ProProfs Chat vs. SignalZen Comparison


ProProfs Chat ProProfs	SignalZen	+	+
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About Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help. Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.	About Provide fast and effective support with our powerful live chat widget. Customize it with all colors, text, live chat icons, etc. Do all this by using our administration console. With your defined templates, receive and answer to your Customer Support emails easier than ever by leveraging Slack or Microsoft Teams. Use all possible Slack or MS Teams integration attributes: interactive buttons, modals with information, commands and more to get the best products for your team. Translate to multiple languages, change the color palette, add auto invitations and customize other bits of your Live Chat widget. We're fully GDPR compliant and have all the features for your live chat to be the same.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Sales agents and businesses looking for a solution to increase sales and improve productivity	Audience Companies searching for a Live Chat solution that helps build a lasting relationship
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.99 per month Free Version Supported Free Trial Supported	Pricing $25 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.6 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I’ve been using ProProfs Chat for a few months now, and it’s been a fantastic experience! The tool allows for easy training of chatbots using website or help center URL, enabling them to provide accurate responses to customer queries. This feature not only enhances the efficiency of customer support but also ensures consistency in communication. The customization options are great, letting us change the chat’s look to match our brand. Plus, the chatbot feature is amazing because it quickly answers common questions, allowing our team to focus on more complicated issues. ProProfs Chat offers excellent customization options. You can adjust your chat window to match your company’s branding and create agent profiles to add a personal touch. This makes your chat interface reflect your brand and makes interactions more engaging for customers. Real-time customer engagement: ProProfs Live Chat Software enables instant, real-time communication with website visitors, allowing for quick query resolution and improved customer satisfaction. User-friendly interface: The software's intuitive interface makes it easy to navigate and manage multiple chats simultaneously. Its clean design and well-organized features enhance efficiency and user experience. I really appreciate the ensemble in terms of features. Announcements and Greetings are our favorite as we get to engage with people more frequently. This combination isn’t visible in either of the tools in the market. Cons Overall, everything has run smoothly. However, I do wish they offered an on-premise version. So far, I've had no issues with the software. There’s truly nothing to dislike about the ProProfs Chat; it meets every need seamlessly. Mobile app limitations: The mobile app version of ProProfs Live Chat Software may have some limitations compared to the web-based version. While it offers essential features, advanced functionalities and customization options might be more accessible on the web platform. It’s too fast to judge what we don’t like about this tool as we started using it 3 months back. Maybe another 3 months and I’ll get the right picture. But so far so good.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information ProProfs Founded: 2006 United States www.proprofschat.com	Company Information SignalZen Lithuania signalzen.com
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Categories Chatbot Supported Live Chat Supported	Categories Customer Service Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations WordPress Supported AmeriCommerce Supported Drupal Not Supported HTML Not Supported JavaScript Not Supported Joomla! Not Supported Keap Supported Kontent.ai Supported Mailchimp Supported Microsoft Teams Not Supported ProProfs Help Desk Supported Salesforce Supported Shopify Supported Slack Not Supported Zapier Not Supported Zendesk Supported Zoho CRM Supported Zoho SalesIQ Supported Show More Integrations View All 11 Integrations	Integrations WordPress Supported AmeriCommerce Not Supported Drupal Supported HTML Supported JavaScript Supported Joomla! Supported Keap Not Supported Kontent.ai Not Supported Mailchimp Not Supported Microsoft Teams Supported ProProfs Help Desk Not Supported Salesforce Not Supported Shopify Not Supported Slack Supported Zapier Supported Zendesk Not Supported Zoho CRM Not Supported Zoho SalesIQ Not Supported Show More Integrations View All 8 Integrations
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