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About

Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks. The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions. Cut Agent Onboarding Time by 80% Diminish Ramp Time by 40% Lower Average Handling by 30%

About

SnapStrat delivers a customized end-to-end software solution for recurring strategic decisions that enables executives to make more informed trade-offs and then connects the decision to its execution incorporating data ingestion and transformation, scenario modeling, workflow and more. Sephora and Frontier Communications are among our customers. Typically, our customers want to digitally transform a decision process and associated workflow that is currently manual and/or sub-optimized. The current strategic decision-making process is inefficient, costly in terms of both time and money, and doesn't deliver the sense of certainty decision makers want. This results in diminished business value, wasted time, and organizational backlash.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centers

Audience

Companies looking for an advanced Business Management solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20
Free Version Supported
Free Trial Supported

Pricing

Pricing based on implementation complexity

Free or low-cost pilot available
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Process Shepherd
Founded: 2022
United States
www.processshepherd.com

Company Information

SnapStrat
Founded: 2013
United States
www.snapstrat.com

Alternatives

Alternatives

STRATWs ONE

STRATWs ONE

Siteware
MyStekz

MyStekz

Stekz
TrueNorth

TrueNorth

Venture Harbour Ltd.

Categories

Categories

Business Plan Supported
Dashboard Supported
Data Analysis Supported
Decision Support Supported
Marketing Planning Supported
MRM Supported
Strategic Planning Supported

Business Process Management Features

Access Controls / Permissions Supported
Alerts / Notifications Supported
Business Process Automation Supported
Business Rules Management Supported
Collaboration Supported
Process Change Tracking Supported
Process Mapping Not Supported
Process Modeling & Design Not Supported
Visual Workflow Management Not Supported

Business Management Features

Billing & Invoicing Not Supported
CRM Not Supported
Employee Management Not Supported
Financial Management Supported
Inventory Management Supported
Marketing Management Supported
Order Management Not Supported
Point of Sale (POS) Not Supported
Project Management Not Supported
Purchasing Not Supported
Scheduling Not Supported
Time & Expense Tracking Not Supported
Training Management Not Supported
Vendor Management Supported

Business Plan Features

Business Plan Templates Supported
Collaboration Supported
Dashboard Supported
Financial Projections Supported
Financial Templates Supported
Fundraising Management Not Supported
Investor Management Not Supported
Pitch Presentation Not Supported
Social Sharing Not Supported
Step-by-Step Wizard Not Supported

Dashboard Features

Annotations Not Supported
Data Source Integrations Not Supported
Functions / Calculations Supported
Interactive Not Supported
KPIs Supported
OLAP Not Supported
Private Dashboards Supported
Public Dashboards Supported
Scorecards Supported
Themes Not Supported
Visual Analytics Supported
Widgets Not Supported

Data Analysis Features

Data Discovery Supported
Data Visualization Supported
High Volume Processing Supported
Predictive Analytics Supported
Regression Analysis Supported
Sentiment Analysis Supported
Statistical Modeling Supported
Text Analytics Not Supported

Decision Support Features

Application Development Supported
Budgeting & Forecasting Not Supported
Data Analysis Supported
Decision Tree Analysis Supported
Monte Carlo Simulation Not Supported
Performance Metrics Supported
Rules-Based Workflow Supported
Sensitivity Analysis Supported
Thematic Mapping Not Supported
Version Control Not Supported

MRM Features

Activity Planning Supported
Analytics / ROI Tracking Supported
Approval Workflow Supported
Brand Management Supported
Budgeting & Forecasting Supported
Content Management Not Supported
Digital Asset Management Not Supported
Expense Management Not Supported
Marketing Calendar Supported
Strategic Planning Supported

Marketing Analytics Features

A/B Testing Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Supported
Predictive Analytics Supported
ROI Tracking Supported
Social Media Metrics Not Supported
Website Analytics Not Supported

Marketing Planning Features

Budgeting & Forecasting Supported
Collaboration Not Supported
Flowchart Not Supported
Goal Setting / Tracking Supported
Marketing Calendar Supported
Media Planning Not Supported
Predictive Analytics Supported
Presentation Tools Supported
Project Tracking Supported
Spend Management Supported

Pricing Optimization Features

Channel Analysis Supported
Competing Product Analysis Not Supported
Forecasting Not Supported
Market Analysis Supported
Multi-Store Management Not Supported
Price List Management Not Supported
Price Optimization Automation Supported
Pricing Analytics Supported
Profitability Analysis Supported
Scenario Planning Supported

Strategic Planning Features

Budgeting & Forecasting Supported
Dashboard Supported
Goal Setting / Tracking Supported
Idea Management Supported
KPIs Supported
Modeling & Simulation Not Supported
Roadmapping Supported
Scenario Planning Supported
Scorecards Supported

Integrations

Aircall Supported
Freshdesk Supported
Genesys Cloud CX Supported
Salesforce Supported
Zendesk Supported
Zoho CRM Supported

Integrations

Aircall Not Supported
Freshdesk Not Supported
Genesys Cloud CX Not Supported
Salesforce Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
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Claim Process Shepherd and update features and information
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