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About

Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant. Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels. Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions. Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent. Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved. Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.

About

A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a platform to create personalized customer experiences while improving operational efficiencies

Audience

Brands and businesses requiring a digital customer engagement solution to improve customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Quantiphi
Founded: 2013
United States
quantiphi.com/technology/conversational-ai/

Company Information

eGain
Founded: 1997
United States
www.egain.com/products/chatbot-virtual-assistant-software/

Alternatives

Alternatives

OptiTalk

OptiTalk

Zietra
Dialogflow

Dialogflow

Google
Inforobo

Inforobo

Brainasoft
Talkie.ai

Talkie.ai

Talkie
Abe.ai

Abe.ai

Abi.ai
eGain Messaging Hub

eGain Messaging Hub

eGain Corporation

Categories

Categories

Integrations

Amazon Connect
Amazon Web Services (AWS)
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Google Cloud Discovery AI
Google Cloud Document AI
Google Cloud Platform
Looker
Microsoft Dynamics 365
Salesforce
TensorFlow

Integrations

Amazon Connect
Amazon Web Services (AWS)
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Google Cloud Discovery AI
Google Cloud Document AI
Google Cloud Platform
Looker
Microsoft Dynamics 365
Salesforce
TensorFlow
Claim Quantiphi Conversational AI and update features and information
Claim Quantiphi Conversational AI and update features and information
Claim eGain Virtual Assistant and update features and information
Claim eGain Virtual Assistant and update features and information