supported
Template Management Supported

Integrations

Microsoft Power BI Supported
Zapier Supported
Airtable Not Supported
BI Book Not Supported
ChatGPT Supported
Evernote Not Supported
Firebase Not Supported
Formstack Not Supported
GoTo Meeting Not Supported
Google Drive Not Supported
Integry Not Supported
Meetup Not Supported
Microsoft OneDrive Not Supported
Patreon Not Supported
Pinterest Not Supported
Pipedrive Not Supported
Salesforce Not Supported
Shopify Not Supported
Stackreaction Not Supported
Zoho CRM Not Supported
Show More Integrations
View All 7 Integrations

Integrations

Microsoft Power BI Supported
Zapier Supported
Airtable Supported
BI Book Supported
ChatGPT Not Supported
Evernote Supported
Firebase Supported
Formstack Supported
GoTo Meeting Supported
Google Drive Supported
Integry Supported
Meetup Supported
Microsoft OneDrive Supported
Patreon Supported
Pinterest Supported
Pipedrive Supported
Salesforce Supported
Shopify Supported
Stackreaction Supported
Zoho CRM Supported
Show More Integrations
View All 82 Integrations
Claim QUESTIONSTAR and update features and information
Claim QUESTIONSTAR and update features and information