Related Products
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About
Serving the retail, healthcare, hospitality, attractions, airports, and education verticals, Purple's solutions are utilized in 120 countries, serving over 1 million end-users per day across more than 70,000 venues. Through Purple's indoor location services, businesses have enhanced visitor experiences by understanding who their visitors are and how they behave when they’re onsite. Businesses have made insight-driven decisions to optimize operations and boost revenue streams through this insight.
Purple was the first movers in the market and helped create an industry-wide demand for advanced WiFi solutions. Our WiFi solution is secure, scalable, and stable. We are ISO accredited and partner with over half of the world's largest service providers. We support over 140 million users with a 99.9% uptime and are trusted by a number of global brands.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Companies that want a WiFi marketing and WiFi analytics solution
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$55 - $75 /month/user
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPurple
Founded: 2012
United Kingdom
purple.ai
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Categories |
Categories |
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Location-Based Marketing Features
Audience Demographics
Supported
Beacons (BLE)
Supported
Contextual Marketing
Not Supported
Footfall Analytics
Supported
Geofencing
Supported
Location Intelligence
Supported
Marketing Attribution
Not Supported
Marketing Automation
Not Supported
NFC
Not Supported
Personalization
Supported
Push Notifications
Supported
QR Codes
Not Supported
Reporting / Analytics
Supported
Social Marketing
Not Supported
Wi-Fi
Supported
WiFi Marketing Features
Automated Emails
Supported
Branded Splash Page
Supported
Customer Analytics
Supported
Data Export
Supported
Data Privacy Compliance
Supported
Lead Capture
Supported
Location Heatmaps
Supported
Loyalty Program
Supported
Review Platform Integration
Supported
SMS Marketing
Supported
Social Media Integration
Supported
Surveys
Supported
Time Limited WiFi
Supported
Trigger Campaigns
Supported
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Not Supported
Live Chat
Not Supported
Real-time Chat
Not Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
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Integrations
Airship
Supported
BriefYourMarket.com
Supported
Cendyn CMS
Supported
Insider One
Supported
Junos Traffic Vision
Supported
Konnecto
Supported
Mailchimp
Supported
Microsoft Dynamics 365
Supported
Salesforce
Supported
Trustpilot
Supported
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Integrations
Airship
Not Supported
BriefYourMarket.com
Not Supported
Cendyn CMS
Not Supported
Insider One
Not Supported
Junos Traffic Vision
Not Supported
Konnecto
Not Supported
Mailchimp
Not Supported
Microsoft Dynamics 365
Not Supported
Salesforce
Not Supported
Trustpilot
Not Supported
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