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About

Serving the retail, healthcare, hospitality, attractions, airports, and education verticals, Purple's solutions are utilized in 120 countries, serving over 1 million end-users per day across more than 70,000 venues. Through Purple's indoor location services, businesses have enhanced visitor experiences by understanding who their visitors are and how they behave when they’re onsite. Businesses have made insight-driven decisions to optimize operations and boost revenue streams through this insight. Purple was the first movers in the market and helped create an industry-wide demand for advanced WiFi solutions. Our WiFi solution is secure, scalable, and stable. We are ISO accredited and partner with over half of the world's largest service providers. We support over 140 million users with a 99.9% uptime and are trusted by a number of global brands.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies that want a WiFi marketing and WiFi analytics solution

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$55 - $75 /month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Purple
Founded: 2012
United Kingdom
purple.ai

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Alternatives

Huq

Huq

Huq Industries
Skyfii IO

Skyfii IO

Skyfii

Categories

Categories

Remote Support Supported
WiFi Analyzers Supported

Location-Based Marketing Features

Audience Demographics Supported
Beacons (BLE) Supported
Contextual Marketing Not Supported
Footfall Analytics Supported
Geofencing Supported
Location Intelligence Supported
Marketing Attribution Not Supported
Marketing Automation Not Supported
NFC Not Supported
Personalization Supported
Push Notifications Supported
QR Codes Not Supported
Reporting / Analytics Supported
Social Marketing Not Supported
Wi-Fi Supported

WiFi Marketing Features

Automated Emails Supported
Branded Splash Page Supported
Customer Analytics Supported
Data Export Supported
Data Privacy Compliance Supported
Lead Capture Supported
Location Heatmaps Supported
Loyalty Program Supported
Review Platform Integration Supported
SMS Marketing Supported
Social Media Integration Supported
Surveys Supported
Time Limited WiFi Supported
Trigger Campaigns Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

Airship Supported
BriefYourMarket.com Supported
Cendyn CMS Supported
Insider One Supported
Junos Traffic Vision Supported
Konnecto Supported
Mailchimp Supported
Microsoft Dynamics 365 Supported
Salesforce Supported
Trustpilot Supported
dotdigital Engagement Cloud Supported
me&u Supported

Integrations

Airship Not Supported
BriefYourMarket.com Not Supported
Cendyn CMS Not Supported
Insider One Not Supported
Junos Traffic Vision Not Supported
Konnecto Not Supported
Mailchimp Not Supported
Microsoft Dynamics 365 Not Supported
Salesforce Not Supported
Trustpilot Not Supported
dotdigital Engagement Cloud Not Supported
me&u Not Supported
Claim Purple and update features and information
Claim Purple and update features and information
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information